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Service Analyst I

4 months ago


Jersey City, United States Axelon Full time
Service Analyst Jersey City, NJ - 12 Months

Hybrid schedule, in office tue/wed/thu

Shift timings: 9am - 5 pm

Service Analyst establishes technical knowledge around our processes and work items


Primary Responsibilities:
" Assist team members daily to complete work in order to meet departmental and regulatory standards
" Review data of contract participants for accuracy
" Prepare correspondence to contract participants
" Monitor target response dates and follow-up in a timely manner as needed
" Ensure proper documentation in workflow applications and participant files
" Review forms and supporting documentation for completeness and accuracy
" Transact routine non-financial activity on client accounts with both expediency and accuracy
" Ability to explain basic information in functional area
" Ability to multi task and leverage organizational skills
" Effective decision making based on comprehensive case analysis
" Demonstrate valuable interpersonal skills
" Answer phone inquiries from participants.

Qualifications:
" Associates, or Bachelors degree preferred, or equivalent years of related experience
" Strong analytical and problem-solving skills
" Accountable, ethical, good decision making ability
" Strong written and verbal communication skills required
" Good computer skills and ability to multitask

Training & Development:
Coaching and feedback is provided to help you gain the necessary skills to be successful