Center Operations Specialist

4 days ago

Johnston, United States USO Full time
Why join our team?

With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job - it's a calling, and we believe in doing what you love and loving what you do.

Don't take our word for it. The external "Great Place To Work" survey found that:
  • The USO is a Certified Great Place to Work 2023-2024
  • 93% feel good about the ways we contribute to the community.
  • 93% are proud to tell others they work here.
  • 88% feel their work has special meaning: this is not "just a job."
  • 89% feel that when you join the company, you are made to feel welcome.
  • 91% feel people here are treated fairly regardless of their race.
  • 87% feel people here are treated fairly regardless of their gender.
The Center Operations Specialist position is responsible for executing the day-to-day operations of one or more USO Centers, providing excellent customer service, and maintaining a safe, friendly, and inviting environment for service members. This position also manages and delivers, and may assist in designing, high quality, self-sustaining and cost-efficient programs, events and activities in locations surrounding the Center(s). It provides valuable, engaging and memorable experiences for military service members and their families, and may also guide and administer volunteers.

Principal Duties and Responsibilities (*Essential Duties)
  • Execute day-to-day Center operational procedures, ensuring a cost-effective, safe, welcoming and clean environment. Monitor and maintain facilities and equipment so that they are well-maintained and ready-to-use. Enforce sanitary and food-handling guidelines and regulations.*
  • Engage and interact with Center visitors, and serve as a subject matter expert about its amenities, tours, classes, programs and services; troubleshoot to resolve issues. May direct and manage vendors.*
  • Help to maintain Center operations within budget. Monitor and maintain, and accurately report on inventory, and handle cash. Provide data for financial, operational and statistical reports as requested. Provide ad hoc reports as required.*
  • Create and maintain a Standard Operating Procedure file that details local operational procedures and Center activities to enable prompt reporting, easy rotation and follow-on.*
  • As directed by Center Operations Manager or other leaders, help to plan and oversee, and lead the execution of, operational areas which may include programs, logistics, inventory management, budget, social media and database management.*
  • Assist with operations and programs communications and awareness. Compile and prepare announcements, stories and photos for social media, local media representatives and website publications, ensuring that content conforms to USO media guidelines.*
  • Deliver, or assist in managing the planning and evaluation of new and existing USO programs, activities and events on and off US military installations, including coordinating all functions, materials and assets to ensure that these programs, activities and events are effective and run efficiently.*
  • Assist Center Operations Manager or higher-level colleagues in reviewing USO programs and service needs within assigned area, including helping to research and recommend new programs and services. Implement any resulting program, event or activity changes.*
  • With key internal and external stakeholders, assist in developing, improving and maintaining working relationships with the U.S. Military, local community leaders, partners and donors, and media representatives to enhance awareness and generate support of the USO mission, and to support successful program delivery.*
  • Coordinate with Center colleagues to ensure appropriate and adequate resources including volunteers, materials, and supplies are available for all programs, events, and activities. Serve as a programs resource to colleagues and oversee volunteer participation.*
  • Communicate key information to volunteers, including shift openings, policy changes, development opportunities, etc. Maintain and generate reports from the volunteer database related to hours worked, applications in process/received, etc.*
  • Direct prospective volunteers through the application process. Help coordinate on the job training for volunteers. Implement volunteer recognition events and run reports - e.g., award milestone/birthdays, etc. Communicate volunteer improvement suggestions to USO colleagues. Submit Volunteer of the Quarter nominations.*
  • May be required to operate a USO or personal motor vehicle.
  • Other duties as assigned, including backfilling for Center Operations Manager or other positions, as directed by senior leaders.
Job Specifications
  • High School Diploma or equivalent.
  • 2+ years work experience in event management, marketing, retail, customer service, recreation facility or related role. Relevant experience in a non-profit, military, multicultural and/or global organization preferred.
  • Strong interpersonal, customer service and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.
  • Proficiency using computers and electronics equipment. Working knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite. General knowledge of various software, applications, and programs including but not limited to volunteer management software and social media platforms. Experience with Digital Cheetah preferred.
  • Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.
  • Demonstrated ability to show initiative, self-motivation, and attention to detail with the ability to manage multiple projects with competing priorities. Ability to quickly and easily adapt to changing organizational needs.
  • Ability to achieve desired results while working collaboratively in a team environment.
  • Ability to perform basic math and follow proper cash/donation handling and reporting procedures, business/accounting functions including project management and budget reconciliation.
  • Willingness and ability to work non-standard hours as needed.
  • General knowledge of military community preferred.
  • Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver's license.
  • Ability to obtain and maintain a valid United States passport and valid foreign driver's license* (in applicable locations/regions)
  • Must be a strong advocate of the USO's mission.
Details
  • This position is a part-time, temporary position located at Camp Dodge, IA. Preference will be given to local candidates within commuting distance to the location.
  • This position is expected to start in February and last through October 2025.
  • USO locations will adhere to local area and DOD guidelines regarding COVID vaccination/testing requirements. Employees may be required to be vaccinated or tested regularly per local requirements.
  • Resume and cover letter are required for full consideration.
  • Background check - education, criminal and driving required.
  • The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.
If that's not enough to convince you, here are some direct quotes from employees:
  • The organization truly cares about the people who work here.
  • I have been with the USO for 4 years and have consistently been able to grow in my knowledge and position. It is a fun place to work and my work/life balance is manageable. The way the organization has handled COVID has been top notch - I never felt fearful that I would lose my job or be put in a situation where I did not feel safe. The benefits are great - PTO and 401k matching are top level.
  • There is great consideration given and extended in the following areas: organizational core values for all, work-life balance, impact we can actually see (and even experience as a staff member- the feeling of making an impact is priceless), autonomy with respect to current position within the organization.
  • Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community. I couldn't think of a better organization to work for.
  • The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of. Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference. This also makes the organization a place where people would want to work.
  • The mission and opportunities to make a Difference are amazing. There is no doubt that the USO is one of the most forward-facing, frontline serving nonprofits that I know of.

