Logistics Supervisor

4 weeks ago

Doral, United States Alivi Full time

Job Description

Job Description

SUMMARY The Logistics Supervisor works in tandem with their team of Logistics Leads and Coordinators to overview and support the Logistics department. Provides training, coaching, guidance in developing the skills of the Logistics team. Monitors real-time trip volume assignment and audits such assignments for accuracy. Works with the Leads and Coordinators to ensure daily goals and metrics are met. Works closely with other Logistics Supervisor, Manager and Director to review performance metrics and implements adjustments when necessary to ensure SLAs and KPI’s are achieved. The Logistics Supervisor will perform the duties of a Logistics Lead when needed to meet the demands of the operation. DUTIES & RESPONSIBILITIES Ensures Logistics Leads and Coordinators understand and comply with all Transportation Logistics objectives, performance standards, and policies. Works with team supporting the Transportation Escalations line providing support to members calling regarding live trips. Manages Overtime to ensure adequate distribution of staff to meet all department demands while adhering to budgets. Works with other Supervisor and Director to support Mass Transit initiative for those qualifying members. Monitors overall program implementation and ongoing efforts to expand Mass Transit including review and updated to P&P. Answer Logistics Leads and Coordinators questions regarding best practices, protocols and escalations. Identify operational issues and suggest possible improvements. Continuously communicates with team members to ensure they are well informed about all issues affecting them and the members. Monitors real-time performance indicators and service levels, works with the Logistics Coordinators to ensure metrics are achieved. Monitors and evaluates Logistics Coordinator’s performance, provide learning and coaching opportunities. Handles escalated calls and researches trip inquiries. Prepares reports, analyzes data and assists management implement action plans to improve service quality. Maintains and improves relationships with transportation providers. Identifies areas of strengths and areas of opportunity to improve trip acceptance and on time performance. Collaborates with peers within the department and other Alivi teams to support Logistics initiatives and maximize customer satisfaction. Advises Contact Center management about issues relating to the contact center and its employees in a timely manner. Accomplishes Alivi’s goal by accepting ownership for completing new and different requests; exploring opportunities to add value to team’s performance. Works various shifts as needed, including evenings, holidays and weekends. REQUIREMENTS & QUALIFICATIONS High school degree or equivalent (Associate’s degree is desirable). 1-year supervisory experience, preferably in a Dispatch Center. Recent experience in the Ambulance or NEMT field. Strong understanding of key performance indicators (KPIs) and service level agreements (SLAs) metrics. Knowledge of reporting and data analytics. Strong interpersonal skills to interact with employees at all levels, vendors, members and preferred partners. Ability to multitask, prioritize situations and react quickly to changing dynamics. Proficiency in technology, CRM solutions, scheduling software & Microsoft products. Must be able to adapt to high volume, fast paced environment. Fully bilingual (English/Spanish). Powered by JazzHR jRUg73q8dh

#J-18808-Ljbffr

  • Logistics Supervisor

    4 weeks ago

    Doral, United States Gems Group, Inc. Full time

    Job Description Job Description The gig – Overview The Logistics supervisor will oversee the logistics area under the guidance of the Logistics Leader while processing all incoming and outgoing floral products transiting the building. This role will assist in coordinating with internal and third-party companies that all product is verified prior to being...

  • Logistics Supervisor

    3 weeks ago

    Doral, United States Gems Group, Inc. Full time

    Job Description Job Description The gig – Overview The Logistics supervisor will oversee the logistics area under the guidance of the Logistics Leader while processing all incoming and outgoing floral products transiting the building. This role will assist in coordinating with internal and third-party companies that all product is verified prior to being...

  • Scheduling Supervisor

    2 months ago

    Doral, United States Ahtna Full time

    Summary: Manage administrative, technical, and operational aspect of providing scheduling for Krome SPC detention staff. *Please Note: This position is contingent upon a contract award. We will not be actively responding to applicants until there is a need to move forward with this position. Essential Duties and Responsibilities : (including but not limited...

  • Scheduling Supervisor

    3 weeks ago

    Doral, United States Ahtna Full time

    Summary: Manage administrative, technical, and operational aspect of providing scheduling for Krome SPC detention staff. *Please Note: This position is contingent upon a contract award. We will not be actively responding to applicants until there is a need to move forward with this position. Essential Duties and Responsibilities : (including but not limited...

  • International Logistics Coordinator

    4 weeks ago

    Doral, United States UFP Industries Full time

    Join our operations team where you will be influential in shaping our business strategy and ensuring we have the most effective operations. Be your own boss by creating your own career path and pushing your professional limits. Job Summary The is a M-F in office role that is to support the Export and Cross Trade Specialists in all functions. Works under the...

  • Sea Logistics LCL Gateway Specialist

    4 weeks ago

    Doral, United States Kuehne + Nagel Full time

    Sea Logistics LCL Gateway Specialist | United States | req114201 Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. Our Baltimore, MD branch is looking for a new Sea Logistics LCL Gateway Specialist to join our Sea...

  • Sea Logistics LCL Gateway Specialist

    4 weeks ago

    Doral, United States Kuehne + Nagel AS Full time

    Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. Our Baltimore, MD branch is looking for a new Sea Logistics LCL Gateway Specialist to join our Sea Logistics team. Your Role Reporting to the Sea Logistics LCL...

