Field Application Engineer

3 weeks ago

Edison, United States Interplace Full time

Essential Job Functions:

• Process import documents: receive invoices, prepare customs materials, generate labels, follow-up shipment status with carriers • Enter purchase orders and plan data in sales and production computer systems, issue receiving instructions to warehouse • Monitor and maintain computerized records related to purchasing activities closely • Ensure a steady supply of assigned products, including performing purchasing work, coordination a flow of inventory. • Participate in vendor relationship management, identifying cost-saving opportunities to support the company’s profitability goals • Notify sales department of stock status and handle inquiries about availability, follow up delayed orders and expedite with factory • Assist in planning inventory against demand forecasts • Prepare monthly activity summaries • Notify sales department of stock status and handle inquiries about availability, follow up delayed orders and expedite with factory. • Support customer service representatives in serving current and potential customers: answering telephone and email inquiries, preparing price and availability quotes, entering orders and forecasts, issuing shipping instructions and resolving customer issues, maintain customer records • Working with sales, engineering, customer service and warehouse team, meet customer requirements, resolve customer concerns, expedite shipments, handle return requests etc. • Perform other related duties as assigned

3. JOB QUALIFICATIONS:

1) Knowledge • Customer service, including customer needs assessment, and meeting quality standards for services • English language structure and content, including the meaning and spelling of words, rules of composition and grammar

2) Skills • Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times • Speaking: Communicating with others to convey information effectively • Writing: Communicating effectively in writing as appropriate for the needs of the audience • Reading Comprehension: Understanding written sentences and paragraphs in work related documents • Time Management: Managing one’s own time and the time of others • Organization: Maintaining order with planning, prioritizing and balancing highly varied activities, electronic data and hard-copy materials • Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

3) Computer Skills: • Email Communication, Microsoft Office Word and Excel

4) Educational/Experience: • High Scholl Diploma or equivalent required • An Associate’s Degree or Bachelor’s Degree preferred. • At least 1 year of experience working in a sales office, purchasing, or customer service environment required

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