Order Entry/Customer Service Representative

6 days ago

Ankeny, United States Quanex Building Products Full time

** Order Entry/Customer Service Representative**

**Job Category****:** Administration **Requisition Number****:** ORDER002056 Showing 1 location **Job Details**

**Description**

**BASIC FUNCTION**

Accurate and timely entry of orders through Oracle OE system. Strong rapport with internal and external customers and good customer relationships/communications for all parties, while building confidence in the product, trouble-shoot potential problems and rectify existing ones; relating to each customer that we service what we sell and solicit their opinions and suggestions.

**PRINCIPAL ACCOUNTABILITIES**

* Talk with customers, National, Regional and manufacturers representatives by phone concerning orders, quotes, returns, shipments and products. Receive and enter phone, fax and e-mail orders.

* Call customers when necessary to advise shipments delay and/or information necessary to process orders. Initiate tracers with shipping carriers.

* Initiate orders for replacements parts and/or for correcting errors (shortages, wrong item shipped, etc.)

* Ensure that all customers receive confirmation of orders received.

* Create, Input and update Oracle OE system, this includes all shipping notes and carrier information.

* Initiate file maintenance for corrections to computers customer file.

* Handle difficult customers in a professional manner. Obtain customer feedback information.

* Set up and monitor customers on online ordering site.

* Will be required to perform other duties as requested, directed or assigned.

**NATURE AND SCOPE**

Knowledge Skills & Abilities:

* Ability to establish priorities, work independently, and proceed with objectives without supervision

* Ability to handle and resolve recurring problems

* Ability to calculate figures and amounts.

* Excellent communication skills, both written and verbal

* Computer skills (Microsoft Office, Crystal Reports, etc.)

Education, Credentials & Experience:

* Requires High School Diploma. Bachelors degree preferred.

* Up to 3 years experience in the field or related area.

* Performs other duties as required.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

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