Front Desk Specialist

3 weeks ago

Conroe, United States Holidayinnclub Full time

** Front Desk Specialist (Guest Service Agent) -Seasonal**

**Job Category****:** Resort Operations **Requisition Number****:** FRONT03904 Showing 1 location **Job Details**

**Description**

The Front Desk Specialist (GSA) will serve as the front of the house liaison to facilitate an exceptional guest experience. This individual will serve as primary point of contact for guests checking into the resort and the primary contact for all folio transactions and check out processes. Additionally, the Specialist will run, review and print reports to complete daily assignments. The Front Desk Specialist will support the Marketing Face to Face team during the check in process by providing additional time and attention to owners or guests requiring more information or assisting with room assignment concerns. This individual is expected to assume a position of a technical and service expert in regard to business center and resort Wi-Fi access, to ensure great first and last impressions. Other responsibilities include folio posting, cash handling, key control as well as assisting guests with various questions and concerns.

**ESSENTIAL DUTIES AND TASKS**

* Facilitates the overall guest experience from check-in through check- out; handles complex technical tasks including room changes, inventory moves and folio adjustments as necessary; creates and issues keys while ensuring the safety and security of all owners and guests. Communicates with Housekeeping, Maintenance and Custodian as appropriate to expedite the cleaning of units, repairs and other requests.

* Ensures that each interaction exceeds the expectations of our owners and guest. Answer all guest inquires. If unable to respond as an expert, will identify the appropriate resort personnel to assist. Clarifies needs and reacts accordingly; recognizing and initiating solutions to owner/guest concerns with a sense of urgency and to their satisfaction.

* Maintains and is responsible for a house bank, performs end of day reporting of receipts, and cashes owner/guest checks; calculates visit costs, verifies customers credit, and establishes how the customer will pay for the accommodation.

* Performs other duties as assigned.

**EDUCATION and/or EXPERIENCE**

* High School Diploma or GED

* Must have a minimum of one year of Customer Service experience, preferably in a resort/hotel

* Bilingual a plus

**QUALIFICATIONS**

* A commitment to providing outstanding customer service

* Knowledge of Microsoft Office Suite

* Able to acquire a clear understanding of timeshare ware applications

* Basic knowledge of hardware and peripheral devices required to perform the job

* Ability to establish and maintain effective working relationships with co-workers and leaders

* Strong problem-solving skills

* Capable of seeing a task through to completion

* Strong organizational skills

* Excellent verbal and written communication skills.

* Fluent in the English language

* Demonstrates a professional business appearance and upbeat, pleasant personality

INDRO1

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

  • Front Desk Specialist

    2 weeks ago

    Conroe, United States Holiday Inn Club Vacations Full time

    Job DescriptionJob DescriptionThe Front Desk Specialist will serve as the front of the house liaison to facilitate an exceptional guest experience. This individual will serve as primary point of contact for guests checking into the resort and the primary contact for all folio transactions and check out processes. Additionally, the Specialist will run, review...

  • Hotel Front Desk Associate/Night Auditor

    2 months ago

    Conroe, United States Thind Management Full time

    Job DescriptionJob DescriptionHotel Front Desk Associate/Night Auditor IntroductionWelcome to Thind Management, a family-owned management company where we strive to provide exceptional service and unforgettable experiences to our guests at our properties. With a passion for hospitality and a commitment to teach, we at Thind Management strive to share our...

  • Front Desk Agent

    4 days ago

    Conroe, United States Avion Hospitality Full time

    Job Summary Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive,...

  • Front Desk Agent

    1 month ago

    Conroe, United States Fairfield Inn HoustonThe Woodlands Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Desk Agent

    4 days ago

    Conroe, United States Fairfield Inn HoustonThe Woodlands Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Office Agent

    4 days ago

    Conroe, United States Hyatt Hotels Corp. Full time

    Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of...

  • Front Desk Receptionist

    1 day ago

    Conroe, United States Music and Art Academy ConroeSpring Full time

    Job Overview: **Responsibilities**: - Greet and welcome parents and students in a professional and friendly manner - Answer and direct phone calls promptly and accurately - Perform data entry tasks with precision and efficiency - Schedule appointments and maintain My Music Staff Calendar - Assist with project coordination as needed - Maintain a clean and...

  • HSE Specialist

    4 days ago

    Conroe, United States Primoris Services Corporation Full time

    JOB OVERVIEW: HSE Specialists provide front-line HSE support across an assigned operating region and are key members of regional HSE Teams supporting implementation and maintenance of the HSE Management System, ensuring operational compliance with regulatory requirements and conformance to internal standards. This role promotes a positive safety culture...