#theUSO

Apply today. Join the mission. Join Team USO.

  • Contact Center Sr Specialist- Credit Card

    4 weeks ago

    Johnston, United States Citizens Financial Group, Inc. Full time

    As part of our dedicated Contact Center team, our Credit Card Specialist/ Senior Specialist creates positive interactions with customers every day, whether thats delivering a memorable service experience, or helping to problem-solve. Credit Card spe Specialist, Credit, Customer Service, Healthcare, Skills

  • Treatment Center Operations Manager

    1 week ago

    Johnston, United States Behavioral Health Group Full time

    Job OverviewThe Treatment Center Operations Manager oversees the daily operations of an opioid treatment center, ensuring excellence in staffing, training, compliance, and customer service.Responsibilities include:Supervising patient admission, medication delivery, and patient processing.Maintaining high standards for the treatment center's...

  • Trade Desk Operations Specialist

    1 week ago

    Johnston, United States Citizens Full time

    Job OverviewWe are seeking a highly motivated and detail-oriented Trade Desk Operations Specialist to join our team. This role is responsible for providing world-class service in trade entry, order execution, and account maintenance.

  • Senior Loan Servicing Operations Specialist

    4 days ago

    Johnston, Iowa, United States FARMER MAC Full time

    About This RoleAt Farmer Mac, we're seeking a highly skilled and motivated Senior Loan Servicing Operations Specialist to join our team. As a key member of our operations organization, you'll play a critical role in ensuring the quality and efficiency of post-closing and ongoing servicing activities for our agriculture loan portfolios.We're offering a...

  • Power Plant Operations Specialist

    6 days ago

    Johnston, United States Energy Developments Pty Ltd Full time

    Job DescriptionA challenging opportunity has arisen for a Power Plant Operations Specialist to join our team at Energy Developments Pty Ltd in Australia, North America and Europe. Our vision is to be the leading global producer of sustainable distributed energy.About the RoleThis role requires strong technical knowledge and skills in power plant operations,...

  • Promotional Events Specialist

    2 days ago

    Johnston, United States Mathnasium Full time

    Benefits: Employee discounts Flexible schedule Job Title: Promotional Events Specialist About Us: We are a dynamic and growing company dedicated to providing exceptional educational services. Our mission is to empower students through tailored learning experiences, and we are seeking a passionate Promotional Events Specialist to join our team. This role...

  • Promotional Events Specialist

    4 days ago

    Johnston, United States Mathnasium Full time

    Benefits: Employee discounts Flexible schedule Job Title: Promotional Events Specialist About Us: We are a dynamic and growing company dedicated to providing exceptional educational services. Our mission is to empower students through tailored learning experiences, and we are seeking a passionate Promotional Events Specialist to join our team. This role...

  • Operations Support Specialist

    4 days ago

    Johnston, United States Delta Dental of Iowa Full time

    Job Type Part-time Description Come Smile with Us! Delta Dental of Iowa is seeking a detail-oriented and organized part-time Operations Support Specialist to join our dynamic team. In this role, you will handle a variety of tasks to support our Operations teams, including data entry, data gathering, scanning, invoicing, and proofreading. You'll also provide...

