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Specialist

2 months ago

Dallas, United States Crate and Barrel Full time

We're looking for a driven professional with an inclusive mindset to join our team as an Outlet Specialist. As an Outlet Specialist, you are critical to the success of store sales and service, merchandise design, and operations. You contribute to operational and visual merchandising work in the store, constantly learning operations, merchandising, problem-solving, time management, and presentation skills. Your expertise and communication skills are refined daily as you work with both internal and external customers. Multitasking and supporting customers and business needs in the moment are critical. The experience as an Outlet Specialist is foundational for understanding how to drive sales through efficient operational work, merchandising, and sales. A true love for customer service, efficiency, visual presentation, and passion for our products lead to success in this position. What you'll do: Leadership Communicate regularly with the applicable Assistant Store Manager or Team Leader to review business results, share observations, and provide feedback. Ensure all customers are provided gracious, quick, and efficient service through modeling behaviors. Job Knowledge Teach, coach, and train associates on customer service, selling skills, product knowledge, processes, and best practices through demonstrations, discussions, and resources. Master resources provided to strengthen product knowledge and encourage omni-channel selling. Results Oriented Focus on promoting brand awareness as they pertain to, or are driven by, position. Analyze results into actionable behaviors and goals to improve customer satisfaction. Communication/Teamwork Communicate regularly with the applicable functional Assistant Store Manager or Team Leader to review business results, share observations, and provide feedback. Drive sales in the department and its categories through product and process expertise and customer and team engagement. What you'll bring: Your sense of personal style with a discerning eye and passion for design and home furnishings 1+ years of customer service or retail experience Strong communication and interpersonal skills High school diploma/GED or equivalent Full-Time roles: Open availability to work flexible hours on weekdays, evenings, and weekends Part-Time roles: Availability to work two or more weekend days (Friday, Saturday, and/or Sunday) and at least one weekday or night

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