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Event Assistant

2 months ago

Harvard, United States The Trustees of Reservations Full time
Job Details

Job Location
Fruitlands Museum - Harvard, MA

Position Type
Seasonal

Description

About The Trustees:
The Trustees places are open to all, and we thrive by involving as many people as possible in what we do. Founded in 1891 by a group of visionary volunteers, we preserve, for public use and enjoyment, properties of exceptional scenic, historic, and ecological value in Massachusetts. We aim to protect special places for future generations to enjoy in perpetuity. We have helped protect more than 50,000 acres, including 27,000+ acres on more than 120 reservations that are open to the public. We are a non-profit conservation organization funded and supported entirely by our visitors, supporters, volunteers, and our 100,000 Member households

Our seasonal and part time staff plays an integral role in ensuring that our visitors enjoy our extraordinary places. Every season brings an influx of visitors of all ages and backgrounds who want to explore and be inspired by our properties. Sandy beaches, wooded trails, cultural gardens, historic homes, community supported agriculture-there are many ways for visitors to discover and explore The Trustees, and just as many opportunities for seasonal employees to make each visitor's experience special.

The Trustees offers competitive compensation, as well as the opportunity to be part of a dedicated team across the Commonwealth who love the outdoors and the distinctive charms of New England, and who believe in celebrating and protecting our special places, for everyone, forever.

The Trustees is a proud equal opportunity employer and does not discriminate against any protected status including, but not limited to, age, race, sex, gender, sexual orientation, nation of origin, religion, or disability status and strongly encourages applications from people of color, persons with disabilities, women, and LGBTQ applicants. We aspire to reflect and effectively serve the residents and communities of Massachusetts, who are at the core of our mission.

Our commitment to advancing the organization's vision for this work may be found here: Diversity, Belonging, Inclusion and Equity

The Role: The Event Assistant is responsible for assisting with on-site execution of public programs and private eventsboth indoors and outdoors - at Fruitlands Museum in Harvard, MA. The customer-facing role engages and excites visitors, public program participants and private lessees, and promotes membership in the Trustees. The position is part time, year-round, often on weekends, evenings and holidays. Tasks may range from event set up (moving tables and chairs) and breakdown, greeting/checking-in participants upon arrival, selling memberships and providing membership information to attendees, assisting with program activities and more. At all events and programs, the Event Assistant will work to provide an exceptional visitor experience as well as educate and encourage visitors to support the Trustees through a variety of outlets.

Pay Rate: $16.50/hour - $18.00/hour

Essential Functions:
  • Assist Engagement Manager with event set up such as moving tables & chairs, decorating, providing Trustees marketing and educational material.
  • Assist with private events and liaise with private lessees on site.
  • Educate visitors about The Trustees mission and value of membership; sell memberships on site.
  • Greet and/or check-in visitors upon arrival and orient them to the property; provide exceptional customer service by answering questions, problem solving and directing visitors, as needed.
  • Social media posts before, during and after events.
  • Be familiar with and enforce property rules and regulations.
  • Keep event areas organized, clean, and orderly to deliver a positive visitor experience.
  • Perform opening and closing procedures during each shift and perform cash or credit sales transactions. Use basic computer skills and have the ability to learn new systems, including processing credit card transactions.
  • Communicate regularly with staff to report safety concerns, incidents, maintenance needs and program assessment.
Qualifications

Qualifications:
  • Outgoing, friendly, enthusiastic; enjoys working with the public including children and families.
  • Excellent customer service skills.
  • Responsible, committed with exceptional attention to detail and safety.
  • Available to work weekends, holidays and occasional evenings.
  • Articulate, confident and calm when confronted by uncooperative visitors and when handling emergencies.
  • Ability to work independently.
  • CPR & First Aid certification, highly desirable.
  • Committed to the mission of The Trustees.
  • Committed to a great visitor experience and sharing the excitement of Fruitlands Museum.
Other
  • Background check required
  • Flexibility to work nights and weekends is required.
Working Conditions:
  • Variable outdoor weather conditions.
  • Ability to lift 40 pounds required.

Benefits and Salary:
This is a Part-time, non-exempt, hourly paid position and is based at Fruitlands Museum in Harvard, MA.

The Trustees offers competitive compensation and the opportunity to be part of a dedicated team across the Commonwealth who love the outdoors, who love the distinctive charms of New England, and who believe in celebrating and protecting our special places, for everyone, forever.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.