Customer Service Representative

2 weeks ago

Birmingham, United States Skelton's Heating & Cooling Full time

Overview:

Looking to TRADE UP to a better opportunity? Skelton's Heating & Cooling is looking for a self-motivated individual with a positive attitude to join our growing and dedicated Customer Support team. The Customer Service Representative is paid hourly plus opportunity for spiffs and commissions. ?

Why join our team:

We care for our employees' well-being and structure our company so that our front-line employees are rewarded appropriately for their hard work.

  • Uncapped Pay Potential

  • Medical, Prescription, Dental, Vision Insurance

  • Disability and Term Life Insurance

  • Matching 401(k)

  • On-going training & development and growth opportunities

  • Paid Holidays

  • Paid Time Off (PTO)

What you will do:

  • Manage incoming calls from customers

  • Schedule and manage customer estimates

  • Identify and assess customers needs to achieve full satisfaction of work provided

  • Manage customer and technician schedules

  • Renew and manage maintenance agreements

  • Build relationships with customers and provide top-level service and support

  • Maintain accurate and detailed records of customer needs, requests, and tasks performed

  • Appropriately handle and de-escalate customer complaints and concerns

  • Assist with invoicing and billing

Who you are:

  • 1-5 years of call center or customer support experience preferred

  • Experience with invoicing and billing preferred

  • Valid drivers license with clean motor vehicle record

  • Experience with MS Office products preferred

  • Experience with Service Titan preferred

Who we are:

We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.

We prioritize our employees?and welcome you to the family through on-going training and unmatched rewards, like full benefits, and a matching 401(k).

If this sounds like the perfect opportunity for you, dont wait Apply today

We are an Equal Employment Opportunity Employer

Job Type: Full-time

Salary: $15.00-$20.00/hour

Benefits:

  • Matching 401(k)

  • Health Insurance

  • Dental and Vision Insurance

  • Life and Disability Insurance

  • Paid Time Off

  • Ongoing Training and Development

Ability to commute/relocate:

  • Birmingham, AL: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Call Center or Customer Support (1+ year required)

  • Invoicing and Billing (1+ year preferred)

Work Location: In person

Responsibilities:

What you will do:

  • Call customers from prior day for quality check
  • Call maintenance customers and schedule visits
  • Call on customer list to offer promotions
  • Follow up on reviews positive and negative
  • General inbound customer service

What you bring:

  • Previous customer service experience
  • Strong attention to details
  • Conscientious, team player
  • Honesty integrity, quality craftsmanship and a good attitude
  • Clear background check and drug screen
Qualifications:

Who WE Are:??

?

We are a family-owned and operated company, with a small business feel, but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.??

?

We prioritize our employees?and welcome you to the family through on-going training, and unmatched rewards, like full benefits, and a 401k match. With no salary cap, your effort determines your paycheck ???

If this sounds like something you would like to join for a long-term career move, apply today??

  • Customer Service Representative

    5 days ago

    Birmingham, United States Service Supply Full time

    ** Customer Service Representative** **Job Category****:** ISALES **Requisition Number****:** CUSTO001584 Showing 1 location **Job Details** **Description** **Position Overview:** Develop sales and profits through regular contact with current low volume accounts and customer prospects. Maintain and strengthen current customer accounts, ensuring customer...

  • Sales Representative

    1 month ago

    Birmingham, United States Alfa Insurance Sales Representative Full time

    Job DescriptionJob DescriptionBenefits/PerksAnnual incentive reward trip for top performers to beautiful destinations in the southeastOpportunity for annual performance bonusDiscounts on your auto insurance (underwriting approval required)Benefits include: Health, dental, supplemental cancer, vision insurance, and 401(k) plan,Paid time off bank to include 3...

  • Customer Service Representative

    3 days ago

    Birmingham, United States Patterson Companies Full time

    We Are Patterson! Patterson Companies, Inc. is focused on providing the best products, technologies, services and business solutions to the animal and oral health markets. We are seeking a motivated individual with a strong customer service aptitude Customer Service, Customer Service Representative, Sales Representative, Representative, Manufacturing, Retail

  • Customer Service Representative

    2 weeks ago

    Birmingham, United States WATKINS CLEANERS INC Full time

    Job DescriptionJob DescriptionJob SummaryWe are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, detail their clothes and orders, retrieve completed orders from the conveyor, and provide helpful solutions that ensure they have a great customer service experience with our...

  • Customer Service Representative

    2 weeks ago

    Birmingham, United States FYZICAL Therapy and Balance Centers Full time

    Job DescriptionJob DescriptionIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Birmingham, AL, that is a perfect fit for you!As the first and last person our amazing clients see when they enter and leave our...

  • Customer Service Representative

    7 days ago

    Birmingham, United States Womack Machine Supply Full time

    **Job Details** **Customer Service Representative - (411)** This details all the information about the job posting. Share this job as a link in your status update to LinkedIn. **** Job Title Customer Service Representative Job Description **SUMMARY:** Through participation in the call rotation, maintains and improves Customer relationships, manages order...

