Customer Service Representative
6 days ago
The Customer Service Representative performs day-to-day tasks of answering incoming calls and providing support to internal and external staff in accordance with the National Board for Certified Counselors (NBCC) and the Center for Credentialing & Education (CCE) policies, processes, and procedures.
The CSR answers incoming telephone calls and responds to applicant/credential holder inquiries. They are responsible for gathering information from applicant/credential holder to assist in determining whether an issue exists. Clarifies issues stated by applicant/credential holder, assists with determining the cause of any issues, and assists with expediting solutions where needed. Transfers calls to appropriate team members as necessary, providing all applicant/credential holder information and a brief summary of the issue. Closes calls by summarizing to applicant/credential holder all action taken and confirming any follow-up needed for resolution. They are also responsible for responding to incoming emails, or transfers to appropriate team member as necessary within 48 hours.
Requirements
•High school diploma or GED required
•Two years' related experience required
•Or equivalent education and experience
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