Customer Service Lead

3 months ago


Pocatello, United States MOD Pizza Full time

MOD Restaurants make pizza to serve people, to contribute to a world that works for and includes everyone. We believe companies can and should be a force for good in the lives of the people they employ and the communities they serve.

Because at MOD we don't just make pizzas. We make pizzas that make the world a better place - a world where doing the right thing has far-reaching ripples, where people are at the heart of every decision and were pizza powers possibility.

Compensation: $12.50 / hour + an incredible tip share program. Our Restaurant Shift Supervisors average almost $4/hour in tip earnings

Restaurant Captains - Shift Supervisors are also eligible for:

  • Paid sick time
  • Paid Vacation
  • FREE pizza and salad, and beverages
  • Pet insurance
  • Discounted gym membership
  • Free counseling sessions
  • Medical/dental/vision/basic life/disability
  • 401(k) retirement
Summary

As a part of our Restaurants Leadership team, Shift Supervisors direct the Squad Crew to deliver amazing pizzas and salads to our guests with radical style and personalization. You set the example of what it means to serve, what it means to create a place and platform were everyone can experience pizza that is personal.

You will lead the making of pizzas for the veggie pilers, the pepperoni perfectionists, and the plant-based pioneers. Pizzas built for the carb cutters and the culinary experimentalist. Together we're creating an experience were pizza is personal, and everyone belongs.

Over 70% of MOD Leaders are promoted internally. When we say everyone belongs it means support our employees reaching for what's possible. United by a love of great food and good mentorship, our Squad helps each other get to where they are going.

Because at MOD; ALL PIZZAS ARE WELCOME #sponsoredshiftcaptain

Key Responsibilities
  • Be an example of MOD values and behaviors and exemplify a service mindset through effective leadership
  • Help create a MOD vibe that our customers expect
  • Coach Shift Supervisors to keep the energy high and create a positive vibe on the shift
  • Demonstrate, train and coach Squad in all methods for accomplishing store tasks
  • Demonstrate knowledge of all Operational Standards and resources
  • Partner with General Manager to engage the board community of our restaurant
Required Qualifications
  • Minimum of 1 year of customer service or restaurant leadership
  • Experience successfully leading, coaching, training, and motivating front line employees
  • Ability to think strategically and act tactically
  • Ability to stay calm and focused in busy restaurant operations
  • Must be at least 18 years old


At our table, everyone has a place. Explore your inner pizza enthusiast and feel right at home. Apply today to work in a restaurant that is a movement.
This job posting is not intended to be exhaustive. Other related duties may be assigned to meet the ongoing needs of the organization. At MOD, we believe in creating a world that works for and includes everyone. To request a reasonable accommodation to complete an application, job interview, and/or to otherwise participate in the hiring process, please contact applicantADA@modpizza.com. MOD is a fair chance employer. Los Angeles County qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Stories From The Journey

Nearest Major Market: Pocatello
Nearest Secondary Market: Idaho
Job Segment: Food Service, Chef, Culinary, Operations, Hospitality

  • Pocatello, Idaho, United States Summer Jackman - State Farm Agent Full time

    About the RoleThis position is ideal for individuals who thrive on helping others and are interested in growing their career with a reputable company like State Farm. As an Insurance Account Representative, you will be responsible for providing top-notch customer service and developing leads to market insurance products and services.


  • Pocatello, Idaho, United States Verizon Communications, Inc. Full time

    Job Description: Customer Service Representative RoleWe are looking for an experienced Customer Service Representative to join our team at Verizon Communications, Inc. As a key member of our retail store, you will be responsible for providing exceptional customer service and driving sales through effective communication and relationship-building...


  • Pocatello, Idaho, United States Vape Full time

    We are seeking an experienced Sales and Customer Service Representative to join our team at Vape, a leading retail vape shop with over 25 locations across the country. As a Sales and Customer Service Representative, you will be responsible for providing exceptional customer service, selling and promoting products, and resolving customer complaints.About the...


  • Pocatello, Idaho, United States Walgreens Full time

    Job OverviewWe are seeking a skilled Customer Service Representative to join our team at Walgreens.About the RoleThis position involves providing exceptional customer service, operating cash registers, and promoting products to customers. As a valued member of our team, you will have the opportunity to develop your skills in sales, customer relations, and...


  • Pocatello, Idaho, United States beBee Professionals Full time $30,000 - $50,000

    We are seeking a highly skilled and customer-focused individual to join our sales team at beBee Professionals in Pocatello as a Customer Service Representative. The estimated annual salary for this position is approximately $40,000-$60,000.Job OverviewThe Sales Associate role involves providing exceptional customer service and assisting customers with their...


  • Pocatello, Idaho, United States Wal-Mart Stores , Inc. Full time

    Job Title: Customer Service Ambassador">About the Role:We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Ambassador. As a key member of our front-end team, you will play a major role in ensuring that our customers have an exceptional shopping experience.Key Responsibilities:Provide excellent customer...


