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San Diego, California, United States VCA Animal Hospitals Full time{"title": "Client Service Representative", "subtitle": "Deliver Exceptional Client Experience", "content": "VCA Animal Specialty Group is seeking a highly skilled Client Service Representative to join our team at our 24-hour specialty and emergency hospital.We take our mission statement - your pet's health is our top priority and excellent service is our...
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Customer Service Representative-Emergency
3 months ago
VCA Animal Specialty Group located at 5610 Kearny Mesa Road is seeking an experienced Client Service Representative to join our amazing team. VCA Animal Specialty Group is a recently remodeled 24-hour specialty and emergency hospital. Here at VCA ASG, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets. The ideal candidate will have 5+ years of experience in client service and 2+ years in the veterinary field. Why We Need You As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for: Customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. Scheduling and confirming appointments. Placing outbound calls for follow-ups and reaching out to prospective clients. Presenting and explaining fees, including processing payments. Recommending, selecting, and obtaining products and services, including prescriptions. Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care. Managing medical records, charts, reports, and correspondence. Hospital maintenance (including removal of animal waste) and ensuring that the facility is neat and clean at all times—both inside and outside. Salary: $18.50 - $23.50 Shift: Day shift - weekends required Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com. #J-18808-Ljbffr