  • Customer Service Representative

    2 weeks ago

    Birmingham, United States WATKINS CLEANERS INC Full time

    Job DescriptionJob DescriptionBenefits:401(k) matchingBonus based on performanceEmployee discountsFlexible scheduleFree uniformsVision insuranceJob SummaryWe are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, detail their clothes and orders, retrieve completed orders from...

  • Customer Service Representative

    5 days ago

    Birmingham, United States Patterson Full time

    **Patterson isn't just a place to work, it's a partner that cares about your success.** One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring...

  • Customer Service Representative

    3 days ago

    Birmingham, United States Darrell Walker Workforce Full time

    Job DescriptionJob DescriptionCustomer Service RepresentativeDirect Hire OpportunityPay: $18.00 / hourCommercial Products Customer Service RepresentativeThe CSR position is fast paced and requires the ability to multi-task, email correspondence and processing of customer purchase orders. Order entry management and maintenance of completed sales...

  • Customer Service Representative

    7 days ago

    Birmingham, United States U-Haul Full time

    Location: 3028 Bessemer Rd, Birmingham, Alabama 35208 United States of America START TODAY, GET PAID TODAY! New hires eligible for BONUS! Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Representative, you will work as part of a...

  • Customer Service Representative

    2 weeks ago

    Birmingham, United States Worldwide Executives Full time

    The consumer comes first within the hospitality industry and that is no exception at Worldwide Executives. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating...

  • Customer Service Representative

    2 weeks ago

    Birmingham, United States Alabama Professional Services Full time

    Job DescriptionJob DescriptionSalary: $15-$17Alabama Professional Services is a family-owned home improvement and maintenance company that serves the state of Alabama. We opened our doors in 1977 with the mission to provide safe and precise solutions to the majority of homeowner needs. At APS, our purpose is to provide remarkable experiences for our...

  • Customer Service Representative

    21 hours ago

    Birmingham, United States Patterson Companies Full time

    Patterson isn't just a place to work, it's a partner that cares about your success. One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to...

  • Customer Service Representative

    2 weeks ago

    Birmingham, United States Collabera Full time

    Description Home Search Jobs Job Description Customer Service Representative Contract: Birmingham, Alabama, US Salary: $20.00 Per Hour Job Code: 349226 End Date: 2024-06-08 Days Left: 18 days, 3 hours left Apply PR:$19/hr-$20/hrAbout the Role: The Prior Authorization Representative is responsible for verifying prior authorization requirements and...

  • Customer Service Representative

    2 weeks ago

    Birmingham, United States Collabera Full time

    Description Home Search Jobs Job Description Customer Service Representative Contract: Birmingham, Alabama, US Salary: $20.00 Per Hour Job Code: 349226 End Date: 2024-06-08 Days Left: 21 days, 3 hours left Apply PR:$19/hr-$20/hrAbout the Role: The Prior Authorization Representative is responsible for verifying prior authorization requirements and...

  • Customer Service Representative

    2 weeks ago

    Birmingham, United States Collabera Full time

    Description Home Search Jobs Job Description Customer Service Representative Contract: Birmingham, Alabama, US Salary: $20.00 Per Hour Job Code: 349226 End Date: 2024-06-08 Days Left: 20 days, 3 hours left Apply PR:$19/hr-$20/hrAbout the Role: The Prior Authorization Representative is responsible for verifying prior authorization requirements and...

  • Customer Service Representative

    2 weeks ago

    Birmingham, United States Collabera Full time

    Description Home Search Jobs Job Description Customer Service Representative Contract: Birmingham, Alabama, US Salary: $20.00 Per Hour Job Code: 349226 End Date: 2024-06-08 Days Left: 19 days, 3 hours left Apply PR:$19/hr-$20/hrAbout the Role: The Prior Authorization Representative is responsible for verifying prior authorization requirements and...

  • Customer Service Representative

    1 week ago

    Birmingham, United States Collabera Full time

    Description Home Search Jobs Job Description Customer Service Representative Contract: Birmingham, Alabama, US Salary: $20.00 Per Hour Job Code: 349226 End Date: 2024-06-08 Days Left: 17 days, 3 hours left Apply PR:$19/hr-$20/hrAbout the Role: The Prior Authorization Representative is responsible for verifying prior authorization requirements and...

  • Customer Service Representative

    1 week ago

    Birmingham, United States Collabera Full time

    Description Home Search Jobs Job Description Customer Service Representative Contract: Birmingham, Alabama, US Salary: $20.00 Per Hour Job Code: 349226 End Date: 2024-06-08 Days Left: 16 days, 3 hours left Apply PR:$19/hr-$20/hrAbout the Role: The Prior Authorization Representative is responsible for verifying prior authorization requirements and...

  • Customer Service Representative

    1 week ago

    Birmingham, United States Collabera Full time

    Description Home Search Jobs Job Description Customer Service Representative Contract: Birmingham, Alabama, US Salary: $20.00 Per Hour Job Code: 349226 End Date: 2024-06-08 Days Left: 15 days, 3 hours left Apply PR:$19/hr-$20/hrAbout the Role: The Prior Authorization Representative is responsible for verifying prior authorization requirements and...