Customer Experience Specialist
2 weeks ago
>> Customer Experience Specialist Customer Experience Specialist Summary Title:Customer Experience SpecialistID:1278Location:Hagerstown, MDDepartment:Customer Care Description **Customer Experience Specialist** Our growing broadband service business is looking for a skilled problem solver to join our team as a Customer Experience Specialist. We need an enthusiastic individual who can address customer issues to a quantifiable successful outcome. Additionally, the right candidate will explain our service offerings to potential customers and successfully convert those callers into clients. The successful candidate for this role will have a strong command of the companys customer service policies and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.
The Customer Experience Specialist (CES) provides customer support for Point Broadband customers by maintaining up-to-date knowledge of all products, procedures, and special customer incentives and/or programs.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
* Provide superior customer service to incoming customer inquires
* Assist customers with billing features, service, and/or products
* Sell products and services
* Provide basic troubleshooting for service issues and/or outages
* Process customer requests such as new installations, scheduling, adding features, disconnecting service, transferring of service, etc.
* Adjust customer billing accounts as necessary
* Ensure customer requests are completed on first call
* Ability to work cooperatively with supervisors, co-workers, and customers
* Ability to work in an agile environment
* Ability to multi-task, prioritize and manage time effectively
* Ability to follow policies and rules of the company
* Regular predictable attendance required
* Assist other Customer Service Representatives with questions
* Flexible to work evenings and some Saturdays
* Other duties performed as assigned
**COMPETENCIES**
* Analytical - Synthesizes complex or diverse information; Collects and researches data
* Design Demonstrates attention to detail
* Problem Solving Identifies and resolves problems in a timely manner; Gathers and analyses information skillfully
* Interpersonal Skills Focuses on solving conflict, not blaming; Maintains confidentiality
* Oral Communication Listens and gets clarification; Responds well to questions
* Written Communication Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Able to read and interpret written information
**QUALIFICATIONS AND EXPERIENCE**
* High School Diploma or GED required
* At least two years of work experience. Previous customer service and/or call center experience preferred
* Strong communications and phone skills, interpersonal skills, basic computer skills, problem-solving skills
* Microsoft Office Suite, Google Earth
* Commitment to Point Broadband Value System, honesty, integrity, and a strong work ethic
**PHYSICAL REQUIREMENTS/CONDITIONS**
* Required to regularly sit for long periods, stand/walk occasionally
* Speak, hear normal conversation and telephone ring tones
* Operate a computer and other office equipment
* Reach with hands/arms frequently at or below chest height and occasionally overhead
* Must have adequate close vision for reading and computer work
**LIMITATIONS AND DISCLAIMER**
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of responsibilities, duties and skill required for the position.
**Point Broadband is an equal opportunity employer. For further information, please visit** "EEO is the Law" Poster | U.S. Equal Employment Opportunity Commission (eeoc.gov)
-
SMB Sales/Customer Success Specialist
6 days ago
Hagerstown, United States Fiserv Full timeCalling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card,...
-
Release of Information Specialist
4 weeks ago
Hagerstown, United States Meritus Medical Center Inc Full time**Release of Information Specialist** **Full-time, 80 hours bi-weekly, Monday-Friday 7:30 A.M. TO 4:00 P.M.** **100% onsite position** The Release of Information Specialist is responsible for controlling the release of protected medical information for patient medical records in accordance with regulatory requirements, hospital policies and procedures,...
-
Controls Specialist
1 month ago
Hagerstown, United States APPARATUS REPAIR & ENG INC Full timeJob DescriptionJob DescriptionSalary: Apparatus Repair & Engineering, Inc. (AR&E) has been involved in the community for over 25 years. We specialize in electric motors, pumps, generators, and controls. We are looking for a talented controls specialist to join our team. Our benefits include company paid Medical Insurance, Dental & Vision Insurance, Life...
-
Commercial Janitor
2 hours ago
Hagerstown, United States Office Environments Full timeJob DescriptionJob DescriptionOffice Environments is in looking to hire an experienced and hardworking full-time Commercial Janitor / Floor Care Specialist who wants to join a family-focused company in Hagerstown, MD!As you strip, buff, and wax hard floors, or clean carpets, you will earn a starting hourly wage of $19 per hour. The typical work schedule is a...
-
Certified Peer Recovery Specialist
2 weeks ago
Hagerstown, United States Kolmac Full timeConcerted Care Group (CCG) Outpatient Recovery Centers is seeking a Certified Peer Recovery Specialist (CPRS) in our Hagerstown, MD Office - Grand Opening August 1, 2024!Certified Peer Recovery Specialist (CPRS)Start Date: August 1st (Tentative)!Hagerstown, MDFull Time Position1st Shift / 8 hours daily (Mon-Fri)Hours between 5AM - 1PMMust have CPRS...
-
Customer Service Representative
2 hours ago
Hagerstown, United States Larry and Sons Full timeJob DescriptionJob DescriptionCUSTOMER SERVICE REPRESENTATIVE (CSR)LARRY & SONS PLUMBING & HEATING IS A MEMBER OF LEN THE PLUMBER HEATING AND AIR FAMILY OF COMPANIES!Are you someone that provides service with a smile? Do you enjoy working with people and building rapport? Are you looking for a job with a growing company with lots of opportunities for...
-
Customer Service Consultant
7 days ago
Hagerstown, United States Caliber Collision Centers Full timeService Center Hagerstown JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly greeting customers in person or on the phone, determine their needs, and immediately respond by providing guidance and assistance as required, assisting Collision...
