Guest Service Agent
2 weeks ago
Global Parking Systems are experts in the management of parking lots, valet services, parking management and shuttle operations at airports across the country. Global Parking Systems also partner with SP Plus Parking Corporation, a leader in the parking management space. Together, we are committed to making the parking experience a first-class enjoyable one for parking consumers. Built on the foundation of excellence and integrity, we are dedicated to providing the highest level of service at all of our parking facilities.
Starting Pay: $17/hr
MAIN RESPONSIBILITIES
Basic Function: Ensures highest quality customer service and assists the maintenance.
team with keeping all common areas by the entrances and exits clean.
•Assists customers in making payment to fully automated revenue control equipment
•Helps customers with parking services and facilitates the expedient flow of traffic
through the facility
•Leads programs to improve client and customer satisfaction
•Assists in the management of the day-to-day activities of the assigned location.
•Monitors parkers in pay-in lanes
•Interacts with customers in a friendly and professional manner
•Provides assistance to customers that have forgotten where they parked their vehicle.
•Performs other necessary functions as assigned.
•Conducts garage and facility audits as required by management.
•Counts "bank" of revenue (if required) at beginning of shift to ensure starting total is correct.
•Makes change (if required) for customers before transactions.
•Quotes rates for parking services.
•Gives directions to customers to various locations in the city.
•Resolves customer complaints independently or with the aid of a supervisor.
•Answers telephone in a prompt and courteous manner (if required).
•Maintains cleanliness of facility and picks up trash in the surrounding area.
•Presents themselves professionally (neat appearance and in uniform) at all times while at work.
•Arrives to work on time for scheduled shifts.
•Completes any other duties that may be assigned by the supervisor.
MINIMUM QUALIFICATIONS
Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education Required: High School Diploma or an equivalent combination of experience and education
Experience Required: Experience with automated parking access control hardware and software or a high aptitude for technology.
Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.
License Requirement : The employee will be required to have and maintain a valid state-issued driver's license with a current address and acceptable driving record.
Mathematical Skills : ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to make change.
Language Skills : Ability to read, write and interpret the English language. Ability to effectively present information in one-on-one and small group situations to customers, clients, supervisors and other employees of the organization.
Reasoning Ability : Ability to apply common sense understanding to carry out detailed but standard written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Adaptability : Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.
Judgment: Exhibits sound and accurate judgment.
Other Skills and Abilities: Ability to use clock (standard/military time), calculator (optional) or credit card machine to handle transactions. Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public. Ability to effectively respond to customer problems or complaints. Must be proactive with strong personal drive and proven customer service skills and must be willing to lead by example. Must be willing to work a flexible schedule.
Work Environment : The work environment characteristics described here are
representative of those an employee encounters while performing the essential functions
of this job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
•The noise level in the work environment is usually moderate to loud.
•The exposure level in the work environment to vehicle emissions is moderate to high
•The exposure level in the work environment to extreme hot/cold temperatures is
moderate to high.
•The work environment is subject to all weather conditions including, but not limited
to, precipitation and wind.
•The exposure level in the work environment to bright sunlight and nighttime working
conditions is high.
Physical Demands: The physical demands described here are representative of those
that must be met by an employee to successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions. While performing the duties of this job, the employee is
frequently required to stand, walk, use hands to finger, handle, or feel objects, tools, or
controls and reach with hands and arms. Specific vision abilities required by this job
include close vision.
Global Parking Systems is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regard to race, religion, color, national origin, gender identity, sexual orientation, age, marital status, protected veteran status, or disability status.
-
West Valley City, United States Hilton Hotels Corporation Full timeHilton Hotels - JobID: HOT0ALZY [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...
-
Guest Services Agent
1 month ago
West Harrison, United States Hotel Resource Full time**Hospitality - Hotel** **Guest Services Agent** Guest Services Agent Go Rentals White Plains NY **Guest Services Agent** **Company:** Go Rentals **Location:** US **Category:** Hospitality - Hotel **Degrees Required:** High School **Employment Type:** Full-Time **Manages Others:** No **Requirements:** Requirements: Exceptional Sales Experience...
-
Guest Services Agent
1 month ago
Kansas City, United States Hyatt Regency London Full time**Guest Services Agent** Hyatt House Atlanta Perimeter Center 5875 Peachtree Dunwoody Rd.undefined Sandy Springs GA 30342 Posted: May 7, 2021 Share Guest Services Agent via Email **Summary** Guest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guests account upon...
-
Guest Services Agent
6 days ago
West Columbia, United States Naman Hotels Full timeEOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Description We are currently searching for the best and brightest in the...
