Phone Triage Specialist

2 months ago

St Peters, United States Forefront Dermatology Full time

Overview:

Come join our team We have an immediate need for a Phone Triage Specialist in our St. Peters, MO clinic If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you

Full Time:

  • Mon 7:30am-4:30pm
  • Tues 8am-4:30pm
  • Wed 7:30am-4:30pm
  • Thurs 8am-4:30pm
  • Fri 7:30am-4:30pm

Summary:

The clinic triage specialist is the point of contact for patients and supporting medical professionals to address and coordinate ongoing medical care for patients. Experience handling incoming/outgoing calls, prior authorizations, appeals, denials; some derm experience preferred

Here are just a few things we offer:

Access to health, dental, and vision insurance

Health Savings Account $500 matching contribution

Eligible for PTO and Holiday pay

Company paid life insurance and long term disability (full-time only)

Access to voluntary short term disability insurance (full-time only)

Access to additional life insurance

Eligible for Accident and Critical Illness Insurance, Hospital Indemnity and Cancer Guardian

401K with employer contribution

Profit sharing

Employee discounts

And much more

Responsibilities:
  1. Triage and document all incoming clinical phone calls including patient calls for emergencies or questions involving their care and pharmacy calls, medication clarifications, drug interactions to support quality patient care

  2. Experience handling incoming/outgoing calls, prior authorizations, appeals, denials

  3. Communicate information on behalf of physicians, physician assistants and nurse practitioners to patients as directed.
  4. Document messages in patient chart as needed
  5. Manage new, renewal, and/or refill prescriptions for patients via EMR system and checking all prior disbursement to patient
  6. Adherence to compliance and completion of compliance training.
  7. Performs other related duties as assigned.


Qualifications:

Education

1. Must have high school diploma or general education degree (GED)

2. 3 years related clinical or complex scheduling experience preferably in Dermatology or a similar specialty.

3. Certified MA preferred but not required

Knowledge, Skills and Abilities

1. Must be detail oriented.

2. Must have excellent communication skills and the ability to communicate effectively orally and in writing.

3. Demonstrated leadership experience. Must be able to demonstrate leadership by serving as an example to others with regard to professional behavior, handling multiple tasks, maintaining a positive attitude, and in response to organizational change.

4. Must possess excellent leadership, organizational, and computer skills.

5. Ability to work effectively and cooperatively with staff, board, clients, and the public.

6. Ability to multi-task, prioritize appropriately, and work well both individually and as part of a team.

7. Ability to use time productively and contribute to high levels of company operational efficiency and effectiveness.

8. Ability to maintain confidentiality of information.

Physical Demands

1. Ability to communicate in an active multi-office environment.

2. Ability to efficiently operate all job related office equipment (telephone, computer, calculator, fax, copier).

3. Ability to communicate via telephone.

4. Ability to sit for large portions of a workday.

#INDLOR

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