Retail Lead

6 months ago

Tyler, United States Goodwill Industries Full time
Description

Performs various retail duties as assigned by management.

Essential Duties and Responsibilities include the following:
  • Greets and assists all customers (Internal & External) with exceptional customer service on a continuous basis.
  • Insures that all employees are trained for the jobs they will be performing, trained for the equipment they will be using, and understand the potential safety hazards for their work.
  • Must inspect personal protective equipment (PPE) and correct or report any issues or concerns to supervisor.
  • Constantly monitor work areas, conducts periodic safety inspections and store evaluations of all area; Take immediate corrective action when work areas and /or practices are deemed to be unsafe or deficiencies are found.
  • Report any accidents/incidents in a prompt and thorough manner to the immediate supervisor.
  • Able to provide first aid to any accident victim.
  • Assist in achieving or exceeding budged monthly/annually sales goal.
  • Communicate directly and consistently with Store Manager.
  • Knowledge of company policies and procedures and ensures compliance from all store staff.
  • Ensure daily workstation/area has all necessary supplies to be fully operational.
  • Assist in completing required paperwork accurately and neatly and submits within established time frame.
  • Responds to all alert codes for assistance.
  • Maintain a clean and safe work/shopping environment.
  • Reports immediately all known or suspected security and/or theft problems (internal and external).
  • Open/close the store as needed. Responds to all emergency calls to secure building as needed.
  • Travel may be required; proof of current liability insurance required.
  • Other duties may be assigned.

Supervisory responsibilities

This position has supervisory responsibilities only when the manager and assistant manager are not present. This position is not authorized to perform any discipline unless given authority by a member of senior management in cases of extreme behavior. This position does not have the authority to hire or release any individuals.

Carry out any supervisory responsibilities in accordance with the organization's policies and applicable law.

Responsibilities include training employees; plan, assign, and direct work; address complaints and resolve problems.

Competencies

To perform the job successfully, an individual should demonstrate the following:

Problem solving - Identifies and resolves problems in a timely manner; Utilizes only fact-based decision making skills.

Customer service - (Internal & External) Manages difficult or emotional customer situations. Responds promptly to customer needs. Solicits customer feedback to improve service. Responds to any requests for service and assistance.

Interpersonal skills - Focus on solving conflict (not blaming). Maintains confidentiality. Listens to others without interrupting. Keep emotions under control. Remains open to others' ideas and new things.

Communication skills - (Written & Oral) Communicate clearly and persuasively in positive or negative situations; Listen objectively and seeks clarification when necessary; Respond well to questions; Able to read and interpret written information.

Teamwork - Balance team and individual responsibilities; Contribute to building a positive team spirit; Put success of team above own interests; Able to build morale and group commitments to goals and objectives; Inspires the trust of others; Share expertise/knowledge with others; Works with integrity and ethics.

Quality management - Seeks ways to consistently improve and promote quality. Demonstrate accuracy and thoroughness; Strives to continuously build knowledge and skills;

Cost consciousness - works within approved budget. Develop and implement cost saving measures. Contribute to profits and revenue.

Diversity - Demonstrates knowledge of EEOC policy. Show respect and sensitivity for cultural differences. Promote a harassment-free environment.

Organizational support - Follows, supports and upholds all policies and procedures. Completes administrative tasks accurately and efficiently. Support organization's goals and values.

Judgment - Display willingness to make decisions. Exhibits sound and accurate judgment. Support and explain reasoning for decisions. Include appropriate people in decision making process. Make timely decisions.

Professionalism - Approach others in a tactful manner. React well under pressure. Treat others with respect and consideration regardless of their status or position. Accept responsibility for own actions. Follow through on commitment. Uphold organizational values.

Quality - Demonstrate accuracy and thoroughness. Look for ways to improve and promote quality. Apply feedback to improve performance. Monitor own work to ensure quality.

Quantity - Meet productivity standards. Complete work in timely manner. Strive to increase productivity. Work efficiently.

Safety and Security - Observe safety and security procedures. Reports potentially unsafe conditions. Use equipment and materials properly.

Adaptability - Strives to continuously build knowledge and skills;

Dependability - Follow instructions, responds to management direction. Takes responsibility for own actions. Complete tasks on time or notifies appropriate person with an alternate plan.

