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Guest Service Representative

4 months ago

Forest Lake, United States Running Aces Full time
GUEST SERVICE REPRESENTATIVE

HIRING IMMEDIATELY FOR SEASONAL POSITIONS

$16.00 PER HOUR

  • Location: Running Aces Casino Hotel Racetrack - 15201 Running Aces Blvd, Columbus, MN 55025
  • Schedule: Part time. Shifts are 5:30pm-2am plus weekends and holidays.
  • Perks: 401k (full & part time), product discounts and more
POSITION SUMMARY:

The Guest Service Representative is the first line of interaction for the guests at Running Aces.

ESSENTIAL FUNCTIONS:
  • Responsible for the first line interaction with guests of Running Aces Casino, Hotel & Racetrack on a daily basis.
  • Responsible for providing excellent Customer Service by having a "Can Do" and friendly attitude.
  • Answering all incoming phone calls with a pleasant and professional manner, answering questions or directing calls accordingly.
  • Monitor all materials that are available to the public to ensure that information is current and monitor the supply for ongoing needs and inventory.
  • Assist guests with concerns, questions, and inquiries.
  • Get to know our top players and guests and build rapport with them daily.
  • Sale of merchandise, general medications and other supplies. Check for valid identification with every tobacco purchase.
  • Daily review of the merchandise presentation and inventory to ensure there are adequate items for sale to the guests.
  • Take pride of ownership of the Aces Rewards Front Desk by keeping a clean and tidy work environment.
  • Monitoring the Front Desk and Lobby to ensure the area is clean and kept up.
  • Understanding the resources available to you as a Team Member.
  • Other job duties as assigned.
JOB REQUIREMENTS:
  • Ability to operate computers, including knowledge of Word, Excel, Outlook and word processing.
  • Must be 18 years of age.
  • Must have cash handling and basic math skills.
  • Knowledge of Bravo and Micros systems a plus, but not a requirement.
  • Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.
  • This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of company policy and procedures, state regulations, and technical rules relevant to their responsibilities.
  • Must possess the ability to obtain a Minnesota Racing Commission gaming license.
PHYSICAL, INTELLECTUAL & ENVIRONMENTAL CONDITIONS:
  • Ability to work flexible shifts and days of the week including nights, weekends and holidays both alone and with others.
  • Must possess strong organizational, written and oral communication skills, with the ability to multitask.
  • Must possess excellent guest service skills, strong telephone etiquette, strong computer skills and be a self-starter with the ability to follow-up and complete tasks in a timely manner.
  • Ability to work in an environment that includes a casino floor, which can by noisy and have numerous guests.
  • Work may include numerous interruptions.
  • Ability to handle frequent sitting, walking and standing.
  • Ability to lift up to 25lbs.
ADDITIONAL NOTES:
  • Must be present onsite for this position.


Running Aces is an Equal Opportunity Employer