Director of Field Services
2 weeks ago
Founded in 1936, The Frank I. Rounds Company is a well-established solutions-based sales and service provider to the commercial/industrial energy markets. We specialize in thermal energy systems and efficiency improvements, offering a broad array of services and equipment. We have been a manufacturers representative of top-rated systems and products for 87 years Over those years we have been through several periods of development and growth. We are excited to invite you to explore this opportunity. Join us as we take the next step of growth here at FIRCo
ACCOUNTABILITIES:
Assertive leadership and precise decision making
Deliver solid customer care and drive the Service Team to do the same
Manage, mentor, and motivate a 25+ person team
Manage and grow existing field services group
Lead the team in recognizing and embracing effective project execution
Grow profitability and market share through operations improvement & development
Lead and participate in the full life cycle of projects, including but not limited to in-person client meetings, relationship building
Ensure Service Team members are on track and understand current company goals and initiatives
Maintain accurate customer/job information in company systems/software
Proactively assess customer and industry trends to identify opportunities to innovate and introduce next level solutions
Qualifications:
Minimum 10 years of experience in related field leadership
Strong, assertive leadership and data driven decision making
Experience in mechanical industry preferred
Valid Drivers License required
High energy level and strong business ethics required
Excellent communication, organizational, and problem-solving skills
General computer skills
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