IT Systems Analyst
2 weeks ago
Job Description
IT Systems Analysts will provide one-on-one customer support on all managed IT applications and services. This position will also provide new customer installation and configuration support for managed services. IT Systems Analysts must be self-starters and have the ability to work with 80% autonomy. Primary requirements are listed below.
Responsibilities
Install and maintain IT applications and equipment
Provide call in phone support service on all customer equipment and applications
Provide Level 2 phone, email and on-site support to customers
Assist in maintaining and responding to a 24/7 automated alarm alert system to include all managed IT services, includingon-call rotation after probationary period
Attend company sponsored regional conferences and training courses to stay current with new and emerging technologies
Assume technical lead on customer installs, including but not limited to servers, applications, firewalls, backup services, switches, PCs, and physical networking
Weekly site visits to multiple customer locations
Preventative maintenance on all internal and customer IT equipment
Additional duties may be assigned
Overtime work may be required
Knowledge & Experience
BS degree in Information Technology, Security+, Network+ or equivalent experience is preferred
Experience with the following operating systems is necessary:
Currently Supported Windows Desktop and Server Operating Systems
Experience with the following operating systems is preferred:
Linux
Mac OSX
Experience with the following hardware is preferred:
Personal computer troubleshooting and repair
Internet connectivity troubleshooting and repair
Server configuration and troubleshooting
Router, switch, firewall configuration and troubleshooting
Working knowledge of:
TCP/IP
Microsoft Active Directory
Azure/Microsoft 365
Microsoft Hyper-V
SonicWALL firewalls
Ubiquiti/UniFi Networking gear
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