Senior Client Service Representative
2 weeks ago
Who We Serve
Dedicated to helping people create a healthy future, we serve individuals experiencing the disease of addiction and its co-occurring mental health disorders.
Location: Miami/West Palm, FL - Remote
Summary of Responsibilities
The Client Services Representative (CSR) develops a strategic plan to create new and strengthen existing business relationships and achieve key performance indicators. The CSR is part of the growth team and will provide increased awareness, referrals, and admissions into the behavioral health portfolio. The position is assigned to a general region or regions to expand awareness representing the entire range of UpHealth Behavioral services. The position exemplifies an attitude of integrity and service and upholds company values in all areas of responsibility.
Essential Duties:
Actively prospect, cold call on the phone, and meet face-to-face continuously to expand prospective and active accounts within the pipeline
Collaborate with UpHealth Behavioral/Transformations leadership to leverage strategic initiatives (including but not limited to the admissions, clinical, revenue, alumni, and medical teams)
Maximize available resources and create new resources to meet or exceed strategic growth goals
Develop goals and timelines for closing new and enhanced key account opportunities
Provide excellent follow-up with prospects and existing relationships
Maintain excellent and ongoing knowledge of the range of company services.
Travel and attend events/conferences, meetings, and other strategic efforts when needed
Maintaining a professional atmosphere at all times
Completing all required compliance training
Identify and approach new potential strategic customers/groups/industries
Achieving revenue and utilization targets
Maintain CRM notes on a daily/weekly basis
Achieving minimum outbound actions weekly (including, but not limited to, calls, meetings, and email campaigns)
Accountability and Performance Measures:
Maintain CRM notes on a daily/weekly basis
Achieving minimum outbound actions weekly (including, but not limited to, calls, meetings, and email campaigns)
Attendance of team and company meetings
Identify and approach new potential strategic customers/groups/industries
Achieving revenue and utilization targets
Necessary Abilities:
In-depth knowledge of commercial insurance, behavioral health trends, market research, and sales
In-depth knowledge of behavioral health services, levels of care (detox, residential, PHP, IOP, OP)
In-depth knowledge of Salesforce, MS Office Suite, and other Sales Enablement Tools (HubSpot, Definitive Healthcare, etc.)
Strong problem-solving and analytical skills
Demonstrates a high level of follow-through and ability to prioritize and multi-task
Excellent verbal and written communication
Ability to exercise sound judgment and discretion
Excellent organizational and time management skills
Excellent interpersonal and relationship-building skills
Enthusiastic and passionate about making a positive impact on the team’s overall success
Previous experience with behavioral health, including primary mental health and substance use disorder
Minimum Qualifications:
2-3 years of experience in the behavioral health industry
Valid Driver's License
All employees may be required to work before, during, and/or immediately after a natural or man-made disaster
UpHealth Core Values
Client Services
Integrity
Team Work
Excellence
Respectfulness
UpHealth, Inc. An Equal Opportunity Employer
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