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Customer Service Collections Rep

4 months ago

Canandaigua, United States Thompson Health Full time
Employment type and status: Full-time, days

Main Function:

  • Responsible for working with patients in person or via telephone to answer questions and secure payment or payment arrangements for self-pay accounts.
  • Provide information regarding the system's payment policy, alternative financing, insurance options, state programs, and financial aid program.
  • Responsible for the monthly review of potential bad debt transfers - reviews and completes transfers per policy and procedure guidelines.
  • Lives the CARES values and promotes the Thompson Way.
Qualifications:
  • Associates Degree preferred.
  • 2 to 3 years of previous medical billing or collection experience is required.
  • Familiarity with collection practices.
  • Excellent public/patient relations and communication skills.
  • Skills in using computers, including Excel and Word required.
  • Skills in using web-based patient financial applications/systems.


Pay Range: $18.00 - $23.00

Starting Pay: Based on experience

Thompson Health is an EOE encouraging women, minorities, individuals with disabilities and veterans to apply

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)