Member Service Team Member

1 day ago

Pottstown, United States Greater Philadelphia YMCA Full time

Greater Philadelphia YMCA Employment Opportunity

POSITION PURPOSE
The Membership Team Member is expected to greet and welcome all constituents of the YMCA and develop relationships that ensure member retention and satisfaction. Provide interviews and tours to potential members and establish the benefits of the YMCA that meet their individual needs. Assist them in registering for programs by performing a variety of transactions to maintain member records, program registration, cash receipt, credits, and financial assistance. Provide accurate information regarding programs, membership options, and schedules. Ensure a positive member experience.

SHIFT AVAILABILITY

  • Opening shift: 4:45 am - 9 am
  • Weekends
ESSENTIAL FUNCTIONS
  • Report to work on time with a positive, friendly attitude.
  • Greet and welcome all individuals, handle incoming calls and follow up calls in a friendly manner using prescribed greetings.
  • Maintain a friendly rapport with members and create a positive and inclusive environment for all.
  • Demonstrate effective skills to interview prospective members, sell a membership, and enroll the constituent using established procedures.
  • Balance receipts at the end of shift.
  • Assist with implementing special events, member appreciation and special activities.
  • Demonstrate competency in selling and managing more complex transactions including Camp registration and childcare.
  • Exhibit professional demeanor and body language at all times.
  • Respond to member questions, concerns and conflicts in an accurate, timely and appropriate manner. Communicate to the supervisor any areas that raise concern from members or constituents.
  • Attend staff meetings as scheduled.
  • Scan members' cards and greet incoming members, monitor and control access to the facility.
  • Demonstrate competence in completing program registration using established procedures with accuracy and timeliness.
  • Provide guidance and leadership to assist with training less experienced staff.
  • Take responsibility at the beginning of the shift to check all communication & memos for daily updates, verify cash, check that member communication materials are stocked and the work area is neat.
  • Provide detailed, accurate and timely information on schedules, costs, waiting lists, programs and facility information.
  • Accurately complete required paperwork including, but not limited to, membership applications, time cards, incident reports and bank draft forms.
  • Know and enforce established branch policies; ensure that members are aware of policies and procedures.
  • Prepare reports as required.
  • Open/Close branch according to established procedures, as required.
  • Alert supervisor of needed equipment and supplies before there are none.
  • When unable to work, secure proper coverage, notify supervisor and complete necessary paperwork. Adhere to safety guidelines and practices at all times.
  • Take initiative to complete clerical duties, follow up items or any other necessary tasks to keep the welcome center running efficiently.
  • Perform other related duties as assigned.
ROLE SPECIFIC REQUIREMENTS
  • High School or equivalent with some college preferred and at least 1 year prior experience working with the public in a customer service capacity.
  • Ability to remember and communicate a variety of complex programs. Familiarity with computerized systems.
OUR CULTURE
At the YMCA we value CARING, HONESTY, RESPECT, and RESPONSIBILITY in personal character and behavior and believe that they are essential to attaining our mission

OUR MISSION
To improve lives by connecting people to health, well-being, and to each other.

The Greater Philadelphia YMCA is an equal opportunity employer. The Y considers all applicants for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, or status as a Vietnam-era or special disabled veteran or other protected classification and in accordance with applicable laws.

Other details
  • Job Family Memberships
  • Pay Type Hourly
  • Min Hiring Rate $13.00


Apply Now

  • Membership Team Member

    3 weeks ago

    Pottstown, Pennsylvania, United States Greater Philadelphia YMCA Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Membership Team Member to join our team at the Greater Philadelphia YMCA. As a key member of our membership team, you will be responsible for providing exceptional customer service, selling memberships, and ensuring a positive member experience.Key ResponsibilitiesProvide excellent customer...

  • Membership Team Member

    4 weeks ago

    Pottstown, Pennsylvania, United States Greater Philadelphia YMCA Full time

    {"title": "Membership Team Member", "description": "Job SummaryWe are seeking a highly motivated and customer-focused Membership Team Member to join our team at the Greater Philadelphia YMCA. As a key member of our membership team, you will be responsible for providing exceptional customer service, promoting membership sales, and ensuring a positive member...

  • Field Marketing Team Member

    1 month ago

    Pottstown, United States Focal Point Remodeling Full time

    Hey there! Are you an outgoing, enthusiastic person who loves meeting new people? Focal Point Remodeling is looking for vibrant Field Marketing Team Members. We're all about integrity, high standards, and making homeowners' dreams come true. We have big dreams too - to change the perception of the home improvement industry. • Role: Field Marketing Team...

  • Party City Team Member

    4 months ago

    Pottstown, United States Party City Full time

    Location: Location: Party City Team Member (Sales Associate) in Pottstown, PA at Party City **Location:** **Experience:** Not Specified **Job Description** **COME JOIN THE PARTY** At PCHI, we create joy for our customers by making it easy to create unforgettable memories. We are C*ustomer Obsessed.* Our Team Members lead by example and possess the energy...

  • Sales Associate

    4 weeks ago

    Pottstown, Pennsylvania, United States Aldi Inc. Full time

    Job SummaryAldi Inc. is seeking a highly motivated and customer-focused Sales Associate to join our retail store team. As a Sales Associate, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and supporting the sales process.Key ResponsibilitiesCustomer Service: Provide prompt and...

  • Office Representative

    5 months ago

    Pottstown, United States Christopher Rowe - State Farm Agent Full time

    Position Overview:  Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.  Responsibilities:  Establish customer relationships...

