Customer Service Specialist I

4 weeks ago

Princeton, New Jersey, United States Ace Hardware Full time
Compensation Details:

$18.00- $20.80

Why should you join our team?

We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don't often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, to Ace retailers and to the Ace brand.

In addition to providing our employees a great culture, Ace also offers competitive benefits* that address life's necessities and perks, many of which expand and improve year after year, including:
  • Weekly Pay
  • Paid Time Off Programs (incl. vacation, paid sick time, holiday pay). Newly hired full-time employees will receive a one-time pro-rated allocation of up to 24 hours of vacation in their first calendar year depending on the month of hire. Paid sick time in accordance with applicable state law. You will receive up to 9 holidays per year, depending on the month of hire.
  • Comprehensive health coverage (medical, dental, vision and disability – up to 26 weeks short-term disability and long-term disability) & life insurance benefits for you and your dependents.
  • Generous 401(k) retirement savings plan with a fully vested matching contribution the first year in addition to quarterly contributions and annual discretionary contribution (once eligibility requirements have been met). Over the past 5 years, company contributions (matching, quarterly & discretionary) for fully eligible employees have averaged 9.6% of total eligible compensation
  • Dock to Driver Program: Ace will pay for your CDL License and Training to provide a career path transition to a Driver position
  • Long-term Career Opportunities: Many of our leaders started with Ace looking for a job, just like you, but found long-term career opportunities at our 15 Distribution Centers across the country and our Corporate Headquarters. Our company is growing, and we would love to have you grow with us
  • Tuition Reimbursement Program
  • Employee Recognition Program
  • Merchandise Discounts on Top Brands like Weber, Traeger, Yeti, Craftsman, DeWalt and thousands more
  • Employee Assistance Program (EAP) – access to free visits to therapists and lawyers, guidance on financial matters, elder and childcare, and assistance with tickets to entertainment events.
  • Adoption cost reimbursement
  • Identity theft protection
* Benefits are provided in compliance with applicable policies.

Job Description:

Customer Service Specialist I (OS&D Coordinator)

Monday- Friday

8:00am- 4:30pm

Duties to include, but not limited to:
  • Processing and filing vendor and carrier claims for received goods.
  • Working directly with vendors and carriers for return of goods.
  • Processing account receivables
  • Processing orders and claims associated with Emery Jensen.
  • Answer retailer phone calls and online inquiries in a professional manner.
  • Research retailer claims.
  • Process credits through the SAP system, ensuring accuracy of store details as well as specific adjustment information.
  • Request cycles counts and product verification for overage/shortage claims.
  • Maintain appropriate retailer claims records.
  • Process stock checks and will calls. Verify information in system and assist in order processing.
  • Work closely with Inventory and Traffic departments regarding all retailer orders, claims, adjustments, etc.
  • Work closely with the Ace Care Center regarding follow up to any retailer concerns.
  • Other administrative duties as assigned.
Job requirements include:
  • Exceptional computer skills including Microsoft Excel, Word, Outlook, and SAP.
  • Excellent verbal and written communication skills.
  • Minimum 1-2 years previous customer service experience.
  • Strong organizational skills and ability to perform in a fast-paced work environment.
Submission of a resume/work history along with application for the position is required. Viable, fully qualified candidates will be interviewed to determine the candidate best suited for the position.

We want to hear from you
When most people think of career opportunities with Ace Hardware, they often think of the helpful cashiers and sales associates at their local store. However, have you also considered the people behind the scenes who select, promote, ship and process the invoices for more than 75,000 products? Maybe you haven't, but we'd like you to. Because together we help our customers take care of their homes. Come find out why a career with the Ace Hardware Corporation is one of America's best kept secrets.

Equal Opportunity Employer
Ace Hardware Corporation and its subsidiaries are committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.

Disclaimer

The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual's education, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.

Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview.

This written "Position Description" is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Corporation reserves the right to change job duties, including essential job functions, according to business necessity.

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