Implementation Consultant
2 months ago
Company Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Job Description
Provide Fintech/DAS/Fraud implementation and configuration support to Visa clients in assigned market, Meet all milestones and deliverables in a timely manner, Ensure customer expectations are met and exceeded.
Coordinate directly with clients to understand card program set up requirements and facilitate new card program installations, conversions and maintenance requests without customer impact.
Ability to demonstrate subject matter expert knowledge in implementations from a technical and operational perspective.
Manage non-routine, complex processing and change requests, as well as support customer initiatives.
Partner and present opportunities to clients with the objective of increasing performance and further educating clients on programs.
Act as approver for other analysts on client program changes.
Conduct and trend internal and external opportunities and present for development within department.
Act as lead for corporate and or client initiatives both internal and external using best practices, lessons learned, and technical analytical skills.
Assess operational opportunities to increase service quality or efficiency within department.
Prepare and maintain detailed project plans, status reports, and issues logs in support of initiatives.
Build and enhance positive working relationships with Visa clients and internal stakeholders.
Represent customer system and operational requirements to internal Visa organizations.
Coordinate internal Visa resources to ensure delivery on commitments.
Report customer project accomplishments and deliverables to management monthly.
Provide training to internal and or cross functional teams and external clients, as applicable.
Proactively identify and recommend opportunities for process improvement resulting in improved efficiency and effectiveness, and increased customer satisfaction.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Qualifications
Basic Qualifications:
5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
Preferred Qualifications:
6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience in a customer support role in software, financial or information services. with a PhD in Business, Finance, Computer Science, or Information Technology
3 - 5 years of direct Visa experience is preferred.
Experience using standard MS Office tools e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.
Excellent time management, organization, and planning skills are essential.
Excellent verbal, written, presentation and interpersonal skills are required.
Ability to comprehend and translate complex technical issues and apply to business solutions
Demonstrate ability to articulate complex technical terms or processes into business language.
Able to set priorities, influence others, and manage customer expectations
Demonstrate success in customer relationship management.
Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines.
Working knowledge of client business drivers as it relates to their operations and processing services.
Additional Information
Work Hours:
Varies upon the needs of the department.
Travel Requirements:
This position requires travel5-10% of the time.
Mental/Physical Requirements:
This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 100,700.00 to 146,000.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
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