  • Office Representative

    1 week ago

    Pottstown, United States Christopher Rowe - State Farm Agent Full time

    Benefits: State Farm apparel & gear Office promotions Simple IRA Free lunch Fridays License reimbursement Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development About the Agent:Chris Rowe has been an Agent for more than 10...

  • Part-Time Member Experience Specialist

    2 weeks ago

    Pottstown, Pennsylvania, United States American Heritage Credit Union Full time

    Job OpportunityAt American Heritage Credit Union, we are seeking a highly skilled Part-Time Member Experience Advisor to join our team at our North Coventry branch.This role is responsible for providing exceptional service to members, clients, and associates, enhancing the overall member experience. The ideal candidate will proactively engage existing and...

  • Part-Time Member Experience Specialist

    2 weeks ago

    Pottstown, United States American Heritage Credit Union Full time

    Job OpportunityAt American Heritage Credit Union, we are seeking a highly skilled Part-Time Member Experience Advisor to join our team at our North Coventry branch.This role is responsible for providing exceptional service to members, clients, and associates, enhancing the overall member experience. The ideal candidate will proactively engage existing and...

  • Crew Member

    3 weeks ago

    Pottstown, PA, United States Chipotle Full time

    Job DescriptionCrew Member (24021199)DescriptionTHE OPPORTUNITY  At Chipotle, we’ve created a better place to eat and work. Many employees start just expecting a paycheck but end up with a rewarding career. We provide exceptional training and a clear career path – over 80% of our managers were promoted from Crew. We prepare real food by hand every day...

  • Team Associate

    1 month ago

    Pottstown, Pennsylvania, United States Wendy's Full time

    About Wendy'sWendy's is a fast-food restaurant chain that prides itself on providing exceptional customer service and serving high-quality food in a friendly and welcoming environment.Job SummaryWe are seeking a highly motivated and enthusiastic Team Member to join our crew. As a Team Member, you will be responsible for providing outstanding customer...

  • Team Associate

    1 month ago

    Pottstown, Pennsylvania, United States Wendy's Full time

    About Wendy'sWendy's is a fast-food restaurant chain that prides itself on providing exceptional customer service. As a Crew Member, you will be part of a team that strives to exceed customer expectations by serving great-tasting food in a friendly and courteous environment every day.Key Responsibilities:Greet each guest with a smile and a warm...

  • Customer Service

    1 week ago

    Pottstown, United States Diamond Credit Union Full time

    Description Are you stuck in your mundane Job with no growth opportunity? Are you looking to blend hard work and FUN? Diamond‘s culture is made up of a team of driven and passionate employees that care about helping others. When you work at Diamond, you will find that you can have more than just a job here, you can build your career. Diamond employees...

  • Customer Service

    2 weeks ago

    Pottstown, United States Diamond Credit Union Full time

    Description Are you stuck in your mundane Job with no growth opportunity? Are you looking to blend hard work and FUN? Diamond's culture is made up of a team of driven and passionate employees that care about helping others. When you work at Diamond, you will find that you can have more than just a job here, you can build your career. Diamond employees...

  • Customer Service Representative

    2 weeks ago

    Pottstown, Pennsylvania, United States Diamond Credit Union Full time

    Member Advocate - Member Contact CenterAre you looking for a career that offers growth opportunities and a chance to make a real difference in people's lives? Do you have excellent communication skills and a passion for helping others?Diamond Credit Union is seeking a highly motivated and customer-focused Member Advocate to join our Member Contact Center...

  • Customer Service Representative

    7 days ago

    Pottstown, Pennsylvania, United States Diamond Credit Union Full time

    Member Advocate - Member Contact CenterAre you looking for a career that offers growth opportunities and a chance to make a real difference in people's lives?Diamond Credit Union is a dynamic and passionate team of employees who are dedicated to helping others. We believe in doing more for our members and our community, which is why we've been recognized as...

  • CDL Driver/Warehouse Specialist

    4 weeks ago

    Pottstown, Pennsylvania, United States Service Partners Full time

    Job SummaryService Partners is seeking a highly skilled CDL Driver/Warehouse Specialist to join our team. As a key member of our logistics team, you will be responsible for safely operating a tractor trailer combination to deliver and unload finished products, parts, and materials to our customer locations.Key ResponsibilitiesDeliver and Unload Products:...

  • Customer Service Representative

    7 days ago

    Pottstown, Pennsylvania, United States Diamond Credit Union Full time

    Member Advocate - Member Contact CenterAt Diamond Credit Union, we're committed to providing exceptional member service and creating a dynamic work environment. As a Member Advocate in our Member Contact Center, you'll play a critical role in delivering outstanding customer experiences and driving business growth.Key Responsibilities:Handle incoming calls...

  • Voter Registration Advocate

    1 week ago

    Pottstown, Pennsylvania, United States The Outreach Team Full time

    Job OpportunityWe are seeking a dedicated individual to join our team as a Voter Registration Canvasser. As a key member of our Outreach Team, you will play a crucial role in registering new voters who are passionate about protecting access to safe and legal abortion in Pennsylvania.Key Responsibilities:Engage with the public in a friendly and respectful...

  • Roofing Sales Team Leader

    2 months ago

    Pottstown, Pennsylvania, United States Storm Guard Full time

    Company OverviewStorm Guard is a locally owned and nationally supported roofing and construction firm dedicated to providing exceptional service to our clients. We pride ourselves on fostering a supportive environment where our team members can thrive and grow.Job SummaryAs a Roofing Sales Team Leader, you will oversee and mentor a group of roofing Sales...