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Field Logistics Services Inventory Analyst

3 months ago

Fort Myers, United States Arthrex Full time

Arthrex, Inc. is a global medical device company and a leader in new product development and medical education. We are a privately held company that strives to accomplish our corporate mission of Helping Surgeons Treat Their Patients Better™. We are committed to delivering uncompromising quality to the health care professionals who use our products, and ultimately, the millions of patients whose lives we impact.

Arthrex Benefits

Medical, Dental and Vision Insurance
Company-Provided Life Insurance
Voluntary Life Insurance
Flexible Spending Account (FSA)
Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
Matching 401(k) Retirement Plan
Annual Bonus
Wellness Incentive Program
Free, Onsite Medical Clinics
Free Lunch
Tuition Reimbursement Program
Trip of a Lifetime
Paid Parental Leave
Paid Time Off
Volunteer PTO
Employee Assistance Provider (EAP)

Please note, most benefits are for regular, full time employees.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.

***Please note, the hours for this position are: Monday - Friday, 9 am - 6 pm.***

If hired for this position, you will be eligible for a $2,000.00 sign-on bonus (minus appropriate tax withholdings). You will be paid the $2,000.00 during your first pay period.

Arthrex is a global medical device company and a leader in new product development and medical education in orthopedics. Arthrex is actively seeking a Field Logistics Services Inventory Analyst that will be responsible for processing all agency consignment orders, inventory goods movement processing, and consignment returns. Provides logistics support and services in the Domestic and Canadian regions to ensure the agency needs are met. Join our talented team and help us stay focused on Helping Surgeons Treat Their Patients Better™.

Essential Duties and Responsibilities:

1. Handle consignment order processing and inquiries for specific product lines: Arthroplasty, Distal Extremity, Sports Medicine and OrthoBiologics products.

2. Process agency instruments orders qualified as no charge per BOM based on Field Operation Territory Management or Product management approval.

3. Monitor, organize and resolve all Domestic and Canadian agency emails daily.

4. Identify any issues with order submissions and effectively communicate to the agencies to ensure adherence to Arthrex policy and procedures.

5. Provide Territory Operations Management support with shipment of instrument sets and implant banks deployment.

6. Communicate with agency office personnel, Field Operations Territory Managers, and other FLS reps to resolve consignment inventory issues.

7. Work closely with Supply Chain to limit backorders while communicating backorder and pertinent information to the agency office personnel

8. Prepare weekly and monthly reports for management and agency office personnel.

9. Create reports, provide analytical research and process credit and adjustments for the agency arthroplasty sales orders reconciliation.

10. Process return authorizations for consignment products, instrument sets, damaged, obsolete and transition returns.

11. Research agency disputes related to inventory discrepancies, product shipment, billing errors and other similar issues.

12. Work closely with product management team to deploy new released consignment product for pre-order and controlled allocations.

13. Process billing for agency consignment product for lost product, damaged, bad debts. Follows compliance to ensure all billing transactions are in accordance to the Arthrex accounting standards.

Knowledge:

General knowledge of customer service and computer skills. Experience with SAP preferred. Must contain attention to detail. Ability to work independently or as part of the team and interact with all levels of management. Complete understanding of the order processing for all product lines.

Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Refers to policies and procedures for guidance.

Discretion/Latitude:

Work is performed under general direction. Work is reviewed for soundness of judgment and overall adequacy and accuracy. Participates in determining objectives of assignment.

Skills:

  • Ability to handle multiple emails, tasks, situations independently
  • Troubleshoot accordingly and escalate if needed.
  • Ability to work in a fast-paced, ever-changing environment.
  • Strong problem solving, communication and organizational skills.
  • Ability to learn new systems quickly in order to perform job functions.
  • Strong attention to detail when documenting required information.
  • Intermediate level of Microsoft Office, Excel, Word, and Outlook email experience with the ability to type at least 40 words per minute.
  • Working knowledge of large ERP system, SAP preferred.
  • Supports senior in training Specialist personnel.

Specific Duties and Responsibilities:

  • Provide agencies with excellent customer service through accurate processing of consignment orders submitted by phone, email or through Arthrex online ordering portals.
  • Process agency consignment special requests and good movements to correct agency inventory records.
  • Process return authorizations for consignment products, instrument sets, damaged, obsolete and transition returns.
  • Process all consignment lot swaps, inventory adjustments, and transfer requests.
  • Create department weekly and monthly reports.
  • Handle Obsolete products reports and distribute to the agency office personnel and Territory Operations management team.
  • Process billing for agency consignment product for lost product, damaged, bad debts.
  • Follows compliance to ensure all billing transactions are in accordance to the Arthrex accounting standards.
  • Monitor, organize and resolve all Domestic and Canadian agency emails daily relating to general questions.
  • Research agency disputes related to inventory discrepancies, product shipment, billing errors and other similar issues.
  • Handle and track all complaints from the field for Inventory misshipment discrepancies from Arthrex to the field and communicates to the Shipping management team to correct inventory.
  • Handle and monitor damaged products returned for scrap and billing to agencies as a result of products damaged by the agency.
  • Reconcile agency Arthroplasty sales orders to ensure invoice accuracy and process credits and adjustments.
  • Monitor Arthroplasty compliance and create spreadsheet to provide management analysis.
  • Liaises with other internal departments such as Customer service, Supply Chain, Product Surveillance, ABS, Product Management, Returns, and Field Audits to resolve agency inventory issues.
  • Escalate malfunctions of database systems to IT, Business portal and Redspot Support team.
  • Work closely with Product management team to deploy newly released consignment product for pre-order and controlled allocations.
  • Process Canada agency special request such as pricing setup, purchases with special payment terms, and competitor trade outs.
  • Educate agencies with Arthrex policies and procedures to ensure all processes are followed accordingly.
  • Review blocked orders queue throughout day and month-end to ensure accurate and timely material transactions are completed.
  • Provides teamwork support and training to new hires to educate them with department policy and procedures.

Education/Experience:

  • High School Diploma or equivalent required.
  • Associates Degree preferred.
  • Minimum 3+ years of experience in customer service or logistics experience required.
  • Experience with data order entry processing preferred.
  • Inventory management experience preferred.
  • Basic knowledge of medical terms a plus.

Reasoning Ability:

  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to listen, understand the information provided, and follow instructions.

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Mathematical Skills

  • Ability to comprehend and apply mathematical principles to the degree required to perform the job based upon job requirements.

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Language and Communication Skills:

  • Ability to comprehend and apply language skills to the degree required to perform the job based upon the job requirements listed above. Ability to verbally communicate ideas and issues effectively to other team members and management. Ability to write and record data and information as required by procedures.

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Physical Demands:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required sit; use hands and fingers, to handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds.

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Vision Requirements:

Visual acuity necessary to do the job safely and effectively.

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Work Environment:

  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The area that this job is performed in is a general office or open cubicle/workstation environment. The noise level in the work environment is usually moderate.

Arthrex 2024 Benefits

  • Medical, Dental and Vision Insurance
  • Company-Provided Life Insurance
  • Voluntary Life Insurance
  • Flexible Spending Account (FSA)
  • Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
  • Matching 401(k) Retirement Plan
  • Annual Bonus
  • Wellness Incentive Program
  • Free Onsite Medical Clinics
  • Free Onsite Lunch
  • Tuition Reimbursement Program
  • Trip of a Lifetime
  • Paid Parental Leave
  • Paid Time Off
  • Volunteer PTO
  • Employee Assistance Provider (EAP)

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.