Nonprofit Customer Service Representative

2 weeks ago


Arlington, United States ROCS Grad Staffing Full time

Why You Want To Work Here:

We are a leading nonprofit with a mission to offer comprehensive training to industry professionals, advance groundbreaking research, and advocate for policies that positively impact the lives of children and families across the nation. In this position we seek a highly personable and detailed individual to work with childcare providers across the country to help them navigate government programs.

Responsibilities:

  • Serve as principal liaison for providers in all areas of fee assistance program eligibility (ie. updating documents, verifying submitted information, answering all provider questions/concerns)
  • Assist providers in assessing qualifications according to the Department of Defense policies and provide exceptional customer service support in navigating fee assistance program policies and procedures
  • Enter and maintain customer data into the electronic database
  • Receive incoming calls, letters and E-mail from families and providers and provide exemplary customer service via active listening and professional communication
  • Maintain respectful working relationship with clients and adhere to high-ethical standards including maintaining strict confidentiality
  • Provide weekly report on pre-determined measurable job tasks and call volume
  • Participate in a team-oriented work environment
  • Assist with special projects and other functions as needed to accomplish mission and objectives
  • Perform other duties as assigned

Qualifications:

  • Completed bachelor's degree or relevant experience
  • Proven experience providing customer service to diverse populations. Conflict resolution experiences a plus
  • Experience in a social services, human services, or child development setting
  • Experience with case management and multi-tasking
  • Experience with call center environment
  • Proven multi-tasking capability, sense of urgency, organizational skills, and case management skills
  • Experience with the Microsoft Office suite of products and Internet-savvy
  • Exceptional oral and written communication skills
  • Fluency in Spanish is a plus


  • Arlington, United States ROCS Grad Staffing Full time

    Why You Want To Work Here:We are a leading nonprofit with a mission to offer comprehensive training to industry professionals, advance groundbreaking research, and advocate for policies that positively impact the lives of children and families across the nation. In this position we seek a highly personable and detailed individual to work with childcare...


  • Arlington, United States ROCS Grad Staffing Full time

    Why You Want To Work Here:We are a leading nonprofit with a mission to offer comprehensive training to industry professionals, advance groundbreaking research, and advocate for policies that positively impact the lives of children and families across the nation. In this position we seek a highly personable and detailed individual to work with childcare...


  • Arlington, United States Kerecis Limited Full time

    Customer Service Representative Description Summary: The Customer Service Representative manages customer queries and directs them to the appropriate contact. This position interacts with customers to provide information in response to inquiries about products and services and provides support to Sales Operation team and Salespeople. The Customer Service...


  • Arlington, United States Bluegreen Vacations Full time

    Location: Location: Customer Service Representative in Arlington, VA by Bluegreen Vacations **Location:** **Experience:** Not Specified **Job Description** The Customer Service Representativewill serve two primary functions at the guest service desk in Simon malls. First, they will serve as the primary greeter for the GSD, engaging with customers inviting...


  • Arlington, Virginia, United States Circle K Full time

    Store : 2700 E Abram St, Arlington, Texas 76010Availability - Shift/Days Flexible AvailabilityCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative, you will...


  • Arlington, United States Doskocil Mfg. Full time

    Job DescriptionJob DescriptionCustomer Service Representative: The successful candidate will manage sales orders for our retailers, key accounts, and distributors. They will provide excellent service by ensuring the customer needs are met in a timely and professional manner.Customer Service Representative Essential Duties and Responsibilities:· Ensure EDI...


  • Arlington, United States Doskocil Mfg. Full time

    Job DescriptionJob DescriptionCustomer Service Representative: The successful candidate will manage sales orders for our retailers, key accounts, and distributors. They will provide excellent service by ensuring the customer needs are met in a timely and professional manner.Customer Service Representative Essential Duties and Responsibilities:· Ensure EDI...


  • Arlington, United States U-Haul Full time

    Location: 2901 E Pioneer Pkwy, Arlington, Texas 76010 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...


