Customer Service Representative

1 month ago


New Holland, United States Superior Products Support LLC Full time

Starting out in 1978, Superior Outdoor Products offers high-quality, easy-to-install fencing and railing products for your outdoor living spaces. As a company, we look for team players who want to be problem solvers and grow continuously. In return, our company offers a respectful workplace where new ideas are celebrated, and individuals are challenged to be the best versions of themselves.

Work Week: Monday - Friday

Hours: 7:00 am - 4:00 pm. Additional overtime may be required.

Benefits:

  • Medical, Dental, and Vision Insurance
  • 401k Retirement plan
  • Eligible to start with up to 15 days of PTO.
  • 9 Paid Holidays
  • Eligible for insurance after 30 days of employment
  • Employer-paid short-term and long-term disability insurance
Key Duties:
  • Deliver superior service by identifying and resolving problems and issues.
  • Maintain a working knowledge of our products, services, and promotions.
  • Identify opportunities to upsell or solve customers' problems.
  • Be customer-centric by always being polite and professional.
  • Provide cohesive support to the sales & marketing team.
  • Operate effectively in a cross-functional team environment.
  • Provide value to internal and external customers.
  • Create and pursue a self-development plan.
  • Ensure a positive customer experience
.Job Requirements:
  • Communication, both oral and written.
  • Critical Evaluation and problem-solving skills.
  • Relationship Management.
  • Ethical Practice.
  • Excellent phone skills.
  • Attention to detail.
  • Reliable attendance.
  • Proven leadership aptitude.
  • Desire to grow professionally.
Education and Experience

Required:
  • High school diploma or equivalent
  • 1-3 years of sales support/customer service experience
  • Microsoft Office, Typing, Computer Skills experience.
Preferred:
  • 3+ years in a customer service or inside sales role
  • Familiarity with building products or the fencing industry
  • Experience working within a cross-functional team.
  • Associate or bachelor's degree


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