Customer Care Representative

2 months ago

Raleigh, United States R.S. Hughes Company Inc. Full time
Job DescriptionJob Description

Imagine a company that recognizes excellence in not only the products it sells, but also in its employees. R.S. Hughes Company, Inc. is that company. We hold ourselves to the highest standards of quality and professionalism — and we treat our employees like the valuable assets they are.

Founded in 1954, R.S. Hughes Co., Inc. is a dynamic, North American distributor of industrial supplies. With 49 warehouse sites in the United States and Mexico, we maintain an extensive inventory of adhesives, abrasives, electrical, static control, tapes, labeling and safety products.

In addition to competitive salaries and benefits, we offer an environment that asks you to make a difference. We value hard work and common sense, and we consistently reward those that exemplify these traits. If you're looking for a great team to grow with and if you are willing to embrace the challenges of being expected to be the best, we welcome you to come join the R.S. Hughes Company, Inc. team

Position Description

The Customer Care Representative will be responsible for handling a high-volume of phone inquiries from R.S. Hughes B2B customers and Outside Sales Reps, regarding pricing, availability, and delivery logistics. This position will manage orders to include order entry, backlog management, and leverage all available resources to meet customer expectations while creating a positive customer experience. This role is expected to adhere to all company policies and safety protocols.

Key Competencies Required to be Successful as a Customer Support Representative

  • Guide and process customer orders and inquiries in a fast-paced environment using world-class technology.
  • Provide internal support to assigned Sales Representatives regarding any customer problems, complaints, or requests.
  • Solve customer problems and find best possible solutions.
  • Help customers navigate RS Hughes' website and place orders online.
  • Handle complaints within established guidelines and initiate appropriate follow-up and response.
  • Track orders/trace deliveries that customers have not received to determine status of order and expected time arrival.
  • Assist customers with returned goods; write up returned goods authorizations for returning merchandise.
  • Provide knowledgeable answers to questions about products, pricing, and availability.
  • Respond to shipping inquiries and answer order status questions.
  • Become a product expert and understand each customer's needs to provide real, effective solutions and deliver exceptional customer service.
  • Proactively communicate in a timely manner with customers about order verification, order status, pricing, and shipment status.
  • Coordinates in a timely manner with operations to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests.
  • Provide attention to detail while also multitasking to complete the assignments.
  • Perform other job duties as assigned.

Education/Certification/Licenses

  • High School Diploma or GED equivalent.
  • Minimum of 2 years of experience in product based, Business to Business customer service or phone-based support Required.
  • Minimum of 1 year experience of data entry required.

Skills That Will Make You Successful

  • Must be local market based with full US work eligibility
  • Excellent verbal and written communication skills
  • Excellent data entry skills
  • Results driven
  • Detailed oriented
  • Strong problem-solving skills
  • Ability to work independently with limited supervision
  • Strong computer and organizational skills

#LI-KD1

  • Customer Care Representative

    2 months ago

    Raleigh, United States Workplace Options Full time

    **Customer Care Representative** Full time | Workplace Options | United States Posted On 05/12/2021 **Job Description** Workplace Options is the world's largest integrated employee support services and work-life provider. Drawing from an international network of credentialed providers and professionals, we provide world-class employee support and work-life...

  • Customer Care Representative

    3 months ago

    Raleigh, United States TRI Pointe Full time

    ** Customer Care Representative** ? AddThis Sharing Buttons Customer Care Raleigh, NC ID: 1397-350 Full-Time/Regular **Tri Pointe Homes Raleigh looking for an experienced, enthusiastic individual to join our talented group as a Customer Care Representative.** **Position Highlights:** To deliver great customer experiences to homeowners, while following...

  • Overnight Customer Care Representative

    3 months ago

    Raleigh, United States Workplace Options Full time

    Workplace Options | Full time **Overnight Customer Care Representative** Raleigh, United States | Posted on 03/03/2022 {{getI18n("zr.cw.refertofrnd")}} {{getI18n('zr.careers.publicpage.meta.viewapplication')}} {{getI18n(data[0].applynow)}} **Job Description** Workplace Options is the world's largest integrated employee support services and work-life...

  • Customer Service Representative

    2 weeks ago

    Raleigh, United States City of Raleigh North Carolina Full time

    Raleigh Water provides water and sanitary sewer services to approximately 200,000 metered customers with a service population of approximately 600,000 people in Raleigh, Garner, Wake Forest, Rolesville, Knightdale, Wendell, and Zebulon. Our mission i Customer Service, Customer Service Representative, Representative, Customer Experience, Customer Care,...

  • Senior Representative for Scheduling and Customer Care

    2 weeks ago

    Raleigh, North Carolina, United States UNC Health Care Full time

    Position Overview:Join a dynamic team dedicated to enhancing the health and wellness of our diverse communities. As a key member of our organization, you will play a vital role in maintaining an efficient scheduling system that supports patient care.Key Responsibilities:Ensure the integrity and accuracy of the scheduling database, collaborating with various...

  • Customer Service Representative

    3 months ago

    Raleigh, United States FYZICAL Therapy and Balance Centers Full time

    Job DescriptionJob DescriptionIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Raleigh, NC, that is a perfect fit for you!As the first and last person our amazing clients see when they enter and leave our...

