Assistant Front Desk Manager

3 weeks ago


Doral, United States Concord Hospitality Full time

Description

We are hiring an

Assistant Front Office Manager - Hyatt Centric - South Beach

Responsibilities :

Be readily available and approachable for all guests.

Assist associates in understanding guests’ ever-changing needs and expectations and exceed them.

Take proactive approaches when dealing with guest concerns. Follow property specific second effort and recovery plan.

Publish all GSS results in a timely manner including all GSS forms, comment cards and guest letters. Solicit feedback for continuous improvement.

Extend professionalism and courtesy to guests at all times.

Thoroughly understand the service culture. Ensure that all members of your staff understand the same philosophy.

Respond timely to guest complaints.

Ensure all team members meet or exceed all hospitality requirements.

Ensure Continuous Improvement meetings are taking place weekly.

Create and build an environment that emphasizes motivation, empowerment, and teamwork.

Be readily available and approachable for all associates.

Take proactive approaches when dealing with associates concerns.

Extend professionalism and courtesy to associates at all times.

Understand AOS/GSS results, developing a game plan to areas in need and expand on the strengths.

Set clear expectations for the team. Ensure that the team has the capabilities to meet and exceed those expectations.

Conduct monthly reward programs.

Communicate and update goals and results with associates.

Lead by example demonstrating self-confidence, energy and enthusiasm.

Motivate and encourage staff to solve guest and associate concerns.

Ensure orientation for new associates is done in a timely manner.

Know hotels emergency plan, train and implementation.

Comply with all corporate accounting procedures.

Assist in developing hotel budget and capital expenditure plans.

Utilize budgets to understand financial objectives.

Develop and communicate selling strategies.

Oversee all accounting functions.

Responsible for the operations outlets of hotel. Ensuring all hotel standards are being met.

Ensure that all audits are completed.

Provide a safe work environment in compliance with OSHA/MSDS.

Responsible for implementation of hotel accident prevention programs.

Perform annual quality audit with GM.

Ensure a viable key control program is in place.

Make sure that staffing levels are appropriate to exceed guest expectations.

Assist Guest Service Manager.

Understand hotels system inventory and daily selling strategies.

Ensure that all front desk associates understand hotel-selling strategies.

Network to uncover new business leads.

Stay current on local market conditions.

Ensure property-hiring practices comply with I-9, ADA and EEO requirements.

Interview and make hiring decision.

Conduct reviews in a timely manner.

Promote both Guarantee of Fair Treatment and Open Door policies.

Maintain current licenses and permits.

Scheduling of team.

Carry out all reasonable requests of which you are capable of performing.

Ensure effective departmental communication and information systems through logs, department meetings and hotel meetings.

Benefits: We offer competitive wages.

Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Why Concord? Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Our associates are what our company is built on, and we are proud to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist. Concord is built on 5 cornerstones: Quality, Integrity, Community, Profitability and FUN Our associates say it best with our national company cheer heard throughout North America --- “We Are Concord ”We support diversity and inclusion through our mission to be a “Great Place to Work for All." Source: Concord Hospitality

#J-18808-Ljbffr



  • Doral, United States AKAM Full time

    Job Description Job Description On-Site Front Desk Supervisor Full-Time: Hours Monday to Friday 7am-3pm, with the flexibility to cover all shifts as needed, and train in each shift. Reports To: Property Manager The Front desk Supervisor serves the needs of the residents of the Association. He / She will provide information and special services to enhance...


  • Doral, United States Leeds Professional Resources Full time

    We are seeking a front desk receptionist to join our client's team near Brickell! Duties: Greet and welcome guests as soon as they arrive at the office Direct visitors to the appropriate person and office Answer, screen and forward incoming phone calls Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens,...


  • Doral, United States Dr Espinoza & Associates Pa Full time

    Job DescriptionJob DescriptionI am looking for both part time and full time positions.Experienced front desk for a private optometrist practice with a steady flow of patients. Prefer experience with electronic health record for the purpose of creating patient profile. Insurance authorizations, collecting copays, appointment making and follow up. Established...


  • Doral, United States Kendall Orthodontics & Os Llc Full time

    Benefits: Competitive salary Free uniforms Opportunity for advancement Paid time off Our office is currently seeking a friendly Front Desk Receptionist who is excited about working with kids. The successful candidate for this position will be responsible for working directly with patients, answering phones, taking messages and performing a variety of...

  • Guest Service Agent

    2 days ago


    Doral, United States Hampton Inn by Hilton Coconut GroveCoral Gables Full time

    Location: Hotel - Miami Coconut Grove Summary: We are seeking a passionate and motivated Guest Service Agent/Night Auditor to join our dynamic Front Desk Team. As a Guest Service Agent/Night Auditor, you will be responsible for providing excellent customer service to all our guests, ensuring their stay is an enjoyable and memorable experience. You will be...


  • Doral, United States Data Payment Systems Inc Full time

    Job DescriptionJob DescriptionJob descriptionThe ideal candidate is a detail-oriented team player who will be the first point of contact for our clients. This person will handle transferring, creates tickets, and handling projects such as inputting data.ResponsibilitiesAnswer and Direct CallsKeep records of customer interactions Input Data Assist our...