  • Pocatello, Idaho, United States beBee Professionals Full time $30,000 - $45,000

    We are seeking a highly skilled and dedicated Technical Support Associate to join our team at beBee Professionals in the United States.Compensation:The estimated annual salary for this role is approximately $42,000 - $62,000, depending on experience. We also offer competitive performance-based bonuses.About the Role:This position involves providing...


  • Pocatello, Idaho, United States Costco Full time

    Key ResponsibilitiesProvide exceptional customer service and support.Maintain a clean and organized store environment.


  • Pocatello, Idaho, United States NVA Full time

    Job SummaryWe are seeking a Customer Service Representative to join our team at Alta Animal Hospital in Pocatello, ID.The ideal candidate will have a passion for delivering exceptional client experiences and possess excellent communication skills.


  • Pocatello, Idaho, United States Vape Full time

    Are you a motivated and enthusiastic individual looking for a new challenge? Do you have excellent communication skills and a passion for delivering outstanding customer service? We are seeking a Sales and Customer Service Associate to join our team at Vape!Job SummaryThis is an exciting opportunity to join a dynamic and growing company that is committed to...


  • Pocatello, United States NVA Full time

    Alta Animal Hospital is an established veterinary practice in Pocatello, ID. We are searching for a Customer Service Representative (CSR) that has a passion for service. Duties include: Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles billing and payments....


  • Pocatello, United States NVA Full time

    Alta Animal Hospital is an established veterinary practice in Pocatello, ID. We are searching for a Customer Service Representative (CSR) that has a passion for service. Duties include: Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles billing and payments....


  • Pocatello, Idaho, United States Verizon Communications, Inc. Full time

    About the RoleWe are seeking a highly motivated and results-driven Retail Sales Associate to join our team at Verizon Communications, Inc. Your primary responsibility will be to generate retail sales by providing customers with personalized solutions that meet their needs and exceed their expectations.Responsibilities:Deliver excellent customer service and...


  • Pocatello, Idaho, United States beBee Professionals Full time $30,000 - $50,000

    We are seeking a highly skilled Sales Associate to join our team in Pocatello.As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and assisting customers with their purchases.Key Responsibilities:Greet customers and provide personalized product recommendations.Process transactions accurately and...


  • Pocatello, Idaho, United States Verizon Communications, Inc. Full time

    Overview of the Role:As a Retail Sales Associate, you will play a critical role in delivering exceptional customer experiences and driving sales growth in our retail stores.Responsibilities:Engage with customers to understand their needs and provide personalized solutions.Work collaboratively with colleagues to achieve sales targets and meet customer...


  • Pocatello, Idaho, United States Verizon Communications, Inc. Full time

    **About Us:** Verizon Communications, Inc. is a dynamic and innovative company that's always looking for ways to improve. Our retail stores are at the forefront of this effort, and we're seeking a skilled Sales Associate to help us achieve our goals.**Salary:** $50,000 - $65,000 per year (estimated salary based on industry standards).**Job Description:** As...


  • Pocatello, Idaho, United States NAPA Auto Parts Full time

    Job OverviewNAPA Auto Parts is seeking an exceptional Sales and Customer Service Director to oversee our wholesale customers, driving commercial sales growth through proactive engagement, performance monitoring, and strategic planning. About the RoleThis key position plays a pivotal role in maintaining strong relationships with NAPA's wholesale customers,...

  • Customer Service

    2 weeks ago


    Pocatello, United States Disability Solutions Full time

    Job ID: 24-04437 Service Desk Support (Entry Level) Pocatello, ID Pay: $50,000 per year MUST: Top Secret Clearance required Experienced Service Desk Support (Entry Level) 3+ years of relevant experience Must have outstanding customer service skills. Desire to work with customers in person on a daily basis. Bachelors preferred DUTIES: Answer phone calls,...

  • Customer Service

    2 weeks ago


    Pocatello, United States Quadrant Full time

    Job ID: 24-04437 Service Desk Support (Entry Level) Pocatello, ID Pay: $50,000 per year MUST: Top Secret Clearance required Experienced Service Desk Support (Entry Level) 3+ years of relevant experience Must have outstanding customer service skills. Desire to work with customers in person on a daily basis. Bachelors preferred DUTIES: Answer phone calls,...

  • Customer Service

    2 weeks ago


    Pocatello, United States Quadrant Inc Full time

    Job ID: 24-04438 Service Desk Support (Mid Level) Pocatello, ID Pay From: $52,000 per year MUST: Top Secret Clearance required Experienced Service Desk Support (Mid Level) 5+ years of relevant experience Must have outstanding customer service skills. Desire to work with customers in person on a daily basis. Bachelors preferred DUTIES: Provide more...