Night Auditor | Pittsburgh Comfort Inn

1 week ago


Pittsburgh, United States Shaner Hotel Group Full time
Job Description

  • Be available to work a flexible schedule, including weekends, holidays, and overnight hours.
  • Handle guest complaints ensuring guest satisfaction.
  • Process all check-ins and check-outs according to established hotel requirements.
  • Adhere to payment, cash handling and credit policies/procedures.
  • Generate, print, and distribute daily reports to designated departments/personnel.
  • Other duties as assigned.
Responsibilities
The Night Auditor is responsible for attending to the needs of guests, balancing the revenue and expense transactions that occurred during the day, and performing all the functions of the front desk staff during the audit shift. The Night Auditor will possess good communications and guest service skills and have the ability to take appropriate action to meet and exceed guest expectations.

Qualifications
  • High school graduate or equivalent.
  • Minimum one year customer service experience; previous hotel experience preferred.
  • Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
  • Computer experience preferred.
  • Bilingual English/Spanish a plus.
  • Knowledge of local activities and attractions appropriate for clientele.


About Us

Shaner Hotel Group

Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com

About the Team

Less than a mile away from some of the top destinations in Downtown Pittsburgh, this Comfort Inn & Suites located on the North Shore is the place to stay and work If you are in town cheering on the Pirates or visiting the Andy Warhol Museum, you will find yourself amongst a friendly staff, spacious suites and incredible amenities that you will be coming back again and again. We offer fresh and hearty signature breakfast, heated indoor pool, and an amazing deck to view the Pittsburgh skyline.

From Choice Hotels site:

We're located in Deutschtown Historic District by Veterans Bridge just across the Allegheny River from downtown Pittsburgh. Our central location allows you to be close to local businesses, dining and entertainment like the David L. Lawrence Convention Center, Heinz Field and Andy Warhol Museum. At Comfort Inn & Suites Pittsburgh-Northshore, we know you're traveling for a reason, so we'll always do what we can to help make your trip a success.
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