IT Systems Analyst

2 weeks ago


New York, United States Midwest Data Center Full time

Job Description

IT Systems Analysts will provide one-on-one customer support on all managed IT applications and services. This position will also provide new customer installation and configuration support for managed services. IT Systems Analysts must be self-starters and have the ability to work with 80% autonomy. Primary requirements are listed below.

Responsibilities

Install and maintain IT applications and equipment

Provide call in phone support service on all customer equipment and applications

Provide Level 2 phone, email and on-site support to customers

Assist in maintaining and responding to a 24/7 automated alarm alert system to include all managed IT services, includingon-call rotation after probationary period

Attend company sponsored regional conferences and training courses to stay current with new and emerging technologies

Assume technical lead on customer installs, including but not limited to servers, applications, firewalls, backup services, switches, PCs, and physical networking

Weekly site visits to multiple customer locations

Preventative maintenance on all internal and customer IT equipment

Additional duties may be assigned

Overtime work may be required

Knowledge & Experience

BS degree in Information Technology, Security+, Network+ or equivalent experience is preferred

Experience with the following operating systems is necessary:

Currently Supported Windows Desktop and Server Operating Systems

Experience with the following operating systems is preferred:

Linux

Mac OSX

Experience with the following hardware is preferred:

Personal computer troubleshooting and repair

Internet connectivity troubleshooting and repair

Server configuration and troubleshooting

Router, switch, firewall configuration and troubleshooting

Working knowledge of:

TCP/IP

Microsoft Active Directory

Azure/Microsoft 365

Microsoft Hyper-V

SonicWALL firewalls

Ubiquiti/UniFi Networking gear

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