Senior Technical Success Manager

Every day, the world gets more digital thanks to tens of millions of developers building the future faster than ever. But with exponential growth comes exponential risk, as outnumbered security teams struggle to secure mountains of code. This is where Snyk (pronounced “sneak”) comes in. Snyk is a developer security platform that makes it easy for development teams to find, prioritize, and fix security vulnerabilities in code, dependencies, containers, and cloud infrastructure — and do it all right from the start. Snyk is on a mission to make the world a more secure place by empowering developers to develop fast and stay secure. Joining Snyk means embracing our core values: One Team, Care Deeply, Customer Centric, and Forward Thinking. As a member of our team, you’ll have the opportunity to thrive in a dynamic environment where fostering collaboration, leading with empathy, driving business impact, and inspiring trust are at the heart of everything we do. We’re looking for an empathetic, curious and experienced professional to join our Customer Solutions Organization to help retain and grow Snyk’s growing customer base. Snyk is looking for a Technical Success Manager (TSM) to help customers enable security within their Software Development Life Cycle (SDLC) and DevSecOps transformations through the adoption of the Snyk Platform. You’ll help customers make change management decisions based on their goals/objectives and data driven analysis. As the technical point of contact you will become the trusted product advisor for our customers, identifying strategies which unlock business value, expand product adoption, resulting in increased customer satisfaction and loyalty. For this position, we are specifically targeting candidates in Mountain or Pacific Time Zones to support our customers in those regions.

You’ll Spend Your Time: Orchestrating a near, mid, and long-term vision and strategy for the overall customer’s adoption and realization of value across their Application Security workflows Building and fostering trusted relationships with leaders from our customers’ engineering and security organizations Designing and executing customized onboarding programs helping customers achieve their security program goals through the use of Snyk’s suite of products Mobilizing internal and external resources to remove barriers to adoption Advocating internally for the needs of your customers, working proactively with Sales, Product, Support and other teams to identify expansion opportunities and mitigate risks Preparing and facilitating business review meetings, training sessions, product feedback/roadmap reviews, and other strategic customer interactions What You’ll Need: Experience leading technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits and successful program completion 5+ years of experience in a customer-facing role, engaging with customer executives, technologists and/or partners to solve business problems with advanced technologies Experience working closely with highly technical customers within the Enterprise (Fortune 500) space in North America The ability to demonstrate working knowledge of Developer or Application Security tools (e.g. GitHub, Jira, Jenkins, VScode and commercial SAST tools.) Exceptional organization and time-management skills and the ability to effectively manage across competing priorities To be an effective and influential communicator with a range of personas (from end user to executive); you can facilitate challenging discussions and are adept at handling objections To thrive in a collaborative, fast-paced environment and as a part of a results oriented team We’d be Lucky if You: A developer background or any kind of experience with coding Prior experience in a direct or matrixed role leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams Have a history of problem solving and innovation developing technology programs and working across customer organizations Possess a Bachelor’s Degree in computer science, technology, engineering, math, business, or equivalent experience Like the sound of this role, but are not totally sure whether you’re the right person, do apply anyway. We are always looking to network with people interested in working at Snyk. #LI-SK1 We care deeply about the warm, inclusive environment we’ve created and we value diversity – we welcome applications from those typically underrepresented in tech. If you like the sound of this role but are not totally sure whether you’re the right person, do apply anyway About Snyk Snyk is committed to creating an inclusive and engaging environment where our employees can thrive as we rally behind our common mission to make the digital world a safer place. From Snyk employee resource groups, to global benefits that help our employees prioritize their health, wellness, financial security, and a work/life blend, we aim to support our employees along their entire journeys here at Snyk. Benefits & Programs

Prioritize health, wellness, financial security, and life balance with programs tailored to your location and role. Flexible working hours, work-from home allowances, in-office perks, and time off for learning and self development Generous vacation and wellness time off, country-specific holidays, and 100% paid parental leave for all caregivers Health benefits, employee assistance plans, and annual wellness allowance Country-specific life insurance, disability benefits, and retirement/pension programs, plus mobile phone and education allowances Please select the country of the office you are applying for.

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Snyk is an equal-opportunities company and believes firmly in the power of creating a richly diverse workforce. To help us to achieve this, we'd like to invite you to voluntarily disclose your gender identity. We'll use this information anonymously to assess and improve our interview process. Completion of this question is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Privacy

* When you apply for a job at Snyk, Snyk Limited will be the controller for the personal data contained in your application. You can reach us at Snyk Limited, Highlands House, Basingstoke Road, Spencers Wood, Reading, Berkshire, RG7 1NT United Kingdom or contact our Data Protection Coordinator at privacy@snyk.io . We process your personal data to set up and conduct interviews and tests for applicants, evaluate and assess the results, and otherwise as needed in our recruitment and hiring processes. Your personal data was either obtained from publicly available sources (e.g. LinkedIn) or provided to Controller by someone who referred you for potential employment. This processing is necessary for our legitimate interests in finding, choosing and hiring employees and is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation). You can read more about how we process your data in the Snyk Recruitment Privacy Statement . Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider who helps manage the recruitment and hiring process on our behalf. Greenhouse is based in the United States, and the transfer will be subject to the safeguards of Greenhouse's Privacy Shield certification. We keep your personal data as long as necessary to evaluate your application and in accordance with the Snyk Recruitment Privacy Statement . You have the right to request access to your personal data and to request that it be corrected, restricted, erased, or ported to a new provider under certain circumstances. In addition, you may lodge a complaint with an EU supervisory authority.

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