  • HSE Specialist

    4 days ago

    Conroe, United States PRIMORIS USA Full time

    JOB OVERVIEW:HSE Specialists provide front-line HSE support across an assigned operating region and are key members of regional HSE Teams supporting implementation and maintenance of the HSE Management System, ensuring operational compliance with regulatory requirements and conformance to internal standards. This role promotes a positive safety culture...

  • Weekend Concierge/front Desk

    3 days ago

    Conroe, United States The Lakes at Woodhaven Village Full time

    **Pay $18.00/hour** **This is a part-time, weekend position** The Lakes at Woodhaven Village seeks compassionate and caring individuals who are dedicated to supporting exceptional senior living experiences. Working at The Lakes at Woodhaven Village means you are part of the family. Each day is an opportunity to make a positive difference in the lives of...

  • Weekend Concierge/Front Desk

    3 days ago

    Conroe, United States The Lakes at Woodhaven Village Full time

    Job DescriptionJob DescriptionPay $18.00/hourThis is a part-time, weekend positionThe Lakes at Woodhaven Village seeks compassionate and caring individuals who are dedicated to supporting exceptional senior living experiences. Working at The Lakes at Woodhaven Village means you are part of the family. Each day is an opportunity to make a positive difference...

  • Medical Office Specialist

    4 days ago

    Conroe, Texas, United States HCA Healthcare Full time

    Description **HUNTSVILLE LOCATION**IntroductionAre you looking for a work environment where diversity and inclusion thrive? Submit your application for our Medical Office Specialist opening with Conroe Surgical Group today and find out what it truly means to be a part of the HCA Healthcare team.BenefitsConroe Surgical Group, offers a total rewards package...

  • Medical Office Specialist

    3 days ago

    Conroe, United States HCA Healthcare Full time

    Description **HUNTSVILLE LOCATION**IntroductionAre you looking for a work environment where diversity and inclusion thrive? Submit your application for our Medical Office Specialist opening with Conroe Surgical Group today and find out what it truly means to be a part of the HCA Healthcare team.BenefitsConroe Surgical Group, offers a total rewards package...

  • Medical Receptionist

    4 weeks ago

    Conroe, United States Conroe Foot Specialists Full time

    **FULL TIME** Medical Receptionist/Front Desk Conroe Texas, 77304 Monday-Friday (8:30am-5:30pm) **Job description** **Job Tasks** (but not limited to) Welcomes and Greets Patients/Visitors Answering Phones Scheduling Appointments Checking Patients In-Out Verification of Insurance Benefits/Referrals Collection of Copays and Balances Owed Document...

  • Business Office Manager/concierge

    3 days ago

    Conroe, United States The Lakes at Woodhaven Village Full time

    **Pay $20.00/hour** The Lakes at Woodhaven Village seeks compassionate and caring individuals who are dedicated to supporting exceptional senior living experiences. Working at The Lakes at Woodhaven Village means you are part of the family. Each day is an opportunity to make a positive difference in the lives of those around you. Full-time benefits...

  • Hairstylist/cosmetologist

    2 days ago

    Conroe, United States The Color Bar Full time

    '''Duties:''' - Perform hair extensions and other hair treatments as requested by clients. - Utilize salon software to schedule appointments, manage client information, and track inventory. - Assist with front desk duties such as greeting clients, answering phone calls, and handling retail sales. - Maintain a clean and organized work area and ensure that all...

  • Office Manager

    1 month ago

    Conroe, United States Refuge Counseling Center Full time

    Job Summary: **Responsibilities**: **Record Keeping** It includes personnel files, inventory databases, corporate policies and procedures, and office correspondence. **Scheduling** Includes scheduling meetings and client appointments for all staff. **Implementing Policies and Procedures** Work with staff to update and enforce policy and procedures for...

  • Business Office Manager/Concierge

    3 days ago

    Conroe, United States The Lakes at Woodhaven Village Full time

    Job DescriptionJob DescriptionPay $20.00/hourThe Lakes at Woodhaven Village seeks compassionate and caring individuals who are dedicated to supporting exceptional senior living experiences. Working at The Lakes at Woodhaven Village means you are part of the family. Each day is an opportunity to make a positive difference in the lives of those around...

  • Administrative Assistant

    1 month ago

    Conroe, United States Sylvan Learning - Southwest Texas Full time

    Job DescriptionJob DescriptionADMINISTRATIVE ASSISTANT - PART TIMESylvan Learning Center is hiring an administrative assistant who will keep us on track as we go through our very busy days. Sylvan has been helping students succeed in school for over 40 years and you will be our first contact with the many phone calls and visits we receive from parents,...

  • Engineer

    1 week ago

    Conroe, United States Fairfield Inn HoustonThe Woodlands Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...