-
Guest Service Agent
7 days ago
West Des Moines, United States Drury Hotels Full timeGuest Service Agent page is loaded **Guest Service Agent** **Guest Service Agent** locationsWest Des Moines, IA time typeFull time posted onPosted Today job requisition idR11938 Job Pays $14.00 Per Hour Plus Quarterly Bonus Potential! Property Location: 5505 Mills Civic Parkway - West Des Moines, Iowa 50266Property Location: 5505 Mills Civic Parkway - West...
-
Guest Service Agent
3 days ago
Paradise Valley, United States The Scottsdale Plaza Resort Full timeOverview The Scottsdale Plaza Resort is looking for a Guest Service Agent who is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. **Responsibilities**: - Greet and welcome all guests approaching the Front Desk in...
-
Guest Service Agent
6 days ago
Key West, United States Hersha Hospitality Management, LP Full timeOverview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager Your Focus * Immediately greet guests and offer to assist with their needs. * Register...
-
Guest Services Agent
6 days ago
Kansas City, Missouri, United States Hilton Kansas City Country Club Plaza Full timeThe Hilton Kansas City Country Club Plaza is seeking positive and professional Guest Services Agents to join our TEAM. If you have a passion for hospitality and enjoy connecting with guests consider this opportunity T.E.A.M Together Everyone Achieves MoreAs Guest Services Agent, you will be a member of our dynamic TEAM providing outstanding customer service,...
-
Guest Service Agent
6 days ago
Culver City, United States Hersha Hospitality Management, LP Full timeOverview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager Your Focus * Immediately greet guests and offer to assist with their needs. * Register...
-
Guest Services Agent
7 days ago
Garden City, United States Wyndham Hotels & Resorts Full time** Guest Services Agent** Location: Garden City, NY, US, 11530 Property Name: La Quinta by Wyndham Garden City Req Id: 16165 La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham Garden City location in Garden City , New York . **Job Summary** The Guest Service Agent is responsible for providing attentive,...
-
Guest Service Agent
7 days ago
Key West, United States HHM Hotels Full timeOverview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their...
-
Front Desk Agent/Guest Services
5 days ago
Happy Valley, United States Monarch Hotel and Conference Center A1 Hospitality Full timeWe are seeking hardworking and dedicated individuals to join our team as full time or part time Agents. As the first point of contact for our guests, you play a crucial role in providing exceptional customer service and ensuring a welcoming environment. Front Desk Responsibilities: Greet and Welcome guests upon arrival, Handle Check-ins and check-outs...
-
Front Desk Agent/Guest Services
1 week ago
Happy Valley, Oregon, United States Monarch Hotel and Conference Center A1 Hospitality Full timeWe are seeking hardworking and dedicated individuals to join our team as full time or part time Agents. As the first point of contact for our guests, you play a crucial role in providing exceptional customer service and ensuring a welcoming environmentFront Desk Responsibilities: Greet and Welcome guests upon arrival, Handle Check-ins and check-outs...
-
Guest Service Agent
7 days ago
West Harrison, United States Sonesta International Hotels Full timeJob Description Summary The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems...
-
Front Desk Agent
2 days ago
Boulder City, United States Guest Services Full timeGREAT PEOPLE | GREAT BENEFITS | JOIN OUR ALL-STAR TEAM! Front Desk Agent - $14.00/hour Guest Services, Inc. is now hiring a Front Desk Agent to assist our Lake Mead division at various locations in the Lake Mead National Recreation Area. You will be assisting the Retail Sales Associate, who is responsible for assisting customers in making purchases. The...
-
Guest Services Agent
6 days ago
Key West, United States Highgate Hotels Full timeCompensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...
-
Guest Services Agent
6 days ago
Key West, United States Highgate Hotels Full timeHourlyHighgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of...
-
Guest Service Agent
6 days ago
New York City, United States Hyatt Hotels Corp. Full timeOverview The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities * Greet and welcome all guests approaching the Front Desk in accordance with Dream/ Hyatt Hotel standards. * Answer...
-
Guest Service Agent/night Auditor
5 days ago
League City, United States South Shore Harbour Resort Full timeUnder the direction of the Guest Service Manager; the Guest Service Agent/Night Audit is responsible for collaborating with team members to ensure efficient and smooth operations with the ultimate goal of exceeding guest expectations. The expectation is that this role is to respond in a professional and courteous manner to guests by providing accurate and...
-
Guest Services
3 weeks ago
West Valley City, United States NowPlayingUtah.com Full timeShare **Guest Services** Posted by ; Posted on Mar 19, 2021 : - DEADLINE : Apr 30, 2021 Email / / Salt Lake City, UT, 84108 We are looking to fill two part-time guest services positions in the new Pioneer Center. Responsibilities include greeting guests, processing payments, answering phones, and providing customer service. Time commitment is 20 hours a...