Kool Logistics Account Manager
2 weeks ago
Job Description: Account Manager
Classification: Full Time, Exempt
Work Location
Kool Logistics office in Swedesboro, NJCompensation: Base salary plus bonus
Benefits: Health, dental and vision insurance, Retirement plan, Paid time off
Reports to: Branch Manager
Experience: Logistics Sales & Customer Service: 2 years (Preferred); McLeod Software (Preferred)
Education: Associate (Preferred)
Essential Functions
- Solicit potential and existing carriers to cover customer orders.
- Dispatching, Tracking and Tracing of shipments with carriers once loaded and relaying information to customers, to ensure issues are resolved timely and customers updated.
- Maintaining existing customer relationships with the goal of growing the volume of business with key customers
- Operate as the lead point of contact for all matters specific to customers assigned.
- Develop a trusted advisor relationship with account contacts.
- Identify and grow opportunities and collaborate with sales teams to ensure growth as budgeted.
- Prospect, develop, and manage new customers.
- Have competent understanding of how transportation systems operate, including order process, updates, and claim management.
- Support of A/R functions to ensure timely payment of service.
- Achieve budgeted targets for cases/loads and profit by assigned customers.
- Ensure the timely and successful delivery of our solutions according to customer needs and expectations through timely and frequent communication.
- Present new items/services to customers monthly
- Ensure contract exceptions are followed up with customer. Report non-complying contract customers to Branch Manager
- Visit assigned customers as necessary to solicit sales opportunities and perform annual business reviews for larger customers.
- Communicate with the Branch Manager as needed to update situations of concerns or to ask questions regarding an unknown area of responsibility.
- Have competent understanding of how various company software operates, with knowledge of the order process and reporting options.
- Communicate with sales team within division and outside to collaborate for opportunities.
Qualifications
- Positive attitude.
- Confident and persistent.
- Creative ability and imagination.
- Ability to work under pressure.
- Excellent communication skills and presentation in both a group setting and on the phone.
- Command of PC Windows environment including Microsoft Office
- Demonstrates a high level of interpersonal skills to effectively communicate and present information to management, employees, corporate personnel, and vendors/suppliers.
- Excellent analytical, problem resolution, negotiating and project management skills.
- Strong organizational skills, and the ability to successfully manage multiple tasks and priorities to meet established and changing deadlines.
- Bilingual, Spanish a plus.
by Jobble
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