Service Coordinator-Renewals
2 weeks ago
Sciens Building Solutions seeks a Service Coordinator for renewals who will be responsible for interacting with existing and potential customers to ensure customer satisfaction and a positive company image. The Service Coordinator will perform scheduling of preventative maintenance inspections and emergency calls. This person will field customer calls, analyze issues, evaluate the situation and determine how best to handle.
THE POSITION IN A NUTSHELL
- Schedule preventative maintenance inspections and emergency calls. Utilize dispatch board to update and maintain all schedules for on time service while maintaining zero backlogs.
- Answer calls from customers. If needed, dispatch the proper technicians to handle any emergencies as required. Follow through to ensure resolution of all situations.
- Generate/monitor Service department's internal and external correspondence regarding service technicians. This includes analyzing completed work orders for accuracy, and ensuring they are correct, complete and on time.
- Perform accurate pricing of labor and/or materials as dictated by the contract for that particular customer.
- Prepare subcontract work order for invoicing, including test reports, deficiencies and quotes.
- Track and/or quote deficiencies.
- Update and maintain all customer information in all databases, including but not limited to: Service department inspection dates, contract information, new customers/sites and updated customer names and addresses.
- Dispatch appropriate technician(s) based on skill set required for each site or project.
- Issue tools from service cage.
- Generate/maintain schedules on a daily/weekly/monthly. Field trouble calls, PM inspections, on-call schedule, vacation schedule, and subcontractor schedule.
- Prepare and process work orders and invoices, when applicable; acquire purchase orders where customer requires.
- Display effective communication with customers; promptly follow up on customer inquiries, tracking special needs requests, reports and copies as needed.
- Material requisition: prepare and process accurate purchase requisitions for purchasing.
- Complete service contract cancellation form(s) and submit with back up for processing.
- Coordinate customers' service requirements with other appropriate departments, as necessary, to ensure effective customer service.
- Provide accurate information to Accounting to ensure one-day billing processing.
- High school diploma or equivalent.
- Two to five years of experience in customer service.
- Strong organizational skills.
- Ability to multi-task, manage self and team.
- Remain calm under pressure.
- Possess sound decision-making skills and practiceal judgment priorities.
- Ability to encourage and motivate people with positive attitude.
- Interest in helping and working with customers.
- Computer literate: Working knowledge of Microsoft Outlook, Excel, Word, and PowerPoint.
- Competitive salary based on qualifications.
- Paid time off plan and holidays.
- 401(k) matching.
- Short term and long-term disability.
- Medical, dental, and vision plans with options.
- Life insurance.
- Professional career development opportunities.
-
Customer Service Manager
1 day ago
Plymouth Meeting, United States Allstate Insurance Agency - Rajesh Khullar Full time**Benefits/Perks**: - Competitive Pay - Professional Development - Job Stability in a growing industry - 401 K - PTO - Earned Commissions & Bonuses The Customer Service Manager at Allstate Insurance Agency - Rajesh Khullar is responsible for maintaining and maximizing profitable relationships with personal lines clients and for growing the book of business...
-
Customer Service Manager
4 days ago
Plymouth Meeting, United States Allstate Insurance Agency - Rajesh Khullar Full timeJob DescriptionJob DescriptionBenefits/Perks:Competitive PayProfessional DevelopmentJob Stability in a growing industry401 KPTOEarned Commissions & BonusesJob DescriptionThe Customer Service Manager at Allstate Insurance Agency - Rajesh Khullar is responsible for maintaining and maximizing profitable relationships with personal lines clients and for growing...
-
Plymouth Meeting, United States Allstate Insurance Agency - Rajesh Khullar Full timeJob DescriptionJob DescriptionBenefits/PerksCompetitive PayProfessional DevelopmentJob Stability in a growing industryJob DescriptionThe Personal Lines CSR at Allstate Insurance Agency - Rajesh Khullar is responsible for maintaining solid customer relationships by handling personal lines insurance coverage inquiries and concerns with speed and...
-
Maintenance Coordinator
4 days ago
Plymouth Meeting, United States Penske Full timePOSITION SUMMARY: The Maintenance Coordinator will complete maintenance customer service, inventory and administrative processes of the branch (branches) that support maintenance operational efficiency, effectiveness, customer satisfaction and profitability. The Maintenance Coordinator will provide superior customer service and communication to internal and...
-
Production Coordinator
4 days ago
Plymouth, United States Renewal by Andersen Metro & Midwest Full timeProduction Coordinator Renewal by Andersen - Plymouth, IN Renewal by Andersen is the custom division of Andersen Windows. Founded in 1903, Andersen Windows has been the worlds largest and most recognized brand for exclusive window and door systems. Renewal by Andersen was founded with the objective of creating a different and better window and door...
-
Bilingual Intake Coordinator
3 weeks ago
Plymouth Meeting, United States Bethany Full timeBilingual Intake CoordinatorRequisition #: req13111 Location: Plymouth Meeting, PA Hours: Full-time (40 hours/week) Bilingual English/Spanish Required Bethany is changing the world through family. We began our work by serving one child more than 75 years ago. Today, Bethany is an international Christian nonprofit partnering with communities in more than 30...
-
Production Coordinator
5 days ago
Plymouth, United States Renewal By Andersen Full timeProduction Coordinator Renewal by Andersen - Plymouth, IN Renewal by Andersen is the custom division of Andersen Windows. Founded in 1903, Andersen Windows has been the world's largest and most recognized brand for exclusive window and door systems. Renewal by Andersen was founded with the objective of creating a different and better window and door...
