Customer Service Rep

2 months ago


Waco, United States Sedona Staffing TX Full time
Job DescriptionJob DescriptionSedona Staffing Services is immediately hiring for a Customer Service Representative (Contact Center) to work in Waco, TX Work Hours: Monday-Friday, 8:15 AM to 4:30 PM (36.25 hours)
Pay: $18.00/hr to start
Major Responsibilities:
  • Accept phone calls in the call center environment from existing and prospective clients and provide professional, courteous service
  • Process a variety of requests and profiles changes within the administration system.
  • Compose and produce correspondence for existing clients, including responses by email.
  • Develop knowledge of company products and policy administration procedures.
  • Participate in change management by performing user testing in the policy administration system when needed.
Qualifications:
  • Prefer one or more years of work experience in customer service in a related industry, or Associate’s degree.
  • Candidates must be able to work at a computer for long periods of time and handle a large volume of telephone calls.
  • Effective written and verbal communications using different channels (phone, email, etc.)
  • Basic mathematical ability.
  • Ability to maintain good working relationships with customers, home office staff, and agents in a diverse business environment.
  • Must be detail oriented and able to meet deadlines.
  • Ability to make sound decisions.
  • Ability to maintain confidentiality of files.
  • Ability to use computer system and other office equipment, including word processing and spreadsheet applications provided by the Company.
PLEASE APPLY AT WWW.SEDONASTAFFINGTX.COM
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