Customer Service Representative
4 weeks ago
Job Description Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post. DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network. Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and GenMobile. Department Summary As a part of Customer Experience Operations (CXO), the Field Operations team is the voice of the company to our customers with a focus on resolving customer issues, preventing future problems, and promoting our services, while listening, connecting and caring for the customer through voice and chat interactions. This role is a part of an on-site team that is based out of our cutting edge Bluefield facility. Job Duties And Responsibilities As a Customer Experience Representative, you will serve as an information resource for billing, programming, and technical troubleshooting questions – including promoting products and services to our new and existing customers so they get the most value and enjoyment from their DISH experience. You will be providing solutions to customers, from simple concerns to escalated and complex situations. If you like to solve problems and interact with people, this is the spot for you In This Role, You Will Always have at least 2 days off in a row. Support customers between the hours of 6 AM to 10 PM MT. Two shift structures: 8 hour shifts 5 days a week, or 10 hour shifts 4 days a week. Have open availability including weekends and holidays, that allows for potential schedule change every 12-15 weeks based on business needs. Take back-to-back tech support or customer service phone calls with customers throughout the entirety of your shift. Engage with a diverse consumer base to provide solutions for customer needs and technical issues. What’s in it for you? Starting pay at $15.50/hr. Plus a pay differential of $2/hr when working weekends and evenings. 10% increase to your starting rate upon completing apprenticeship. Performance incentive plan above and beyond regular pay. Company-provided equipment. Extensive Benefits Package. Medical, Dental, Vision Insurance. PTO and Paid Sick Time. 401(k) Investments with Company-matched funds. Tuition reimbursement. Discounted DISH, Sling & Boost services. 330 free channels including premiums. $5 monthly Sling Blue and Orange service. $10 credit per line (up to 5) for Boost Infinite wireless. Opportunity is our greatest benefit. Our representatives are built to work hard and rise. We offer defined career ladders and extensive opportunity for upward mobility. Minimum Education Required High School/GED Additional Qualifications/Responsibilities Ideal Representatives Have High School diploma, GED, or equivalent experience. Six months of related customer service and troubleshooting experience and/or training. An openness to being coachable and a desire to learn new techniques. All Representatives Must Have Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions. Superb attendance. Open availability to work between the hours of 6 AM to 10 PM MT as well as weekends and holidays. Flexibility with schedule changes every 12-15 weeks. Position is on-site and employee must reside within drivable distance. Post-training production schedule may include a rotation of at-home and onsite work based on performance and business needs. Tech savviness with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best In Class Customer Experience speaking to customers over the phone. Intermediate level of proficiency in Microsoft Office and/or G-suite applications. Must be flexible to accommodate changing business requirements. Salary Ranges Compensation : $15.50/Hour Benefits We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan. City Bluefield State West Virginia Job Code Operations Specialist Affiliate Sponsor DISH #J-18808-Ljbffr
-
Customer Service Representative
3 months ago
Bluefield, United States DISH Network L.L.C Full timeDISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and pro Customer Service Representative, Customer Service, Customer Experience, Representative, Operations,...
-
Customer Service Representative
4 days ago
Bluefield, Virginia, United States First Community Bancshares Full timeAbout First Community BancsharesWe are a community-focused bank dedicated to making a positive impact in the communities we serve. Our employees are the backbone of our organization, and we strive to create a work environment that is supportive, inclusive, and rewarding.Job SummaryWe are seeking a highly skilled and customer-focused Customer Service...
-
Customer Service Representative
1 month ago
Bluefield, United States DISH Full timeCompany Summary: EchoStar has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans, and products, and now we are building Americas First Smart Network. Today, our brands include EchoStar, Hughes, DISH...
-
Wireless Customer Service Representative
2 months ago
Bluefield, United States DISH Network L.L.C Full timeDISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and pro Customer Service, Customer Service Representative, Representative, Customer Experience, Technical Support,...
-
Customer Service Representative
1 day ago
Bluefield, West Virginia, United States DISH Full timeAbout DISHDISH is a leading provider of innovative solutions for satellite television service, live-streaming, on-demand programming, smart home installation services, mobile plans and products, and more. Our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech, and GenMobile.Job SummaryAs a Customer...
-
Wireless Customer Service Representative
6 hours ago
Bluefield, West Virginia, United States West Virginia Employer Full timeCustomer Experience RepresentativeWe are seeking a highly motivated and customer-focused individual to join our Customer Experience Team as a Customer Experience Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our wireless customers.Key Responsibilities:Provide quality customer...
-
Wireless Customer Service Representative
4 weeks ago
Bluefield, United States DISH Full timeCompany Summary EchoStar has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans, and products, and now we are building America's First Smart Network . Today, our brands include EchoStar, Hughes,...
-
Wireless Customer Service Representative
1 month ago
Bluefield, United States DISH Full timeCompany Summary: EchoStar has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans, and products, and now we are building Americas First Smart Network. Today, our brands include EchoStar, Hughes, DISH...
-
Customer Service Representative
4 weeks ago
Bluefield, United States DISH Network L.L.C Full timeCompany Summary DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network. Today, our brands include...
-
Wireless Customer Service Representative
17 hours ago
Bluefield, United States DISH Full timeCompany Summary DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network™. Today, our brands include...
-
Customer Service Representative
4 months ago
Bluefield, United States DISH Full timeCompany Summary DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network.Today, our brands include...
-
Wireless Customer Service Representative
4 weeks ago
Bluefield, United States DISH Network L.L.C Full timeEchoStar has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans, and products, and now we Customer Service, Customer Service Representative, Training, Representative, Customer Experience, Technical...
-
Customer Service Representative
4 weeks ago
Bluefield, United States DISH Full timeCompany Summary: EchoStar has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans, and products, and now we are building Americas First Smart Network. Today, our brands include EchoStar, Hughes, DISH...
-
Wireless Customer Service Representative
4 weeks ago
Bluefield, United States DISH Network L.L.C Full timeCompany Summary EchoStar has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans, and products, and now we are building America’s First Smart Network. Today, our brands include EchoStar, Hughes,...
-
Customer Service Representative
1 month ago
Bluefield, United States National Guard Employment Network Full timeJob DescriptionUnless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post. DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans...
-
Customer Service Representative
4 weeks ago
Bluefield, United States DISH Full timeCompany SummaryDISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.Today, our brands include...
-
Wireless Customer Service Representative
2 days ago
Bluefield, United States DISH Full timeCompany Summary: DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building Americas First Smart Network. Today, our brands include...
-
Customer Service Representative
6 days ago
Bluefield, Virginia, United States First Community Bank Full timeJob OverviewAt First Community Bank, we are committed to making our community a better place each day. With a true focus on community banking, employees find that they can make an impact through company-sponsored programs such as paid volunteer time, matching gifts for charitable contributions, and team participation in charitable events.Key...
-
Customer Service Ambassador
1 day ago
Bluefield, West Virginia, United States DISH Network L.L.C Full timeAbout DISH Network L.L.CDISH Network L.L.C, a leading provider of innovative connectivity solutions, has been revolutionizing the future of communication for over 40 years. Our business encompasses a range of services, including satellite television, live-streaming, on-demand programming, smart home installation services, and mobile plans.Our TeamWe are a...
-
Wireless Customer Service Representative
2 hours ago
Bluefield, West Virginia, United States DISH Full timeAbout DISHDISH is a leading provider of wireless services, offering a range of innovative solutions to customers across the country. With a commitment to excellence and customer satisfaction, we're dedicated to delivering the best possible experience for our customers.Job SummaryWe're seeking a highly motivated and customer-focused Wireless Customer Service...
