Desktop Support Specialist

2 weeks ago

Indianapolis, United States Hire IT People Full time

Job Description

Job Description

Job Title: Desktop Support Specialist Location: Indianapolis, IN - HYBRID Duration: Long Term Job Description: • Understand eligibility guidelines and the application approval process • Efficiently review and process applications • Investigate flagged applications and follow up with households or schools as necessary • Maintain a variety of files, update case files as new material is collected, ensure that information is organized and that all necessary case documentation is retained in compliance with the record retention policy • Work with leadership to resolve escalated customer concerns and system problems • Provide courteous, timely, and accurate frontline customer service interactions and information. • Greet customers and provide guidance, information, and direction to customer inquiries in a polite and courteous manner. • Track customer interactions and inquiries and generate reports for management • Escalate complex or high-profile customer inquiries to supervisor for review and evaluation • Research information in order to provide answers to customer inquiries • Answer inquiries over the telephone or in person concerning regulations or procedures • Receive and prepare replies to routine correspondence • Operate office machines related to specific area of work • Makes recommendations to assistant director about procedures and methods to improve efficiency and effectiveness. Company Description Hire IT People, Inc provides full time and contractual IT staffing nationwide. We presently provide services to several governments and state agencies, Fortune 500 companies, and leading mid-market companies in several including healthcare, insurance, retail, state/governments.

We serve Government agencies, Fortune 500 and leading mid-market companies across every Industry Our candidate network includes thousands in our database and targeted networks including top social sites We gather information about your future hiring needs to perform a pro-active search, we mostly work with local candidates

Our cutting-edge recruitment tools help minimize the complexities of hiring and reaching the right talent We can provide experienced IT Professionals for your IT Projects covering most Technologies and roles

Company Description

Hire IT People, Inc provides full time and contractual IT staffing nationwide. We presently provide services to several governments and state agencies, Fortune 500 companies, and leading mid-market companies in several including healthcare, insurance, retail, state/governments.\r\rWe serve Government agencies, Fortune 500 and leading mid-market companies across every Industry\rOur candidate network includes thousands in our database and targeted networks including top social sites\rWe gather information about your future hiring needs to perform a pro-active search, we mostly work with local candidates\r\rOur cutting-edge recruitment tools help minimize the complexities of hiring and reaching the right talent\rWe can provide experienced IT Professionals for your IT Projects covering most Technologies and roles #J-18808-Ljbffr

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