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Technician III
2 months ago
Department Information
This position is open only to Colorado state residents.
The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect.
The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video
Helpful tips for applying:
Applying for a Job with the State of Colorado.
What Happens After You Apply.
Description of Job
If you love numbers, you may want to look into our Taxation Division Team The Taxation Division promotes voluntary compliance with all tax laws through education, assistance and customer service. The Sales Tax Accounting Section serves about 200,000 customers each year.
What We Do: The Sales Tax Accounting Section employs professionals serving as specialists in specific industries and are assigned claims which are significant in size and data from both individuals and businesses seeking a refund for Colorado's sales and use tax. We are a part of the Taxation Division and our mission includes voluntary compliance with all Colorado state tax laws through information, education, assistance and customer service.
The Typical Day of an Technician III: The unit is actively seeking an Technician to analyze, log and track a large volume of correspondence for the Examiner Refunds Claims and Exemptions Unit and the Analyst Refunds Claims Unit. This position is responsible for capturing information on exemptions, assignment of those exemptions, and exemption processing as permissible. You can also expect to manage the order to meet the office's needs for supplies, equipment, and software. You'll be joining a close-knit team who promotes team building and supporting each other. If you're ready to enjoy the benefits of being a State employee, then this job may be for you
As a Sales Tax Accounting team member you will:
* Providing practical technical support to customers and staff.
* Analyzing incoming taxpayer correspondence, refund, tax status letter and applications received by mail, faxes and web messages to determine whether documents should be logged or routed to another division, section or unit.
* Following the initial review it will decide what the documentation will be classified as and create work items.
* Support Tax Examiners and Analysts within the Refund Units by maintaining a digital/virtual inventory cabinet which includes guidance on how to locate claims.
* Creation and maintenance of office procedures, records and various inventories.
* Responsible for assisting with office equipment and supply related expenditures for the Refunds, Protests and Distribution Accounting units.
* Reviews, approves or denies applications for contractor's exemption certificates.
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
Residency Requirement:
This posting is only open to residents of the State of Colorado at the time of submitting your application.
Class Code & Classification Description:
TECHNICIAN III (H4M3XX)
Minimum Qualifications:
Must meet one of the following or any combination of experience/education to meet the minimum (MQ) qualifications:
OPTION 1:
Three (3) years of experience providing technical support to customers and staff.
Technical Support work experience is typically performed by office clerks and/or administrative assistants this includes, but is not limited to tasks such as:
* Experience providing exceptional customer service; interfacing with a variety of people from many levels within the organization and community.
* Data Entry including: entering information into a program or database (appointments, contact information, customer records)
* Regular, daily work responsibilities utilizing equipment and software used in offices i.e. Google Apps and Microsoft Office programs.
* Regular, daily work responsibilities utilizing computer systems, scanners, printers, copiers, fax machines and other technologies
* Typing professional emails, letters, reports, briefings, forms, memoranda, etc.
* Reviewing and comparing data for accuracy and completeness. Gathering specified information and compiling routine reports
OR
OPTION 2:
One (1) year of experience providing technical support to customers and staff as described above.
AND
Associates degree from an accredited institution in a field of study related to the work assignment (i.e., Business, Business Administration, Accounting, or as otherwise determined by the department).
NOTE: If submitting a transcript, certification or other relevant materials, candidates may redact information that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.
Substitutions:
A combination of related education and/or relevant experience in an occupation related to the work assigned equal to Three (3) years
Preferred Qualifications:
The ideal candidate will possess the following skills:
* Prior experience using the state GenTax system
* Experience reviewing Colorado Taxation form types and correspondence.
* Experience handling a high volume workload.
* Experience in keeping inventory and ordering of office supplies.
* Effective time management skills, with the ability to multitask several projects with a strong attention to detail.
* Advanced knowledge with Microsoft Office and Google Suite.
* Ability to adapt to constantly changing priorities.
* Excellent interpersonal skills; to include communicating with others via verbal conversation and written communication.
Conditions of Employment with the CDOR:
Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.
As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations.
Minimum Qualification Screening
A Human Resources Analyst will only review the work experience/job duties sections of the online job application, to determine whether you meet the minimum qualifications for the position for which you are applying. Only complete applications submitted before the closing date of this announcement will be reviewed.
* Applicants must meet the minimum qualifications to continue in the selection process for this position. Do not use "see resume" or "see attached" statements on your application.
* Cover letters and resumes will not be accepted in lieu of the official State of Colorado online application. Part-time work experience will be prorated.
* List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment.
* Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.
* The eligible list established from this posting may be used to fill additional vacancies.
Email Address:
All correspondence regarding your status in the selection/examination process will be conducted via email. Please set up your e-mail to accept messages from "state.co.us" and "info@governmentjobs.com" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.
If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.
Appeal Rights:
An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.
As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director.
Review of the completed, signed and submitted appeal will be timely on the basis of written
material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at dpa_state.personnelboard@state.co.us within ten (10) calendar days from your receipt of notice or acknowledgment of the Department's action.
For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, atspb.colorado.gov/board-rules.
Supplemental Information
Equity, Diversity, and Inclusion Compliance
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Jacqueline Brown-Tremble at jacqueline.brown-tremble@state.co.us
We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply.
If not applying online, submit application to:
If you are not able to submit an online application, a paper application is available at this link: PDF State Paper Application (Download PDF reader). Paper applications must be received via email to DOR_talentacquisition@state.co.us by the closing date and time of the application period listed on this announcement.
Methods of Appointment:
Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason.
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