Customer Service Representative
3 days ago
We are seeking a highly skilled Customer Care Representative to join our team at Jewelers Mutual Group. As a key member of our customer service team, you will be responsible for providing exceptional service to our policyholders, jewelers, and other stakeholders.
Key Responsibilities- Provide product and service information to policyholders and jewelers via phone and digital communication
- Communicate with customers and jewelers via email, mail, fax, and other forms of communication as needed
- Ensure policyholders have the correct documentation and information to put policy in force or keep policy up to date
- Work closely with other departments to ensure customer and company needs are met
- Deliver exceptional customer service that meets and exceeds customer expectations
To be successful in this role, you will need:
- High school diploma or general education degree (GED) minimum requirement, with some college or college degree preferred
- Three to six months related experience and/or training, or equivalent combination of education and experience
- General insurance and jewelry industry knowledge gained through courses and continuing education
- Proficiency in Microsoft Office 2010, Outlook, Word, and Excel
- Ability to master Guidewire application functionality sufficient to meet policyholder service requirements
Jewelers Mutual Group offers a dynamic and supportive work environment, with opportunities for growth and development. We are committed to providing our employees with the tools and resources they need to succeed.
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