  • Arlington, United States Mr. Appliance of Mansfield Full time

    Job DescriptionJob DescriptionBenefits:Paid time offTraining & developmentVETERAN FAMILY OWNED & OPERATEDWe are committed to serving our customers with exceptional service, expertise and empathy. Mr. Appliance is an appliance repair franchise with over 250 locations whose core values are Respect, Integrity, and Customer Focus while Having fun in the process!...


  • Arlington Heights, United States Pro Fastening Systems, Inc. Full time

    Job Overview: We are Distributor of Construction Materials seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, addressing their inquiries and concerns, entering their orders, and...


  • Arlington Heights, United States WITRON Service America Full time

    Job DescriptionJob DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. The ideal candidate will be fluent in both German and English, with a strong ability to communicate effectively with customers and clients and has experience handling and managing customer inquiries via phone...


  • Arlington, United States Caring Hands Animal Hospital - Clarendon Full time

    **Seeking an independent, compassionate Customer Service Representative to join our team!** **Why Caring Hands Animal Hospital Clarendon in Arlington, VA?** Caring Hands Animal Hospitals are large, well-equipped, AAHA-accredited facilities. We offer convenient hours six days a week and have an open-door policy to provide excellent service to our clients....


  • Arlington, United States Enterprise Holdings Full time

    Overview: The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide exceptional customer service, administrative...


  • Arlington Heights, United States Sonocoeurope Full time

    Customer Service Representative page is loaded **Customer Service Representative** **Customer Service Representative** locationsHartsville, SC, USA time typeFull time posted onPosted 2 Days Ago job requisition idJR-107842 While reporting to the Customer Service Manager, you will be a customer advocate for the Flexibles division who shows great follow through...


  • Arlington Heights, United States Conitex Sonoco Full time

    Customer Service Representative page is loaded **Customer Service Representative** **Customer Service Representative** locationsArlington Heights, IL, USA time typeFull time posted onPosted 30+ Days Ago job requisition idJR-105470 While reporting to the Customer Service Manager, you will be a customer advocate who shows great follow through and can be highly...


  • Arlington, United States Help The World LLC Full time

    Job Title: Insurance Customer Service Representative Company: Help The World LLC Job Type: Full-time/Part-time Why Help The World LLC? Lets do something that really matters. We have an important mission: serving the members of the community and their families. Its both a chance to say thank you and the opportunity to put your talents to work in a...


  • Arlington, United States Help The World LLC Full time

    Job Title: Insurance Customer Service Representative Company: Help The World LLC Job Type: Full-time/Part-time Why Help The World LLC? Let’s do something that really matters. We have an important mission: serving the members of the community and their families. It’s both a chance to say thank you and the opportunity to put your talents to work in a...


  • Arlington Heights, United States ABC Plumbing, Sewer, Heating, Cooling and Electric Full time

    Join Our Team for an Exciting Opportunity! Are you seeking a dynamic seasonal job that offers valuable learning experiences and professional growth? Look no further! ABC Plumbing, Sewer, Heating, Cooling, and Electric, one of the leading residential service providers in the Chicagoland area, is seeking motivated individuals to join our team as Customer...


  • Arlington, United States First Insurance Group Full time

    ** Customer Service Representative Float** **Job Category****:** Premier Bank **Requisition Number****:** CUSTO002776 Showing 1 location **Job Details** **Description** ****Position Title:** Customer Service Representative Float** ****Department:** Retail** ****Position Reports to:** Client Service Manager** ****Position Supervises:** No Direct Reports**...


  • Arlington Heights, United States Dahl Consulting Full time

    Title: Customer Service RepresentativeWage: $23-$26/hrLocation: Arlington Heights, IL - on-siteCustomer Service Representative Job Description:The Customer Service Representative performs a wide variety of non-routine and unique customer service inquiries requiring minimal guidance and direction. This position is responsible for improving customer relations...