Customer Support Representative Customer Experience Austin, TX

2 weeks ago

Austin, United States Miro Enterprise Full time

****About the team****

We act as the bridge between our product and our users. By helping them every day, we gain valuable insights and push new ideas to shape Miro's ever-changing product roadmap.

Our mission is to provide the highest quality of customer service with a sense of empathy and passion. We strive to exceed our customer's expectations by always thinking one step ahead when providing solutions. We guide and educate our users to grasp the value of the product and drive word of mouth.

We dream big, work hard, and play as a team to win the world. As a rapidly growing company, there are opportunities for internal growth and career development. If you're passionate, ambitious, and have a collaborative mindset, come join our Miro Support team

Each role at Miro is based at one of our physical hubs, and we look for talent that wants to be part of these local, collaborative communities. Mironeers work in a hybrid model, with 3 days a week in office culture as our baseline.

****What youll do****

* Critically analyze and respond to queries from existing and new customers/users relating to billing, pricing, licenses, product and user management

* Proactively ensure the stability of Miros major functions and systems in seamless collaboration with developers and function leads

* Be a power user of Miro and acquire a detailed understanding of our product and internal systems

* Collaborate within and outside of your team to support broader business objectives

* Lead or participate in projects to improve our internal team or external company processes

* Perform translation activities linked to localization needs (website, product, knowledge base)

****What you'll need****

* 1-3 years of experience in a customer-facing role. SaaS experience is a huge plus

* An effective collaborator; supportive of other team members in their success

* Ability to troubleshoot problems, find answers to customer issues, and articulate complex solutions in written communication

* Ability to work in a fast-paced environment, learn quickly and adapt to a changing product

* Ability to monitor the progress of your projects and anticipate roadblocks

****Whats in it for you****

* Excellent Medical, Dental + Vision health benefits

* Competitive salaries + Flexible time off

* 401k matching + Stock options

* Free lunches + Office snacks

* Be a part of a culture of learning that will take your professional growth to another level with collaborative + thoughtful team members

* Distributed team across offices globally

#LI-MS4

****About Miro****

Miro is an online collaborative whiteboard platform that enables distributed teams to work effectively together, from running brainstorming sessions and workshops to planning projects, from designing new products and services to facilitating agile ceremonies. Miro is trusted by Dell, Cisco, Deloitte, Okta, Datadog, Shopify, and many more global companies of all sizes.

We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you

At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miros mission *Empower teams to create the next big thing* is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. *Diversity* invites all talent with different demography, identities and styles *to step in* , and *inclusion* invites them to step *closer together.* Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.

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