  • Financial Operations Specialist

    1 week ago

    Johnston, United States ASK Consulting LLC Full time

    **Job Summary**We are seeking a highly motivated and detail-oriented Financial Operations Specialist to join our team at ASK Consulting LLC. This role involves ensuring accurate transaction processing, developing workflows to improve efficiencies, and communicating with internal stakeholders.**About the Role**In this position, you will be responsible for...

  • CSI Brokerage Client Service Specialist

    1 month ago

    Johnston, United States Citizens Full time

    Description Citizens Financial Group, Inc. is one of the nations oldest and largest financial institutions, with $219.9 billion in assets as of June 30, 2024. Citizens Securities Inc. helps its customers reach their potential by listening to them and understanding their needs to offer tailored advice, ideas, and solutions. In Consumer Banking, Citizens...

  • Infection Prevention Specialist

    7 days ago

    Johnston, Iowa, United States Bishop Drumm Retirement Center Full time

    Bishop Drumm Retirement Center is seeking a dedicated Infection Prevention Specialist to join our team. This role is perfect for someone who shares our core values: Compassion, Excellence, Inclusion, Integrity, and Collaboration.About UsWe are a faith-based community where residents and staff alike agree it s more than a workplace; it s home. We offer a...

  • Wastewater Treatment Plant Operations Specialist

    1 week ago

    Johnston, United States RI Resource Recovery Corp Full time

    About the RoleWe are seeking a highly skilled Wastewater Treatment Plant Operations Specialist to join our team at RI Resource Recovery Corp.As a key member of our operations team, you will be responsible for ensuring the efficient and effective operation of our wastewater treatment facilities. This includes maintaining equipment, monitoring systems, and...

  • IT Support Specialist

    4 days ago

    Johnston, United States ATC Full time

    Title - Computer support specialist Location - Johnston, IA1st shiftThis is 100% onsite – fully remote candidates will NOT be considered for this positionTop Must Haves:1. Focus on break fix for hardware/software and ensuring customer satisfaction2. Working and collaborating in a team environment to solve problems and work on projects3. Good communication...

  • Private WM Transition Operations Specialist

    4 weeks ago

    JOHNSTON, United States Citizens Full time

    DescriptionCitizens Private Bank has accelerated its strategy to build out Wealth Management, scale Business Banking, grow deposits, and expand in key growth markets. We are looking for talented individuals with a demonstrated track record of delivering a gold glove level of experience to clients that results in long-term client loyalty. A dynamic, industry...

  • Client Services Specialist

    1 month ago

    Johnston, United States Citizens Financial Group, Inc. Full time

    As a successful member of Commercial Operations, you will be asked to meet and exceed department service and quality standards, while maintaining consistent levels of communication with external customers and colleagues. Specialist will perform root Client Service, Specialist, Operations, Banking, Business Services, Client

  • Certified Nursing Assistant

    1 month ago

    Johnston, United States Morgan Rehabilitation and Healthcare Center Full time

    Job Summary:We are seeking a dedicated and compassionate Certified Nursing Assistant to join our team at Morgan Rehabilitation and Healthcare Center. As a skilled care specialist, you will provide exceptional patient care and support in a fast-paced, dynamic environment. Key Responsibilities:Assist patients with daily living activities, including medication...

  • Help Desk Specialist

    3 days ago

    Johnston, United States Kelly Services Inc Full time

    Job OverviewWe are seeking a highly skilled and organized Help Desk Specialist to join our team at Kelly Services Inc. as a Desktop Support Technician.CompensationThe estimated salary for this role is $45,000 - $65,000 per year, depending on experience and location.ResponsibilitiesProvide exceptional support to end-users, troubleshooting and resolving...

  • Business Support Specialist

    4 weeks ago

    Johnston, United States Axelon Full time

    Job Title: Business Support Specialist Location: Johnston, RI Pay: 21.50hr Job description: The Business Support Specialist provides a wide variety of support activities ensuring the operational readiness of the organization. Primary responsibilities include: Drafting communications and creating presentations Reporting and Analytics Operational risk...

  • Mailroom Operations Specialist

    1 week ago

    Johnston, Iowa, United States Exela Technologies Full time

    Job OverviewThe Mailroom Clerk role at Exela Technologies involves handling mail, delivering packages, and processing shipping. As a key member of our team, you will play a crucial part in ensuring the smooth operation of our mailroom functions.

  • Collision Repair Specialist

    1 week ago

    Johnston, United States PATS AUTO SALES AUTO BODY INC Full time

    Job DescriptionWe are seeking a skilled Collision Repair Specialist to join our team. As a Collision Repair Specialist, you will be responsible for repairing and restoring vehicles to their pre-accident condition. Repair and replace damaged parts, including body panels, frames, and structural components.Use a variety of tools and equipment, including...