Spanish Bilingual Customer Support Specialist

4 weeks ago


Laveen, United States Sherwin-Williams Full time

As a Spanish Bilingual Customer Support Specialist, you will work closely with both wholesale and retail customers, providing guidance on Sherwin-Williams products, addressing inquiries, and offering suitable solutions. It is essential to promptly resolve customer concerns and maintain high-quality standards in the store. Achieving exceptional customer service while meeting sales targets is a key focus of this role. Job duties involve interacting with customers, potentially including minors, and managing various aspects of the store environment. Criminal history review is conducted as part of the employment process. This position is based at Store 1593, located at: 19401 N Cave Creek Rd. Phoenix, AZ 85024. Key Responsibilities: Ensure high levels of customer satisfaction through excellent sales service Assist customers in person and over the phone, presenting appropriate products and services Build trust relationships with wholesale and retail customers Process sales transactions accurately and consistently with policies and procedures Achieve sales goals on a monthly, quarterly, and yearly basis Maintain precise work order files and formulas Pull appropriate products from the sales floor or warehouse Tint and mix products as needed to customer specifications Stock shelves, set up displays, and clean store equipment Load/unload delivery trucks and assist in making deliveries as needed Remain knowledgeable on products offered and discuss available options Comply with inventory control procedures and suggest ways to improve sales Minimum Requirements: Must be at least eighteen (18) years of age Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future Must be able to read, write, comprehend, and communicate in English Must be able to read, write, comprehend, and communicate in Spanish Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation Preferred Qualifications: Have a valid, unrestricted Driver's License Have at least a High School diploma or GED Have at least one (1) year experience working in a delivery, retail, or customer service position Have previous work experience selling paint and paint-related products Have previous work experience operating tinting and mixing equipment



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