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Water Treatment Client Services Manager
4 months ago
Are you interested in the opportunity to work for an industry-leading company that will give you the experience and exposure you need to build your career and personal brand? If so, then you've come to the right place
General Summary
The primary objective of Client Service Manager role is to enhance Layne's Water Treatment business by driving client experience as well as increasing sales revenue in media and change out service projects. Explains merits of programs to persuade client to purchase treatment services. Attempts to resolve problems encountered with client's water-treatment processes. Sells water-treatment media and chemicals to clients. Performs follow-up tests on water in customer water system, utilizing knowledge of chemical treatment practices. Observes changes in water analysis and explains and recommends amount and type of chemical additives for necessary water treatment.
Essential Job Responsibilities:
- Create aftermarket programs to develop a revenue stream associated with water treatment media and preventative maintenance programs
- Work with engineering team to cost installation of company products
- Create and execute plans for driving growth in the targeted markets
- Schedule Layne personnel and 3rd party subcontractors accordingly
- Manage Layne subcontractors and execute applicable subcontractor agreements (MSA/PSA) and installation of company products to assure quality and profitability
- Provide cross-functional leadership and maintain strong relationships with vendors, subcontractors and internal team
- Evaluate risk management for each customer and proactively evade dissatisfaction or lost business, ultimately driving retention throughout the customer life cycle by building strong, long-term relationships with customers and efficiently resolving issues with alternate solutions tailored to client needs
- Serve as a product, company, and industry ambassador, keen on educating customers on the capabilities of our water treatment solutions
- Drive net recurring revenue growth by creating and optimizing upsell and cross-sell strategies
- Proven track record in Water Treatment aftermarket management, including experience in building client relationships, strategic planning, leading bids, and managing teams.
- Experience in forecasting techniques for purchasing and selling water treatment solutions.
- Commercially focused, creative, and self-driven with the ability to originate complex commercial solutions.
- Excellent communication skills, both in listening and confidently communicating complex chemical solutions.
- Strong people-management, organizational, collaborative, inspirational, analytical, influencing, and motivational skills.
- High levels of personal initiative, motivation, credibility, and integrity.
- Experience in networking to manage numerous customers across an extensive territory.
- Willingness to travel as required.
- Bachelor's degree in engineering (preferred) or business administration
- Minimum of 10 years' experience in water treatment field service management
- Maintain a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations and materials
Our Benefits at a Glance:
Building tomorrow starts with you, and Granite knows that you can excel only if we support you in and out of the workplace. That is why we offer a broad benefits package that includes paid holidays, sick leave, medical, dental, vision, life insurance, disability insurance, flexible spending plans, as well as special programs for musculoskeletal health, mental wellness, and more.
Salaried employees may choose from two PPO medical plans through Anthem BlueCross, including our most popular plan, for which 100% of the premium is paid by Granite for eligible employees and dependents. Employees can also opt into a Health Savings Account (HSA) or a Flexible Spending Account (FSA).
As part of our investment in your future outside of the workplace, Granite provides a 100% match on the first 6% of eligible compensation that salaried employees defer into their 401(k) plans, which vests immediately.
Benefits may vary for positions located outside of the continental United States.
Base Salary Range:
Pay may vary based upon relevant experience, skills, location, and education among other factors.
About Granite Construction Incorporated
Granite Construction Incorporated is a member of the S&P 400 Index and is the parent company of Granite Construction Company, one of the nation's largest heavy civil contractors and construction materials producers. Granite Construction is an Affirmative Action/Equal Opportunity Employer of Minorities, Females, Protected Veterans, Individuals with Disabilities and a Drug-Free Workplace. For additional information on applicant/employee rights please click here.
Notice to Staffing Agencies
Granite Construction, Inc. and its subsidiaries ("Granite") will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Granite, including unsolicited resumes sent to a Granite mailing address, fax machine or email address, directly to Granite employees, or to Granite's resume database will be considered Granite property. Granite will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Granite will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. Agencies must obtain advance written approval from Granite's recruiting function to submit resumes, and then only in conjunction with a valid fully-executed contract for service and in response to a specific job opening. Granite will not pay a fee to any Agency that does not have such agreement in place. Agency agreements will only be valid if in writing and signed by Granite's Human Resources Representative or his/ her designee. No other Granite employee is authorized to bind Granite to any agreement regarding the placement of candidates by Agencies.