-
Production Coordinator
5 days ago
Plymouth, United States Renewal by Andersen Metro & Midwest Full timeProduction CoordinatorRenewal by Andersen - Plymouth, IN Renewal by Andersen is the custom division of Andersen Windows. Founded in 1903, Andersen Windows has been the world’s largest and most recognized brand for exclusive window and door systems. Renewal by Andersen was founded with the objective of creating a different and better window and door...
-
Production Coordinator
4 days ago
Plymouth, United States Renewal by Andersen Metro & Midwest Full timeProduction CoordinatorRenewal by Andersen - Plymouth, IN Renewal by Andersen is the custom division of Andersen Windows. Founded in 1903, Andersen Windows has been the world’s largest and most recognized brand for exclusive window and door systems. Renewal by Andersen was founded with the objective of creating a different and better window and door...
-
Learning & Development Coordinator
50 minutes ago
Plymouth Meeting, United States Griswold Home Care Full time**As an employee of Griswold Home Care, you can expect**: - Access to Medical, Dental, and Vision Insurance - 8 Paid Holidays—Plus two volunteer days to give back to your local community! - Generous Paid Time Off (PTO) - Employee Incentive & Discount Programs - 401k Retirement Plan with Employer Match - Exceptional Career Growth Opportunities - Ongoing...
-
Medical Office Billing Coordinator
1 month ago
Plymouth Meeting, United States Barking Dogs Foot & Ankle Care Full timeWe are looking for a warm and friendly, team player with strong people, computer, and phone skills to join our growing team. Medical Billing Coordinator responsibilities - Input insurance information into EMR - Verify Referral status - Credentialing - Obtain insurance prior authorizations (MRIs, CTs, Ultrasounds) - Answer patients calls for billing...
-
Plymouth Meeting, United States MidLantic Urology Full timeDescription: **Position Summary**: The Special Projects Coordinator/Assistant to the Chief Operating Officer (COO) and Vice Present (VP) for Operations main responsibility is to coordinate those projects as outlined by the COO and VP, as well as assist in projects that will ensure the continued success of MidLantic Urology. **Standards of Performance**: 1....
-
Service Coordinator
5 days ago
Plymouth, United States Energy Management Collaborative (EMC) Full timeWho we are: EMC (Energy Management Collaborative, LLC) provides leading-edge LED Lighting + Technology conversion systems and service solutions to a broad range of multinational retail, commercial, industrial and specialized customers. Since 2003, the company has used its total project management approach, EnergyMAXX®, to successfully implement thousands of...
-
Account Representative
5 days ago
Plymouth Meeting, United States Allstate Insurance Agency - Rajesh Khullar Full timeBenefits/Perks: Competitive Pay Professional Development Job Stability in a growing industry 401 K PTO Earned Commissions & Bonuses Job Description The Customer Service Manager at Allstate Insurance Agency - Rajesh Khullar is responsible for maintaining and maximizing profitable relationships with personal lines clients and for growing the book of business...
-
Advantage Services Coordinator
1 month ago
Plymouth, United States CommonBond Communities Full timeDescription CommonBond Communities invites qualified applicants to apply for an Advantage Services Coordinator position in St. Paul, MN. This position is full-time Monday-Friday (40 hours a week), with regular hours, plus some evenings and weekends throughout the year for community events. The primary responsibility of the Advantage Services...
-
Director of Clinical Services
5 days ago
Plymouth Meeting, United States Suncrest Hospice Full timeWhy Suncrest At Suncrest Hospice our goal is to change the expectation of hospice care in your area by providing exceptional care and service to our patients. This is achieved by allocating the resources to increase our staff to patient ratios, thereby increasing clinical visits while lowering clinician caseloads. We are proud to be a Community Health...
-
Guest Services Coordinator
5 days ago
Plymouth, United States Sun Communities Full timeAre you a customer service all-star who is looking for a dynamic and growing organization that will both challenge and reward you? Join our team at Sun RV Resorts and embark on an exciting new opportunity! We are looking for a Guest Services Coordinator to cover routine office/clerical responsibilities for one of our resorts. You will also serve as the face...
-
Dispatcher/logistics Coordinator
4 weeks ago
Plymouth, United States Service One Transportation, Inc. Full timeService One Transportation, in business for 26 years, is seeking a full-time Dispatcher/Logistics Coordinator to support our growing business. This position will be days, Monday through Friday. At Service One Transportation, "Service is what we do each and every day" and is the creed that has propelled us into becoming a premier transportation provider in...
-
Associate Account Executive B
5 days ago
Plymouth Meeting, United States Independence Blue Cross Full timeAssociate Account Executive B - 240220 DESCRIPTION/RESPONSIBILITIES: The Associate Account Executive works with the Account Sales Rep, Account Manager, and Functional Management to manage external customer, client, consultant, or broker relationships. Assists in the development and execution of sales strategy for each group customer or prospect....
-
Compliance Coordinator
2 weeks ago
Plymouth, United States Fulcrum Health, Inc. Full timeFulcrum Health, Inc. is a nonprofit, physical medicine benefit management organization that has delivered quality care through its network of over 4,800 credentialed physical medicine service providers for over 40 years. Our product offerings include acupuncture, chiropractic, massage therapy, physical, speech and occupational therapy services, serving over...