Initiative - Volunteers readily. Ask for and offer help when needed; Strives to continuously build knowledge and skills; Display original thinking and creativity. Generate suggestions for improving work.

Qualifications

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma, general education degree (GED), a minimum three months related experience and/or training, or equivalent combination of education and experience.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions and decimals. Ability to compute percent.

Reasoning Ability

Ability to apply common sense/rational/fact-based objectives to carry out instructions furnished in written, oral, and/or diagram form.

Other Skills and Abilities

Bilingual skills are a plus.

Computer skills: to perform this job successfully an individual should have knowledge of Office software, excel, Email, printer and a POS Cash Register System.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to: use hands to manipulate feel, reach and carry; reach with hands and arms; ability to talk or hear; frequently required to stand and walk; occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl; must frequently lift 10 pounds and/or move up to 50 pounds; specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this jog the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

Requirements

Valid Driver's license

Insured vehicle

High School Diploma or GED

  • Senior Coffee Connoisseur and Retail Team Lead

    1 month ago

    Tyler, Texas, United States Brookshire Grocery Company Full time

    We are seeking a highly motivated and experienced Senior Coffee Connoisseur and Retail Team Lead to join our dynamic team at Brookshire Grocery Company. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and driving sales growth in a fast-paced retail environment.About the RoleThe successful candidate...

  • Retail Team Member

    6 days ago

    Tyler, Texas, United States Spirit Halloween Full time

    Spirit Halloween - Job DescriptionWe are looking for a skilled and customer-focused Retail Team Member to join our team at Spirit Halloween. As a Retail Team Member, you will be responsible for providing excellent customer service and supporting the sales team in achieving their goals.Key Responsibilities:Ensure all guests receive a warm and welcoming...

  • Senior Copywriter Lead

    7 days ago

    Tyler, Texas, United States Cavender's Full time

    We are looking for a highly motivated Senior Copywriter Lead to join our marketing team at Cavender's.Salary: $90,000 - $115,000 per yearAbout Cavender'sCavender's is a leading retailer in the Western and Southern United States, offering a wide range of products including boots, clothing, and accessories. We are committed to providing exceptional customer...

  • Retail Store Manager Position

    3 weeks ago

    Tyler, Texas, United States Bass Pro Shops Full time

    Job SummaryThe Retail Store Manager Position at Bass Pro Shops is a challenging and rewarding role that requires strong leadership skills and experience in retail management. As a key member of our team, you will be responsible for overseeing the sales departments, supervising staff, and ensuring excellent customer service.Key Responsibilities:Lead Sales...

  • Retail Operations Manager

    2 weeks ago

    Tyler, Texas, United States Jackson Hewitt - 2812 Full time

    Job OverviewAt Jackson Hewitt - 2812, we're committed to helping hardworking Americans get their maximum refund, faster, and with fewer associated fees. As a Retail Operations Manager, you'll play a key role in driving the success of our tax preparation services.We're looking for an experienced professional to manage the day-to-day activities of our seasonal...

  • Tyler Retail Sales Professional

    2 weeks ago

    Tyler, Texas, United States La-Z-Boy Furniture Galleries by Lebco Industries Full time

    Sales Associate Opportunity in Tyler:We are seeking a highly motivated and results-driven Sales Associate to join our team in Tyler. As a Sales Associate, you will be responsible for promoting our furniture and home decor products, providing exceptional customer service, and achieving sales targets. This is a commission-only position, offering unlimited...

  • Retail Store Associate: Paint Sales Professional

    4 weeks ago

    Tyler, Texas, United States Sherwin-Williams Full time

    Sherwin-Williams is a leading global manufacturer of paints and coatings. We offer a wide range of products to meet the needs of our customers, from interior and exterior paints to stains and varnishes.Job OverviewWe are seeking a highly motivated and customer-focused Retail Store Associate to join our team. As a Retail Store Associate, you will be...

  • Visual Merchandising Coordinator

    1 month ago

    Tyler, Texas, United States Cavender's Full time

    About Cavender'sCavender's is a retail company with a strong focus on visual merchandising, committed to delivering exceptional customer experiences. We're seeking an experienced Visual Merchandising Coordinator to join our team in Tyler, TX.Job DescriptionKey Responsibilities:Serve as a key partner to the Sr. Manager of Visual Merchandising, driving visual...

