System Administrator

2 weeks ago


Sparks, United States latitude Full time

We are looking for a System Administrator to maintain, upgrade and manage our software, hardware and networks.Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly. You should also have the patience to communicate with a variety of interdisciplinary teams and users.Your goal will be to ensure that our technology infrastructure runs smoothly and efficiently. We are looking for candidatesthat are strong with Microsoft and that have strong experience in IT Services and or a Services company. Someone who has a strong knowledge of a Ticketing systems is idealDuties:Use Ticketing System to work on and resolve Helpdesk Tickets & Service RequestsManaging and recording all work though our Ticketing SystemMake sure that Client Documentation is well maintainedSplit tickets that have several issues into their own individual ticketMake sure that tickets arent stale throughout the processFollow Standard Operating Procedures (SOPs) for daily / weekly recurring tasksFollow all our Security Procedures and Keeping a Vigilant Eye for Security IssuesQualificationsExperience using a Ticketing system / RMM Tool and PSA softwareExperience providing support via remote toolsExperience handling Technical Service TicketsProfessional IT Certifications such as Microsoft MCP, etc.#J-18808-Ljbffr

by Jobble



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