Assistant Member Services Manager

1 month ago

McCall, United States Shore Lodge Whitetail LLC Full time
ASSISTANT MEMBER SERVICES MANAGER

The role of the Assistant Member Services Manager is to support the Member Services activities at Whitetail Club, Marina operations, and our Camp Sharlie Kid's Day Camp, supporting the operational, customer service, and financial success in this department.

ABOUT YOU:
  • You have a keen eye for detail, continually looking to improve operations in all areas
  • You are motivated by providing exceptional service and creating lifetime experiences for your members and guests
  • You are an excellent communicator and thrive on developing your teammates and they enjoy you as a mentor
  • You lead by example, work well with others and have the ability to successfully multi-task
  • You take the initiative to communicate issues and concerns upon inception
WHAT YOU GET TO DO:
  • Support the Marina, Member Services and Camp Sharlie departments on a daily basis
  • Manage the scheduling, supervision and mentoring of departmental staff
  • Maintain a strong relationship with all of the departments within Whitetail Club and Shore Lodge
  • Submit purchase orders of supplies for Marina and Member services needs
  • Monitor dock structures and the company's boats and equipment for damage and potential upgrades
  • Manage the daily duties of member services including the pool, hot tub, outdoor furniture, trash/recycle receptacles, walkways, beaches, game room, mountain bike equipment, Nordic equipment, Ice Skates, tubing, fishing ponds, parks and other facilities
  • Become well versed in all Club and Hotel operations to be able to assist at all times
  • Understand and comfortably navigate the hotel's property management system to be able to accommodate all guest requests
  • Maintain cleanliness of swimming pools and hot tubs
  • Communicate and escalate issues, challenges or concerns to the Member Services Manager
  • Occasionally provide support for banquet/catering events and other Food & Beverage outlet operations
  • Oversee any other projects assigned
Requirements

WHAT YOU NEED TO BE SUCCESSFUL:
  • Minimum 3 years' experience in Country Club, Recreation/Activities, and/or Marina industries
  • Minimum 1 year experience in a people management and/or a supervisory role
  • Bachelor's degree preferred in recreation or a combination of relevant work experiences
  • Experience managing and operating recreational activities for high end clientele including skiing (alpine, Nordic, and water), biking, fishing, hiking, boating, camping, etc.
  • Proven excellence in luxury customer service and strong attention to detail
  • Experience in planning and managing projects while communicating clear and concise written and verbal details

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