  • Scheduling/Customer Service Representative Senior

    3 months ago

    Raleigh, United States UNC Health Care Full time

    / / Scheduling/Customer Service Representative Senior **Scheduling/Customer Service Representative Senior** Job ID: 13927 Location: Raleigh, NC Facility/Division: UNC REX Healthcare Status: Full Time Shift: Day Job Share: share to e-mail **#4 healthcare brand** in the United States overall and the **#2 most trusted** healthcare brand, just after Johns...

  • Customer Service Representative

    4 weeks ago

    Raleigh, United States Takeoff Enterprise Full time

    Job DescriptionJob DescriptionThe consumer comes first within the hospitality industry and that is no exception here. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part...

  • Customer Service Representative

    1 month ago

    Raleigh, United States County of Wake North Carolina Full time

    The Sheriff's Office Customer Service Representative serves as the first line of contact for the Pistol Permit Division. They are broadly responsible for providing customer service to all applicants applying for and renewing concealed carry permits i Customer Service Representative, Customer Service, Representative, Permit, Retail

  • Scheduling/Customer Service Representative

    2 months ago

    Raleigh, United States UNC Health Care Full time

    / / Scheduling/Customer Service Representative - UNCHCS HomeCare Admin **Scheduling/Customer Service Representative - UNCHCS HomeCare Admin** Job ID: 14154 Location: Raleigh, NC Facility/Division: UNC Medical Center Status: Full Time Shift: Day Job Share: share to e-mail **#4 healthcare brand** in the United States overall and the **#2 most trusted**...

  • Customer Service Representative

    3 months ago

    Raleigh, United States Johnson Brothers Full time

    Johnson Brothers, a national family-owned wine, spirits and beer distributor has been providing, exceptional service to our customers since 1953, representing the world's most famous brands in the beverage industry. We are currently looking for a Cu Customer Service Representative, Customer Service, Representative, Retail, CSR

  • Customer Service Representative

    3 weeks ago

    Raleigh, United States Call Pernell Inc Full time

    Call Pernell, Inc. in Smithfield, NC is looking to hire a full-time Customer Service Representative (CSR) to assist our customers with their HVAC (heating and air conditioning). Are you a friendly and communicative people person? Would you like to join an established, reputable company with a great work culture? Do you want a job where you help others and...

  • Customer Care Representative/Warranty Rep

    2 months ago

    Raleigh, United States Tri Pointe Homes Holdings, Inc. Full time

    Overview: Tri Pointe Homes is about more than homes, we are about people. We are committed to changing the lives of our customers and employees. Our passion for creating communities does not end with our customers. If this sounds like a career for you, apply to be a part of our great team. Tri Pointe Homes Raleigh is looking for an experienced, enthusiastic...

  • Customer Service Representative

    3 days ago

    Raleigh, North Carolina, United States Turnaround Welding Services Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at Turnaround Welding Services. As a Customer Service Representative, you will act as a liaison between our customers and our company, providing product and service information, and resolving emerging problems with accuracy...

  • Customer Service Representative

    3 weeks ago

    Raleigh, United States Highwoods Properties Full time

    Is This Role Right for You? This role is ideal for someone who thrives on curiosity, problem-solving, and teamwork. If you possess strong communication skills and believe that there is always a solution, you might be the perfect fit. If you are passi Customer Service Representative, Customer Service, Representative, Building, Support, Management, Retail,...

  • Customer Service Representative

    3 months ago

    Raleigh, United States Turnaround Welding Services Full time

    ** Customer Service Representative** **Job Category****:** Operations Services **Requisition Number****:** CUSTO12993 Showing 1 location **Job Details** **Description** **Newcomb and Company- Raleigh, NC** Newcomb and Company is a wholly owned subsidiary of EMCOR Group, Inc. We are a full-service mechanical contractor providing customers in the commercial,...

  • Customer Care Agent

    2 months ago

    Raleigh, United States Enterprise Call Center Full time

    Job DescriptionJob DescriptionCompany DescriptionWe recruit, train, and manage customer service representatives to represent global brands in customer care, technical support, and sales. Our reps provide professional customer care services through various integrated platforms that adapt to any client workspace.  Our cloud-based technology ensures...

  • Customer Service Representative

    3 weeks ago

    Raleigh, United States Caliber Collision Centers Full time

    Service Center Raleigh - Downtown Job Summary Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but are not limited to, greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center, and...

  • Customer Service Representative

    3 weeks ago

    Raleigh, United States Dawson's Electric Full time

    Customer Service Representative Dawson’s Electric is looking for an organized, efficient Customer Service Representative with an eye for detail and high level of accuracy. The Customer Service Representative should be professional and courteous, a skilled multi-tasker with excellent time management, computer, and communication skills. Who We Are At...

  • Customer Service Representative

    2 days ago

    Raleigh, North Carolina, United States Raleigh Ophthalmology Full time

    About Raleigh OphthalmologyRaleigh Ophthalmology is a thriving, well-established medical group with a strong focus on delivering exceptional patient care and service. With a team of experienced physicians and staff, we strive to provide a comprehensive range of eye care services to our patients.Job SummaryWe are seeking a highly skilled and compassionate...