  • Supervisor AOG Desk

    2 weeks ago

    Doral, United States Lufthansa Group Full time

    Do you want to supervise the AOG Team, maintain operational oversight, and ensure seamless and smooth material supply and logistics coordination for multiple customers? Are you a great communicator, team player, and know how to work cross-functionally? If so, discover what is beyond your limit! Be part of Lufthansa Technik Component Services! Tasks As the...

  • Air Gateway Supervisor

    5 days ago

    Doral, Florida, United States DHL Germany Full time

    Job Title :Air Import SupervisorJob Location :Miami, FLAs anAir Import Supervisor, you will be responsible for coordinating the activities of employees in the gateway operation. This position will be based at our Miami, FL location.Key Responsibilities:Ensures compliance with all operational procedures and regulations.Schedules and monitors handling of...

  • Fine Arts Supervisor

    4 weeks ago

    Doral, United States UOVO Full time

    Fine Arts Supervisor - Transportation Department: Operations Employment Type: Full Time Location: Miami, FL Reporting To: Director of Operations Description ABOUT UOVO Are you ready to embark on a journey where your passion for art, fashion, culture, and excellence converge? Welcome to UOVO-the epitome of sophistication in storage, management and logistics...

  • Fine Arts Supervisor

    7 days ago

    Doral, United States UOVO Full time

    Fine Arts Supervisor - Transportation Department: Operations Employment Type: Full Time Location: Miami, FL Reporting To: Director of Operations Description ABOUT UOVO Are you ready to embark on a journey where your passion for art, fashion, culture, and excellence converge? Welcome to UOVO-the epitome of sophistication in storage, management and logistics...

  • Air Import Export Gateway Supervisor

    4 days ago

    Doral, Florida, United States RemX Full time

    We are looking for a dynamic Air Import/Export Gateway Supervisor to join the team at a well-known Global Logistics company in the Doral area.Schedule:- Tues-Sat 8:30 A.M.-5:30 P.M.Responsibilities:Manage daily activities of the export teamSupervise import and export operationsEnsure proper processing of export shipmentsIdentify and improve service and...

  • Air Import Export Gateway Supervisor

    1 week ago

    Doral, United States RemX Full time

    Job Description Job Description Reputable Global Logistics organization in the Doral area is seeking for Air Import/Export Gateway Supervisor to be part of their gateway team. IMMEDIATE HIRE (ONSITE). Schedule: Tues-Sat 8:30 A.M.-5:30 P.M. Air Import/Export Gateway Supervisor responsibilities include: Responsible for providing high level of support and...

  • Operations Supervisor

    1 month ago

    Doral, United States Waste Connections Full time

    We are currently seeking an Operations Supervisor with strong leadership experience to join our team. Why you need to join us! CULTURE: It's a Great place to work! We work in an environment where empowered, self-directed all-stars know what they do is important. INTEGRITY: Our definition is "saying what you will do and then doing it!" We keep our promises to...

  • Accounting Supervisor

    1 month ago

    Doral, United States Forbis Logistics Full time

    Mission: Managing the company's finances, leading the financial strategy, optimizing the company's economic resources, ensuring sustainability, liquidity, and the viability of investments and expansionary policies. Leading regulatory audits. Job Description: Manage and oversee the department's daily operations (accounting, treasury, credit and collections,...

  • $60K Air Import Export Gateway Supervisor

    2 weeks ago

    Doral, United States RemX Full time

    Reputable Global Logistics organization in the Doral area is seeking for Air Import/Export Gateway Supervisor to be part of their gateway team. IMMEDIATE HIRE (ONSITE). Schedule: Tues-Sat 8:30 A.M.-5:30 P.M. Air Import/Export Gateway Supervisor responsibilities include: Responsible for providing high level of support and supervision to import/export...

  • Customer Implementation Project Manager

    4 weeks ago

    Doral, United States Hellmann Worldwide Logistics Full time

    For more than 150 years, Hellmann Worldwide Logistics has been making strides in the freight forwarding industry because of our exceptional employees in the global Hellmann Family. Our unmatched passion for the employee experience and energy to service our customers makes our resilience possible. Our Hellmann Promise is to collectively shape our culture...

  • ISS Service Desk Agent

    3 weeks ago

    Doral, United States Hellmann Worldwide Logistics Full time

    For more than 150 years, Hellmann Worldwide Logistics has been making strides in the freight forwarding industry because of our exceptional employees in the global Hellmann Family. Our unmatched passion for the employee experience and energy to service our customers makes our resilience possible. Our Hellmann Promise is to collectively shape our culture...

  • ISS Service Desk Agent

    3 weeks ago

    Doral, United States Hellmann Worldwide Logistics Full time

    For more than 150 years, Hellmann Worldwide Logistics has been making strides in the freight forwarding industry because of our exceptional employees in the global Hellmann Family. Our unmatched passion for the employee experience and energy to service our customers makes our resilience possible. Our Hellmann Promise is to collectively shape our culture...

  • ISS Service Desk Agent

    3 weeks ago

    Doral, United States Hellmann Worldwide Logistics Full time

    For more than 150 years, Hellmann Worldwide Logistics has been making strides in the freight forwarding industry because of our exceptional employees in the global Hellmann Family. Our unmatched passion for the employee experience and energy to service our customers makes our resilience possible. Our Hellmann Promise is to collectively shape our culture...