  • Team Lead and Business Development

    6 days ago

    Tyler, Texas, United States Gregorys Coffee - GC54 - Broadway Square Full time

    Job DescriptionThe Team Lead and Business Development role at Gregorys Coffee - GC54 - Broadway Square involves leading by example, driving revenue growth, and developing high-potential baristas into future leaders.Key Responsibilities:Revenue Growth: Drive sales growth through effective customer service, marketing, and promotions.Operational Excellence:...

  • Retail Customer Experience Specialist

    7 days ago

    Tyler, Texas, United States Michael's Inc Full time

    We are seeking a talented Store Recovery Coordinator to join our team at Michaels, Inc. As a key member of our service team, you will play a vital role in ensuring our customers receive exceptional service and have an enjoyable shopping experience. You will assist customers in finding products, provide a fast and friendly checkout experience, and maintain a...

  • T-Mobile Neighborhood Retailer Sales Associate

    4 weeks ago

    Tyler, United States MosquitoNix Full time

    Benefits: 401(k) 401(k) matching Bonus based on performance Competitive salary Dental insurance Donation matching Employee discounts Free uniforms Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Wellness resources Chase LimitlessPotential at GP Mobile, an Authorized T-Mobile Retailer GP Mobile, is one of the...

  • Retail Sales Associate Spanish Bilingual

    4 weeks ago

    Tyler, United States Verizon Full time

    When you join VerizonYou want more out of a career. A place to share your ideas freely even if theyre daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love driving innovation, creativity, and impact in the world. Our...

  • Seasonal Retail Sales Associate

    1 month ago

    Tyler, United States Talbots Full time

    Job Number: 23823 Position Title: Sales Associate External Description:BASIC PURPOSE: The Talbots Sales Associate provides an exceptional selling and customer service experience that promotes the product and supports the brand. Sales Associates must demonstrate selling competence, styling expertise and possess a love of fashion. Sales Associates are...

  • Team Lead

    3 weeks ago

    Tyler, United States Bass Pro Inc Full time

    EXCITING OPPORTUNITY AWAITS!! NEW STORE OPENING IN TYLER, TEXAS! Join our dynamic team as we embark on a thrilling journey with the opening our newest store! POSITION SUMMARY: Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include:...

  • Merchandise Acquisition Manager

    7 days ago

    Tyler, Texas, United States Cavender's Full time

    About Cavender'sCavender's is a leading retailer of western wear and home decor products with a strong presence in the southern United States. With over 70 locations across Texas, Oklahoma, and Arkansas, we offer a unique shopping experience that combines quality products with exceptional customer service.The ideal candidate will have a deep understanding of...

  • Team Lead

    3 weeks ago

    Tyler, United States Bass Pro Inc Full time

    EXCITING OPPORTUNITY AWAITS!! NEW STORE OPENING IN TYLER, TEXAS! Join our dynamic team as we embark on a thrilling journey with the opening our newest store! POSITION SUMMARY: Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include:...

  • Boomi Integration Solutions Architect

    1 week ago

    Tyler, Texas, United States Cavender's Full time

    About Cavender'sCavender's is a dynamic organization seeking a skilled professional to lead its enterprise integration initiatives. As a leading retailer in the industry, we prioritize innovation and efficiency in all aspects of our operations.

  • Home Team Assistant

    2 weeks ago

    Tyler, Texas, United States Walmart Full time

    About Us:Walmart is a leading international retailer committed to providing quality products at affordable prices to families worldwide. Our vision is to save people money so they can live better – anytime and anywhere – in retail stores, online, and through their mobile devices.This position offers opportunities for growth and development within our...

  • Product Operations Lead | Broadway Square Pop UP

    4 weeks ago

    Tyler, United States Disability Solutions Full time

    Description & RequirementsWho We Arelululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our...

  • Store Operations Manager

    3 weeks ago

    Tyler, Texas, United States Michaels Stores Full time

    Michaels Stores is seeking a highly motivated and experienced retail professional to fill the role of Store Operations Manager. As a key member of our store leadership team, you'll be responsible for overseeing all aspects of store operations, including sales floor management, cash handling, and inventory control.About the Company:Michaels Stores is the...