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Customer Service Representative

2 months ago

Fayetteville, United States Fay Block Materials Inc Full time
Purpose / General Description:

Customer Service Representative is responsible for creating the best possible customer experience by clearly understanding customer needs; advising the customers on products to best serve the needs; processing orders accurately and timely; and handling all interactions with customers in a productive and professional manner.

Essential Duties and Responsibilities:
  • Interact with all customers and sales representatives whether in-person, over the phone or via email in a professional manner. Always present yourself in a cheerful and enthusiastic way communicating effectively with all personality types and maintaining a calm demeanor when working through problems with unhappy customers.
  • Maintain a thorough knowledge of the products and how to use them to help customers select the best products for their purposes.
  • Maintain knowledge and skills in using various types of order processing and payment systems. Use all of the systems effectively and accurately.
  • Be an effective team member by setting a proper example, fulfilling responsibilities, keeping commitments to others, communicating effectively, and building teamwork within the group.
  • Perform consistently to the established procedures and policies for the company.
  • Maintain effective reporting of area metrics to assist the continuous improvement activities.
Requirements

Minimum Requirements:
  • High School Diploma / GED (Associates degree in a construction specialty, or equivalent experience is a plus)
  • 2 years' experience in working in a direct customer sales environment
  • Skilled in Microsoft Office products (Word and Excel primarily)
  • Must be able to type 45 wpm accurately
  • Ability to learn new software programs
  • Strong organization, project management and time management skills
  • Strong communication skills (communicate well at all levels) (Bilingual skills are a plus)
  • Ability to actively participate in improvement efforts and contribute to the success of a team

Note: This position has physical requirements:

Employees must possess the ability to perform the essential job functions successfully and safely within the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards. Employees must maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards. Prolonged periods of sitting at a desk and working on a computer are an essential part of this position, and as such sedentary work, repetitive motions, and substantial movements of the wrists, hands, and/or fingers are required to perform the work

Must be able to lift up to 15 pounds at a time.