Auto Auction Arbitration Lead

2 weeks ago

Jurupa Valley, United States Carvana Full time

Hiring immediately Pay: $28-$30 hourly depending on experience ** must

have prior Automotive Arbitration experience to be considered** Job Summary:

Resolve differences between the buyer and the seller arising from representations the seller makes on the auction block. Researches all issues and recommends final decisions regarding all post-sale issues that arise. Perform all duties assigned by the General Manager or designated manager. Must know, practice and ensure that company policy, procedures and applicable federal laws are followed at all times. Responsibilities and Duties include but are not limited to the following: Make sure customers receive prompt, efficient and courteous attention for all contacts and transactions. Maintain a professional appearance, orderly work environment and friendly disposition by greeting others. Be familiar with procedures for handling all aspects of customer complaints or disputes. Resolve customer complaints in a friendly, courteous manner. Advise the designated manager of all serious complaints or incidences. Resolve arbitration differences in a polite and distinct manner ensuring each customer is aware of sale regulations. Recommend new customer services and procedures to the General Manager or designated manager. 2. Enforce and communicate arbitration policy and procedure: Maintain a good flow of communication with management and office personnel. Ensure proper follow-through on all directives, bulletins, schedules and accounting from the General Manager or designated manager or other corporate sources. Understand and enforce the auction’s arbitration policies and procedures. Perform customer arbitration transactions in a prompt and courteous manner. Research and recommend options and resolutions to the General Manager or designated manager regarding all post-sale issues (example: mechanical repairs, transportation costs, etc.). Communicate all final decisions to the customer and coordinate the post-sale process. Coordinate third-party inspections and perform proper recordkeeping. 3. Other responsibilities: Practice proper loss prevention and reaction procedures in accordance with policy. Maintain work areas and conditions to ensure a safe environment for all employees and customers. Respond to and follow proper company policy procedures involving accidents (customer or employee), injuries, and loss or damage to any property. Report all incidents properly and immediately to the designated manager. Promptly advise the designated manager of all breakdowns and maintenance needs. Practice and promote teamwork at all times. Set a good personal example of attitude and performance. Practice and promote company Core Values. Qualifications: High School Diploma or GED required Be familiar with the current NAAA arbitration policy -

required Basic computer skills are required. Must be qualified to operate a motor vehicle and possess a valid driver license. At least three (3) years of auto auction experience

preferred Ready to Open New Doors? ADESA Auto Auctions, a Carvana-owned company, has been continuing its growth as a leader in the automotive industry since its founding in 1989. We currently operate 56 sites across the US and continue to set the bar in leading edge automotive services like vehicle remarketing, reconditioning, and distribution. Our people, tools, and technology allow us to process hundreds of thousands of vehicles across North America from retail to commercial, OEM & more. We’re excited about the future ADESA is poised for substantial growth including huge investments in facilities and an ever-increasing inventory of vehicles AT ADESA, WE’RE SERIOUS ABOUT YOU AND YOUR FUTURE Competitive pay | Referral bonuses | Sign-on bonus (availability varies) | Training programs |

Tuition reimbursement programs | Tool reimbursement programs | Career path opportunities | More OUR EMPLOYEES ARE IMPORTANT TO US Generous time off | Paid vacations | Paid holidays | PTO | Sick leave | Medical PPO | Dental | Vision | Life insurance | AD&D insurance | Short term disability insurance | 401K w/ match | Health care savings accounts | Employer paid healthcare Apply for this Job * Required First Name * Last Name * Email * Phone * Resume/CV (File types: pdf, doc, docx, txt, rtf) Drag and drop Resume/CV here to upload or Are you at least 18 years of age or older? * Select answer If you did not submit a resume, please enter your last 3 employers (include job title, company, and dates of employment). If you submitted a resume with your application, please write "N/A" in the space provided. * Remaining: 500 Are you currently, or have you ever been, employed by Carvana or ADESA? * Select answer Will you now or in the future require visa sponsorship to work in the United States? * Select answer Are you authorized to work in the United States? * Select answer Do you have a valid Driver's License? * Select answer What is your desired hourly compensation? * Were you referred by a current Carvana or ADESA employee? * Select answer If referred by a Carvana/ADESA employee, please list the employee's full name. By providing your phone number, you consent to Carvana contacting you via SMS regarding your job application and similar jobs that might be a good fit. Standard rates may apply. Consent is not a condition of employment. Opt-out anytime. We will not request nor should any personal information be provided.

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