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Customer Support Representative

2 months ago

Raleigh, United States Johnson Service Group (IL) Full time

Job Description

Johnson Service Group is recruiting Customer Service Reps for a great client of ours in Raleigh, NC. 6 month contract on site that pays in the $22/hr - $25/hr range.

Responsibilities

Customer Service Representative role is responsible for coordinating daily work activities with outside Account Managers to manage customer needs in large utility and industrial customers with a focus on the power products/systems sector. Responsibilities include order entry and tracking, order management with local business units, timely response to customer inquiries and resolving customer complaints and needs. Challenges include, developing and maintaining solid customer relationships, ensuring follow-through on customer issues, ability to manage large number of customer orders and quotations.

Experience Details

3 years of Customer Support Experience General knowledge of Power Transmission & Distribution Products / Systems & Power Generation Previous Experience with B2B customer support Must have knowledge and skill in utilization of CRM’s & web portals Knowledge of programs such as SAP and SFDC (Salesforce.com)Proficient in MS Office Suite (Word, PowerPoint, Excel) Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

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