Sr. Customer Service Specialist

5 days ago

California, United States ITT Aerospace Full time

Sr. Customer Service Specialist US-CA-Valencia ITT's Aerospace Controls, headquartered in Valencia, Calif., provides fuel management, actuation, noise abatement and vibration isolation components to the aerospace industry and customized and standard products for precision motion control, energy absorption and vibration isolation for industrial end markets. We are looking for an experienced Sr. Customer Service Specialist from the Aerospace Industry that will be the focal point between ITT and a major assign customer account for processing customer orders on all routine business activities. Overview Responsibilities Purchase order entry and order acknowledgment. Coordinate and administer customer schedule change requests. Maintain a high level of data integrity and adhere to department turnaround times. Provide post sale order status, customer and application support through completion of contract. Communicate with customers daily via telephone, email and fax correspondence. Administer customer requirements via customer web portals as needed. Prepare and submit price quotes and negotiate price and delivery schedule for legacy products. Support Sales and Marketing forecasting and sales analysis activities. Mitigate customer complaints concerning billing disputes and services rendered. Liaison between ITT finance and customer to provide research and support of credits and invoice re-bills. Interface organizationally with all supportive departments as needed to support customer needs. Build rapport and promote communication across internal supply chain and drive for issue resolution. Promote department objectives and office lean principles. Additional duties as assigned Qualifications AS/AA degree or equivalent with at least 5 years of customer service experience Experience in the aerospace industry Must possess ERP system knowledge. (Experience with AS400 or Oracle is a plus Must possess excellent communication and inter-personal skills with the flexibility to do whatever it takes to care for our customers. Must be proficient in Microsoft Office Suite (Word, Excel and PowerPoint) to prepare spreadsheets, graphs, presentations and reports. Candidate must be and well-organized, multi-tasking, self-starting individual. #J-18808-Ljbffr

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