Night Audit

1 week ago

Vail, United States Sonnenalp Properties, Inc. Full time

Career Opportunities with Sonnenalp Properties A great place to work. Are you ready for new challenges and new opportunities? Join our team The Sonnenalp Hotel is looking for a Full-time Year Round Night Audit. Paid Housing available Wage: $21.00 - $23.00 /hour Typical Schedule: Overnight Shift 10:45pm to 6:45am, weekends and holidays required Primary Purpose of Position To greet, register, check out, and assist guests efficiently, courteously, and professionally in all Front Office related functions. To maintain the highest standard of service and hospitality at all times. The Night Auditor is responsible for completing all accounting procedures in a timely fashion. It is important he/she knows how to work the phones and take reservations, and is familiar with all departments of the hotel. Essential Duties and Responsibilities Possess a valid drivers license and be able to park and drive vehicles and fill in for valet parking duties. Possess a thorough knowledge of check-in and check-out of guests according to the LHW standards. Be completely familiar with all front desk computer operations and procedures for arrivals and departures. Complete knowledge of the hotel and surrounding area. Maintain control on all room keys and departmental keys and ensure that sign out procedures are followed. Handle and respond to customer complaints and needs calmly within scope of authority. Post charges to guests, master bills, and other applicable accounts. Assist in the operation of the PBX switchboard; take messages for guests and hotel staff. Set wake up calls on the phone system. Learn and adhere to all fire and emergency procedures, including procedures for handling of the fire panel. Have a full knowledge of the VIP/escort program and be able to escort guests to their room. Other duties as needed including running daily revenue reports; verifying all cash deposits from the Spa, Front Desk, and F&B outlets; and preparing the daily bank deposit. Food & Beverage Ensure that all overnight room service orders are taken in accordance with LHW standards. Prepare late night menu items and ensure proper delivery techniques and timely delivery in accordance with LHW standards. Ensure that all overnight requests for Housekeeping, including but not limited to: extra pillows, rollaway, baby crib, humidifier, towels, blankets are met in a timely manner. Education/Experience High School Diploma or equivalent (GED). Valid Colorado Drivers license and clean driving record. Minimum one year Customer Service experience. Recommended Skills and Qualifications Prior experience with HMS or similar Lodging Software preferred. Efficient with computers, Microsoft Office, and web based systems. Ability to work under minimal supervision; self-motivated & self-starter. Effective interpersonal and public speaking skills. Effective organizational skills. Demonstrate effective leadership and coaching skills. Special Skills/Equipment Good to excellent computer skills a must. Knowledge of Excel required. Knowledge of Springer Miller POS helpful. Able to work under high-pressure situations, use good judgment, and meet deadlines. Detail-oriented. Fluent in multiple languages helpful. Cash handling and basic accounting skills preferred. Friendly, warm and enthusiastic personality. Previous front desk, reservations, concierge, bell desk or night audit experience in a luxury property preferred. Ability to work under minimal supervision, often-times as the sole front desk person. Essential Physical Requirements Ability to work a flexible schedule. Ability to stand and walk for full length of the shift, up to 12 hours at one time. Able to perform various activities such as constant standing, walking, frequent bending, reaching, kneeling, and squatting. Routinely handles objects weighing up to 15 lbs and on occasion may be expected to lift objects weighing up to 50 lbs. Employee Conduct It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, guests and vendors. This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Management may assign or reassign duties and responsibilities to this job at any time. J-18808-Ljbffr

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