  • Spa Associate

    2 days ago


    Doral, Florida, United States HAND & STONE Full time

    Benefits: 401(k) matching Bonus based on performance Employee discounts Free uniforms Training & development Wellness resources NOW HIRING SPA SALES ASSOCIATES Hand and Stone Massage and Facial Spa, with two convenient locations in West Kendall and Doral is seeking a Spa Associate specializing in front desk sales. Hand & Stone Massage and Facial Spa is a...

  • Spa Associate

    2 days ago


    DORAL, United States HAND & STONE Full time

    Benefits: 401(k) matching Bonus based on performance Employee discounts Free uniforms Training & development Wellness resources NOW HIRING SPA SALES ASSOCIATES ! Hand and Stone Massage and Facial Spa, with two convenient locations in West Kendall and Doral is seeking a Spa Associate specializing in front desk sales. Hand & Stone Massage and Facial Spa...


  • Doral, United States The Lash Lounge Full time

    WHO WE ARE: The Lash Lounge is the premier salon for Lash Extensions with over 100 locations in the United States. We offer a complete menu of services including Perming, Tinting, Threading, and more. We are proud to create a warm and inviting atmosphere while focusing on the health and care of our guests' natural lashes. WHO WE ARE LOOKING FOR: We are...


  • Doral, United States Hyatt Full time

    Description: The Director of Operations will oversee the Rooms and Food & Beverage Divisions of the hotel. Duties will include training and coaching of direct reports, executing necessary decisions to drive Hyatt’s purpose and achieve Hyatt’s goal of becoming the most preferred hospitality brand in our local market. This individual will have the ability...


  • Doral, United States Orionvisual Full time

    Job Description Job Description The Customer Service Representative serves an important role in the company, due to the direct ongoing contact they maintain with our customers/clients. Once trained, CSRs must be be proficient in providing customers with detailed, accurate information on available products and services. This individual will assist walk-in...


  • Doral, United States YMCA of South Florida Full time

    The Member Services Representative is the face of the YMCA and is responsible for leading by example and providing service excellence as outlined by the Association Membership Service Standards. This individual is responsible for ensuring that front desk procedures are followed, assisting with program registrations, membership sales, and supporting with...


  • Doral, United States Rudolph and Sletten Full time

    Fisk Electric, a Tutor Perini Company, is seeking an Assistant Project Manager to join our office in Miami, FL. About Fisk Electric If it’s electric, Fisk Electric Company has it covered. Since 1913, Fisk has been one of the nation’s leading providers for the design, installation and maintenance of electrical systems, structured cabling applications,...

  • Assistant Trader

    4 days ago


    Doral, United States 3Red Partners Full time

    3Red Partners, a proprietary trading firm headquartered in Chicago, is seeking an Assistant Trader to join the team. We focus our efforts on hiring extremely talented and motivated individuals to collaborate with each other and be on the forefront of leveraging technology and math to implement sophisticated trading strategies. The Assistant Trader will have...


  • Doral, United States Bowa Construction Full time

    Ready to Build Excellence? Join the dynamic team at BOWA Construction, where we don't just construct buildings; we craft connections. If you're passionate about teamwork, innovation, and making a lasting impact, this is the place for you. Let's build a future together, one project at a time! As Assistant Project Manager you will assist in project management...

  • Receptionist

    1 week ago


    Doral, United States The Jewish Leadership Academy Full time

    ABOUT US The Jewish Leadership Academy is a new world-class Jewish Middle and High School designed to develop the skills, curiosity, and potential of Miamis most ambitious students for a life of purpose, commitment, and service. JLA is committed to: Challenging inquisitive minds to think critically and creatively in pursuit of the highest academic...

  • Assistant Manager

    4 weeks ago


    Doral, United States Menchie's Hialeah Mercado Full time

    Job DescriptionJob DescriptionWe are seeking an Assistant Manager to join our Menchie's Team! You will be responsible for overseeing and coordinating the day to day activities of the store and the hiring and training of new team members.Responsibilities:Supervise team members and day to day operations Do the schedule for shift leaders and team...


  • Doral, United States RYVAN Recruiting Full time

    RYVAN Recruiting is seeking an Assistant Project Manager to provide crucial support in day-to-day administrative tasks for projects in the Miami-Dade County. Responsibilities include assisting the Project Manager in coordinating Division 5 construction projects, specifically in custom metal fabrication, ensuring seamless operations and adherence to...


  • Doral, United States HR Exchange Full time

    The ideal candidate will be responsible for all project direction, planning, completion, and financial outcomes. To succeed in this position, the candidate must be organized and have excellent time management skills. IF YOU HAVE EXPERIENCE WITH SELF-SERVICE CONCRETE PROJECTS- APPLY ResponsibilitiesManage all project documentationPrepare project schedule and...


  • Doral, United States HR Exchange Full time

    The ideal candidate will be responsible for all project direction, planning, completion, and financial outcomes. To succeed in this position, the candidate must be organized and have excellent time management skills. IF YOU HAVE EXPERIENCE WITH SELF-SERVICE CONCRETE PROJECTS- APPLY ResponsibilitiesManage all project documentationPrepare project schedule and...