Customer Service Representative

5 days ago


Cape Coral, United States City of Cape Coral, FL Full time
Salary : $36,129.60 - $56,555.20 Annually

Location : CITY OF CAPE CORAL, FL

Job Type: Full-Time Regular

Job Number: 8575

Department: Development Services

Division: Customer Service

Opening Date: 01/06/2025

Closing Date: 1/17/2025 11:59 PM Eastern

FLSA: Non-Exempt

Bargaining Unit: WC

GENERAL STATEMENT OF JOB

CUSTOMER SERVICE REPRESENTATIVE/Planning/Zoning Division

THIS POSITION IS OPEN TO CURRENT CITY OF CAPE CORAL EMPLOYEES AND THE PUBLIC IS WELCOME TO APPLY.

THE POSITION
Below is a brief overview of the role, not a full job description.
  • Performs diversified office support, clerical and administrative functions requiring specialized customer and departmental knowledge.
  • Perform other related duties as required.

WHY SHOULD YOU APPLY?
  • City-paid employee health coverage, additional for spouse and family
  • Employee Health & Wellness Center for health care services
  • 5 weeks PTO (sick & vacation)
  • 11 paid holidays
  • Pension Plan
  • City-paid life and long-term disability insurance
  • Optional Vision and Dental Plans
  • Tuition Reimbursement
  • Gym membership reimbursement
  • And Much More

QUALIFICATIONS
Please review the full job description by clicking on the link below. To apply for the position, close the job description window and then click on the "Apply" button to complete your application.

An Equal Opportunity Employer and Drugfree Workplace

Full-time regular City employee benefits:
  • Health Insurance ()
    • City paid employee coverage. Optional HMO or PPO plans are available. Dependents can be added at group rates. Premium deductions are taken pre-tax.
    • Employee Health & Wellness Center for healthcare services
Basic Life Insurance ()
  • City paid. The benefit is equal to twice the annual base pay. Double benefit for accidental death.
Optional Vision Insurance ()
  • Employee-paid insurance is available at group rates, and family plans are available to employees. Premium deductions are taken pre-tax.
Optional Dental Insurance ()
  • Employee-paid insurance is available at group rates, and family plans are available to employees. Premium deductions are taken pre-tax.
Supplemental Insurance
  • Employees may purchase various types of supplemental insurance (life, AFLAC) at group rates through payroll deduction.
Pension Plan (General and Fire) administered by
  • General Plan - Normal Retirement Eligibility: Hired before 10/1/2013, age 60 or 25 years of service; Hired on/after 10/1/2013, age 62 with 10 years of service or just 27 years of service.
  • Fire Plan - Normal Retirement Eligibility: Hired before 6/16/2014, age 50 or 25 years of service; Hired on/after 6/16/2014, age 52 with 10 years of service or just 25 years of service.
  • Benefit Rate Multiplier:
  • General Plan - Less than 20 years of credited service = 2.5%; 20 or more years of credited service = 2.6% for 1st 20 years and 2.75% each year over 20
  • Fire Plan - 3.25%
Police Pension Plan administered by The Resource Centers
  • Benefits available at retirement are determined by a formula that considers your salary and years of service. Normal retirement eligibility for Police Employees at age 52 or 27 years of service. Benefit rate multiplier for Police: 3.25%
401(a) ()
  • Certain management positions can opt out of the General Pension into a 401(a).
Roth IRA ()
  • Offered through payroll deduction.
Long Term Disability ()
  • City paid long-term disability insurance.
Leave Time (Sick, Vacation)
  • Block of hours which incorporates sick and vacation. Accrues at 16.67 hours per month for an annual total of 5 weeks (200 hours). Accrual increases to 20.00 hours per month after 6 years of service and continues at a yearly increase after 10 years of service.
Paid Holidays
  • City recognizes 11 holidays which include: New Year's Day, Martin Luther King Jr. Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veteran's Day, Thanksgiving Day, Friday after Thanksgiving Day, and Christmas Day.
Leave Sharing
  • May elect to donate or request leave time. Used for emergency circumstances when all leave has been exhausted.
Deferred Compensation Programs
  • Tax-deferred savings plan available for retirement purposes. Employee-only contributions.
Flexible Spending Accounts
  • Employees can elect to use pre-tax dollars to cover un-reimbursed medical or dependent daycare expenses.
Payroll Direct Deposit
  • Available to any banking institution or credit union. Suncoast Federal Schools Credit Union membership is available to City employees.
Leave Buy Back
  • Option to receive cash for excess accrued leave beyond use or lose amount.
Employee Assistance Program ()
  • City-paid availability to licensed professional counselors for non-work related personal issues with 100% confidentiality.
Pre-Paid College
  • Post tax deduction forwarded to the State of Florida on the employees behalf.


01

Do you have a high school diploma/GED?
  • Yes
  • No


02

Do you have at least two years of office environment experience?
  • Yes
  • No


03

Do you have experience serving customers by providing products and services and resolving solutions in a high volume environment?
  • Yes
  • No


04

Do you have experience working in a municipality industry?
  • Yes
  • No


05

Do you have experience with municipal permitting process related to building and other permits?
  • Yes
  • No


06

Please select all the experience you possess in the following computer programs:
  • eTRAKiT
  • Bluebeam Revu
  • Microsoft Outlook
  • Microsoft Word
  • Microsoft Excel
  • Tyler Energov
  • None of the Above


07

Do you have any knowledge of the construction industry? If so, to what extent?
  • Novice
  • Intermediate
  • Expert
  • No construction industry knowledge


08

This position will have a starting pay of an hourly rate of $17.37, which is non-negotiable. If you are selected for this position, would this be acceptable to you?
  • Yes
  • No


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