-
Buyer / Inventory Specialist
4 weeks ago
Hagerstown, United States APPARATUS REPAIR & ENG INC Full timeJob DescriptionJob DescriptionSalary: $21-$26 hour DOEApparatus Repair & Engineering, Inc. (AR&E) is a family-owned business that has been involved in the community for over 25 years. We specialize in electric motors, pumps, generators, and controls. We are looking for a talented Buyer / Inventory Specialist to join our team. Our benefits include company...
-
Certified Peer Recovery Specialist
2 weeks ago
Hagerstown, United States Kolmac Integrated Behavioral Health Concerted Care Group (CCG) Full timeOverviewConcerted Care Group (CCG) Outpatient Recovery Centers is seeking a Certified Peer Recovery Specialist (CPRS) in our Hagerstown, MD Office - Grand Opening August 1, 2024!Certified Peer Recovery Specialist (CPRS) Start Date: August 1st (Tentative)! Hagerstown, MD Full Time Position 1st Shift / 8 hours daily (Mon-Fri) Hours between 5AM - 1PM Must...
-
Certified Peer Recovery Specialist
2 weeks ago
Hagerstown, United States Kolmac Integrated Behavioral Health Concerted Care Group (CCG) Full timeOverview: Concerted Care Group (CCG) Outpatient Recovery Centers is seeking a Certified Peer Recovery Specialist (CPRS) in our Hagerstown, MD Office - Grand Opening August 1, 2024! Certified Peer Recovery Specialist (CPRS) Start Date: August 1st (Tentative)! Hagerstown, MD Full Time Position 1st Shift / 8 hours daily (Mon-Fri) Hours between 5AM - 1PM Must...
-
Aftercare Specialist
1 month ago
Hagerstown, United States Brook Lane Inc Full timeJob DescriptionJob DescriptionAftercare SpecialistPRN as neededInpatient HospitalBrook Lane's Main Campus in HagerstownDo you have a background in mental health services or case management? Brook Lane Health Services is seeking a PRN Aftercare Specialist to help support the Inpatient Treatment Team. Brook Lane is a a leading provider of mental health...
-
Aftercare Specialist
2 weeks ago
Hagerstown, United States Brook Lane, Inc. Full timeAftercare SpecialistPRN as needed Inpatient HospitalBrook Lane's Main Campus in HagerstownDo you have a background in mental health services or case management? Brook Lane Health Services is seeking a PRN Aftercare Specialist to help support the Inpatient Treatment Team. Brook Lane is a a leading provider of mental health treatment and education in the...
-
Assistant Maintenance Specialist
1 week ago
Hagerstown, United States Carter Lumber Inc Full timeA Carter Lumber Assistant Maintenance Specialist is responsible for working alongside our Maintenance team to maintain a clean, functional facility while also performing daily repairs, emergency and preventative maintenance. Inspects all machinery to ensure safety functions are working properly. A strong belief in the mission and goals of the company are...
-
IT Tech Support Specialist Tier 1 and 2 Deskside
1 month ago
Hagerstown, United States DYNAMARK MONITORING INC Full timeDynamark Monitoring, Inc. is a local provider of nationwide, world-class security and fire monitoring, video security and managed access control. Our successful team members have an amazing customer-centric attitude, provide outstanding service and follow-through, are dependable and accountable, and are fully committed to the continued growth and success of...
-
Activities Specialist
4 weeks ago
Hagerstown, United States Brook Lane Inc Full timeJob DescriptionJob DescriptionActivities Specialist – Residential Program Main CampusFull-time, 32 hours with e/o weekendPart-time, 24 hours with e/o weekend Shift is late afternoon into eveningKey Responsibilities:Maintain confidentialityMaintain communication with treatment team for quality patient careCompletion of documentation for patients daily –...
-
Assistant Maintenance Specialist
1 month ago
Hagerstown, United States Carter Lumber Full timeJob DescriptionJob DescriptionA Carter Lumber Assistant Maintenance Specialist is responsible for working alongside our Maintenance team to maintain a clean, functional facility while also performing daily repairs, emergency and preventative maintenance. Inspects all machinery to ensure safety functions are working properly. A strong belief in the mission...
-
Quality Safety
2 days ago
Hagerstown, United States Meritus Medical Center Inc Full time**Quality Safety & Documentation Specialist** - Onsite position located in Hagerstown, MD Full-time, 80 hours bi-weekly, Days-Monday through Friday Serves as a clinical/content expert, a role model and a resource for patients, families, clinical staff, nursing staff, physicians and the community in his/her area of expertise. Coordinates, plans, evaluates...
-
Certified Peer Recovery Specialist
4 weeks ago
Hagerstown, Maryland, United States Kolmac Integrated Behavioral Health Concerted Care Group (CCG) Full timeOverview: Concerted Care Group (CCG) Outpatient Recovery Centers is seeking a Certified Peer Recovery Specialist (CPRS) in our Hagerstown, MD Office - Grand Opening August 1, 2024! Certified Peer Recovery Specialist (CPRS) Start Date: August 1st (Tentative)! Hagerstown, MD Full Time Position 1st Shift / 8 hours daily (Mon-Fri) Hours between 5AM -...
-
Personal Banker I
4 weeks ago
Hagerstown, United States CNB Bank , Inc. Full timeJob Type Full-time Description DEPARTMENT: Retail SEATED AT: Dual Highway REPORTS TO: Branch Manager We are looking for a Personal Banker for our Dual Highway Branch. This individual will perform various customer service transactions, such as opening accounts and assisting customers with queries concerning financial institution services. Who We...
-
Professional Support Specialist
2 days ago
Hagerstown, United States Volvo Group Full timeTransport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. **Who we are**: Infrastructure and Onsite Services (IOS) is a global...