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Customer Service Associate

2 months ago

Waco, United States Heart of Texas Goodwill Industries, Inc. Full time
Job Details

Job Location
1 - (1700 S. New Rd.) - Waco, TX

Position Type
Full Time

Salary Range
$11.00 - $11.00 Hourly

Description

SUMMARY: Assists with store operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Include the following, other duties may be assigned:

  • Greets customers upon encounter
  • Assists customers as needed in finding items and/or answering questions
  • Removes out of date items from display area to include pulling wares and clothing.
  • Maintains display areas including special displays, racks, shelves, bins, and other areas displaying items for sale
  • Monitors and opens dressing rooms and restrooms, as needed
  • Watches for theft
  • Accepts donations and/or directs donors to donation area; prepares receipts as necessary
  • Hang clothing in production, when needed
  • Cleans areas of the store, including restrooms
  • Puts merchandise, including wares and clothing, out on the floor
LEADERSHIP COMPETENCIES:

Leadership Competency

Hourly / Non-Supervisory Leader

OUR TEAM

Emotional Maturity and Respect

Thinks how their actions make other people feel and acts appropriately. Tempers personal emotions and escalates sensitive issues to the appropriate level of management.

Integrity

Can be counted on and trusted; models professional ethics by acting honestly.

Capacity for Change and Innovation

Open to new ideas and ways of doing things; gives ideas collaboratively to improve processes or programs.

Interpersonal Skills

Builds relationships and works well with others; listens to understand and answers appropriately.

Commitment to Development and Empowerment of Self and Others

Completes required training and looks to grow on the job through continuous learning; becomes self-sufficient.

OUR COMMUNITY

Commitment to Goodwill's Mission, Vision, and Values

Actions are in line with Goodwill's Mission, Vision, and Values.

Commitment to Diversity, Equity, and Inclusion

Works well with people that look and think differently.

Community and Service

Wants to help others and make a difference in the community.

OUR GROWTH

Commitment to Excellence and Customer Service

Meets goals and gives outstanding customer service to customers, donors, and participants.

Business Acumen

Makes good choices. Effectively transfers learning from one situation to another.

Stewardship and Accountability

Takes care of company property. Takes responsibility and ownership of personal actions and outcomes.

Qualifications

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All individuals must pass a drug screen. A criminal background check is required.

EDUCATION:

All educational backgrounds are accepted; or up to one month related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS:

Ability to read the English language preferred.

MATHEMATICAL SKILLS

Ability to add and subtract two digit numbers preferred.

REASONING ABILITY

Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.

CERTIFICATES, LICENSES, REGISTRATIONS

In order to operate a forklift, certification must be obtained through a company-specific training program.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee
  • Must be able to stand up to eight hours a day.
  • Must be able to walk up to eight hours per day.
  • Must be able use hands to handle or feel, and reach with hands and arms.
  • Must have sufficient eyesight and manual dexterity to discriminate between and classify items.
  • Must be able to bend and twist frequently.
  • Must be able to regularly lift and carry 25 pounds and occasionally lift and carry up to 100 pounds.
  • The employee is frequently required to talk or hear.
  • Must be able to follow instructions.
  • Specific vision abilities required by this job include close vision (clear vision at 20 inches and less) and color vision (ability to identify and distinguish colors).


WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to outdoor weather conditions. The employee is frequently exposed to fumes, airborne particles (lint and dust), and animal hair. The employee is occasionally exposed to moving parts; high, precarious places; and vibration.

The noise level in the work environment varies from quiet to loud.